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Chapter 6 Troubleshooting
receiver error word and status word. Table 10: Resolving a Receiver Error Word below, Table
11: Resolving an Error in the Receiver Status Word on the next page and Table 12: Resolving
an Error in the AUX1 Status Word on page 48 have actions to take when your receiver has an
error flag in these words. If you are not able to resolve the condition, contact Customer Support
on page 9.
Bit Set
0-2
Issue a FRESET command (for bit 1, reload new firmware).
4
Contact Customer Support on page 9
Check the VERSION log. The VERSION log will indicate "Invalid authcode". Upgrade the
5
auth-code as described in Upgrading Using an Auth-Code on page 62
6
Issue a FRESET command
7
See
8
Reserved
Check the temperature ranges in:
SMART2 Environmental and Electrical Specifications on page 70
l
The operating temperatures are ambient air temperatures. The temperature
9
sensors on the receiver PCB will reflect higher operating temperatures
(refer to the HWMONITOR log). The PCB temperature sensors will trigger a
receiver warning and receiver error at 100°C and 110°C respectively. The
warning and error conditions are captured using the RXSTATUS log.
Possible hardware or environmental condition. If you cannot resolve the problem,
10
contact Customer Support on page 9.
Possible hardware or environmental condition. If you cannot resolve the problem,
contact Customer Support on page 9.
11
Also, check the Auxiliary 2 Status word to determine which PLL is in error.
12-14
Reserved
Issue a FRESET command and power cycle the unit. If the bit is still present, contact
15
Customer Support on page 9.
16
Monitor CPU idle time. Reduce number of logs or the rate of data logging.
17
Ensure that the Version log is consistent with the hardware.
18-19
Reserved
20
SoftLoad is in progress. See Updating Using SoftLoad Commands on page 57.
SMART2 Installation and Operation Manual 1
Table 10: Resolving a Receiver Error Word
Action to Resolve
46
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