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v No: If a service request number (SRN) or other reference code is displayed, suspect a loose adapter
or cable connection. Review the installation procedures to ensure that the new part is installed
correctly. If you cannot correct the problem, collect all SRNs or any other reference code
information that you see. If the system is running in LPAR mode, note the logical partition in
which you installed the part. Contact your service provider for assistance.
v Yes: The new device is installed correctly. Exit the diagnostic programs and return the system to
normal operations.
Verify the replacement part by using VIOS:
You can verify the operation of a replacement part by using the VIOS.
To verify the operation of a replacement part, complete the following steps:
1. Did you replace the part by using either VIOS or the online diagnostics service aid's concurrent
(hot-swap) service operation?
v No: Go to step 2.
v Yes: Go to step 5.
2. Is the system powered off?
v No: Go to step 4.
v Yes: Go to step 3.
3. Start the system and wait until the VIOS operating system login prompt displays or until apparent
system activity on the operator panel or display has stopped. Did the VIOS login prompt display?
v No: If an SRN or other reference code is displayed, suspect a loose adapter or cable connection.
Review the procedures for the part that you replaced to ensure that the new part is installed
correctly. If you cannot correct the problem, collect all SRNs or any other reference code
information that you see. If the system does not start or you have no login prompt, see Problems
with loading and starting the operating system.
If the system is partitioned, note the logical partition in which you replaced the part. Contact your
service provider for assistance.
v Yes: Go to step 4.
4. At the command prompt, type diag —a and press Enter to check for missing resources. If you see a
command prompt, go to step 5.
If the Diagnostic selection menu is shown with M appearing next to any resource, follow these
steps:
a. Select the resource and press Enter.
b. Select Commit.
c. Follow any instructions that are shown.
d. If a Do you want to review the previously displayed error? message is shown, select Yes and press
Enter.
e. If an SRN is shown, suspect a loose card or connection. If no obvious problem is shown, record
the SRN and contact your service provider for assistance.
f. If no SRN is shown, go to 5.
5.
Test the part by doing the following:
a. At the command line, type diagmenu and press Enter.
b. From the Function Selection menu, select Advanced Diagnostics Routines and press Enter.
c. From the Diagnostic Mode Selection menu, select System Verification and press Enter.
d. Select All Resources, or select the diagnostics for the individual part to test only the part you
replaced, and any devices that are attached to the part you replaced and press Enter.
Did the Resource Repair Action menu appear?
v No: Go to step 6 on page 28.
Common procedures for removing or replacing the chassis management card
27
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