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Chapter 6 Troubleshooting
There are simple ways to diagnose and resolve problems. In many cases, the issue can be
resolved within a few minutes, avoiding the inconvenience and loss of productivity that results
from having to return the receiver for repair. This section discusses troubleshooting issues and
includes cross-references to other sections of the manual that may help resolve problems.
If unsure of the symptoms or if the symptoms do not match any of those listed, use the
RXSTATUS log to check the receiver status and error words. See Examining the RXSTATUS Log
on the next page.
Try to resolve the problem using the troubleshooting guide in Table 9: Troubleshooting Based on
Symptoms below, then try our Knowledge Base at www.novatel.com/support/. If you are still
not able to resolve the problem, see Customer Support on page 9 for troubleshooting logs and
contact information.
Symptom
The receiver is
not properly
Check the power cable. Replace if faulty. See:
powered
The receiver
Check the serial cables and ports. Replace if faulty
cannot
See . For SMART2 refer to SMART2 CAN Bus on page 36. Refer also to the
establish
SERIALCONFIG command
communication
Ensure that the antenna has an unobstructed view of the sky from horizon to
horizon.
The receiver is
Check the RXSTATUS error states. See Examining the RXSTATUS Log on the next
not tracking
page. If the receiver is in error mode, it does not track.
satellites
Use the Interference Toolkit to check if there is an interference signal present.
No data is
Refer to SMART2 CAN Bus on page 36 and Communications with the Receiver on
being logged
page 21
Random data
is being output
Check the baud rate on the receiver and in the communication software. Refer to
by the receiver
the SERIALCONFIG command and FRESET command For SMART2 refer to
or binary data
SMART2 CAN Bus on page 36.
is streaming
Check for correct spelling and command syntax.
A command is
not accepted
See Communications with the Receiver on page 21 and refer to the FRESET
by the receiver
command
SMART2 Installation and Operation Manual 1
Table 9: Troubleshooting Based on Symptoms
Related Section
44
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