Chapter 9 - Troubleshooting; Calling For Technical Support - Honeywell Touchpoint Plus Wireless Technical Handbook

3020M5001_Iss 1_07/18
Chapter 9 – Troubleshooting
Problems are signalled by an error code shown on the control panel display. The error is recorded in the event
log and the screen can be cancelled once the fault is corrected.
The error messages are explained in Chapter 16: Fault Codes.
Contact Honeywell Analytics Technical Support if an error appears repeatedly, if it cannot be cleared, or if it is
not listed in Chapter 16: Fault Codes.

9.1 Calling for Technical Support

Please contact Honeywell Analytics Technical Support if your problem cannot be resolved or if you need
additional help. You can find our contact details on the rear cover of this manual.
To assist the Honeywell Helpdesk in giving you technical support, it would be helpful to have the following
information ready:

Your Company contact details and a contact name and department.

The system model type, i.e. Touchpoint Plus, and its serial number. These can be found on the system
identification label.

The software version found under the System Info menu option key.

Details of the difficulty that you are experiencing.

Error message and code numbers that were shown on the display screen.
To assist with the fault diagnosis you may be asked to send a copy of your event log by email.
Troubleshooting
Warning
Read Chapter 2 Safety
before carrying out any work on the gas detection systems.
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Touchpoint Plus
Technical Handbook