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Troubleshooting
Troubleshooting
When your receiver appears not to be working properly, there are often simple ways to diagnose and resolve the
problem. In many cases, the issue can be resolved within a few minutes, avoiding the inconvenience and loss of
productivity that results from having to return your receiver for repair. This chapter is designed to assist you in
troubleshooting problems and includes cross-references to sections of the manual that may provide resolution
information.
If you are unsure of the symptoms or if the symptoms do not match any of those listed, use the RXSTATUS log to
check the receiver status and error words. See "Examining the RXSTATUS Log" on page 83.
Try to resolve the problem using the troubleshooting guide in Table 23, then try our Knowledge Base at
www.novatel.com/support/. If you are still not able to resolve the problem, contact NovAtel Customer Support.
Symptom
The receiver is not properly powered
The receiver cannot establish
communication
The receiver is not tracking satellites
No data is being logged
Random data is being output by the
receiver, or binary data is streaming
A command is not accepted by the
Differential mode is not working
There appears to be a problem with
the receiver's memory
82
Table 23: Troubleshooting Based on Symptoms
receiver
properly
Related Section
Check and replace a faulty power cable.
See Section 1.1.5, Power Supply Requirements, page 16,
Check and replace faulty serial cables and ports.
Refer also to the COMCONFIG log in the
Firmware Reference Manual
Ensure that you have an unobstructed view of the sky from
horizon to horizon.
Check the RXSTATUS error states. See Section ,
Examining the RXSTATUS Log, page 83. If the receiver is
in error mode, it will not track anything.
Check for and replace a faulty antenna cable. refer to the
Time to First Fix and Satellite Acquisition descriptions in
the Glossary of Terms on our web site at
through Support | Knowledge and Learning.
Refer to the
OEM6 Family Firmware Reference Manual
Check the baud rate on the receiver and in the
communication software. Refer to the SERIALCONFIG
log and FRESET command in the
Reference Manual
Check for correct spelling and command syntax.
Refer to the FRESET command in the
Firmware Reference Manual
See the COMCONFIG log in the
Reference Manual
Refer to the NVMRESTORE command in the
Firmware Reference Manual
OEM6 Family
.
www.novatel.com
OEM6 Family Firmware
OEM6 Family
OEM6 Family Firmware
OEM6 Family
GPStation-6 User Manual Rev 2
http://
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