Performing A Hard Reset (Mode 1); Troubleshooting; General Checks - Extron electronics DMS 1600 User Manual

Performing a Hard Reset (Mode 1)

The hard reset function restores the switcher to the base firmware that it was shipped with.
After a hard reset, events do not automatically start, but user settings and files are restored.
Perform a hard reset as follows:
NOTE: The hard reset restores the factory-installed firmware. The switcher reverts to
If necessary, turn off power to the switcher.
Press and hold the Reset button on the rear panel while you apply AC power to the
switcher (see figure 27).
Continue to hold the Reset button until all input
and output buttons are either unlit or return to
background illumination.
Figure 27.

Troubleshooting

This section gives recommendations on what to do if you have problems operating the
switcher.

General Checks

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the last installed firmware the next time power is cycled off and on unless a firmware
update is performed before the power cycle.
The factory configured passwords for all accounts on this device have been set to the
device serial number. In the event of a complete system reset, the passwords convert
to the default, which is no password.
Press and hold the Reset button while
you apply power to the switcher.
RESET
The switcher flashes the
button indicators amber,
off, green, red, and amber
and then turns them off.
Release the Reset button.
RESET
Hard Reset
Ensure that all devices are plugged in and powered on. The switcher is receiving power
if one of the front panel Power Supply LEDs is lit green.
Check to see if one or more outputs are muted.
Ensure an active input is selected for output on the switcher.
Ensure that the proper signal format is supplied.
Check the cabling and make corrections as necessary.
Call the Extron Sales and Technical Support Hotline if necessary (see the contact
numbers listed on the Extron
DMS 1600, DMS 2000, DMS 3200, and DMS 3600 • Operation
X .
M A
1. 2A
z
/6 0H
50
0V
0- 24
10
X .
M A
1. 2A
z
/6 0H
50
0V
0- 24
10
H
IT C
N C E
S W
R E
— and — F E
R E
webpage for the office nearest you).
Power
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