Closing A Service Call - IBM Power Systems EMX0 PCIe Gen3 Manual

Chassis management card for the i/o expansion drawer

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Table Of Contents

Table of Contents

v Server verification has been performed and there are no problems that require additional service

actions.

v If the repair was done by using the HMC online repair procedures, ensure that the original serviceable

event is now closed.

1. Is a management console used to manage the server that you are servicing?

v Yes: Continue with the next step.

v No: Return to the "Verifying a repair" on page 30. This ends the procedure.

2. Are you closing a service event that was a repair on the management console personal computer?

v Yes: Continue with the next step.

v No: Go to step 4.

3. Power on the management console. Did the power-on process complete without errors?

v Yes: Ensure that the management console can be used to perform server management tasks, and

return the management console to normal operations. Go to "Closing a service call." This ends the

procedure.

v No: Go to the HMC isolation procedures. This ends the procedure.

Log into the management console as the service representative. If invalid user or invalid password is

displayed, get the correct login information from the system administer.

a. If logged into the System Manager, select Exit from the Console, located in the System Manager

window.

b. Log in to the System Manager with the following:

v User identification - service

v Password - service mode

5. View Serviceable Event Details.

a. In the navigation area, click Service Applications.

b. In the navigation area, click Service Focal Point.

c. In the Contents area, click Manage Serviceable Events.

d. Designate the set of Serviceable Events you want to view. When you are finished, click OK. The

Service Event Overview window opens.

Note: Only the events that match all of the criteria you specify are shown.

6. Close open or delayed events.

a. Select the problem to close in the Service Event Overview window.

b. Select the Selected menu, located on the menu bar.

c. Click Close Event.

d. Enter your comments in the Serviceable Event Comments window, and click Close Event.

e. Close all events associated with the problem on which you were working.

7. Did the Service Event Overview window contain the event or events on which you were working?

v Yes: Return the HMC to normal operations. Go to "Closing a service call." This ends the

procedure.

v No: Go to Detecting problems. This ends the procedure.