Scanning Troubleshooting/Repair; Case Backup - Planmeca Emerald User Manual

Scanning Troubleshooting/Repair

If you have questions, please contact Customer Support at
Toll Free
E-mail
Fax
Hours of Operation
Web site
Mailing Address
Symptom
No power
Login screen appears
Failing to send
restoration
Software freezing
Mouse not
responding
Laser flickering

Case Backup

Your patient and scan data is backed up automatically on the hard drive. If something happens give us a call at (800)
537-6070. We'll be able to recover the scan data. Recovery not guaranteed.
15698200.B
800-537-6070
customersupport@e4d.com
972-479-1106
7 am – 7 pm CT (Monday - Thursday)
8 am – 5 pm CT (Friday)
www.e4d.com
D4D Technologies LLC dba E4D Technologies
650 International Pkwy
Richardson, TX 75081 USA
Probable Cause
Power cable unplugged
Outer power supply switch
turned OFF
Inner power supply switch
turned OFF
Screensaver login turned ON
Low memory
Low batteries
Loose mouse dongle
Scanner Cable not grounded
properly
Corrective Action
Verify power cable is plugged into a live AC
outlet.
Set power supply rocker switch at rear of the
unit to "ON" position.
Ensure switch on power supply is turned ON.
(Call Customer Support)
Go to properties, then screen saver and turn it
OFF.
Call Customer Support.
Re-start application or re-start system.
Replace batteries.
Ensure dongle is plugged into a USB port.
Call Customer Support.
Scanning Troubleshooting/Repair 55