Resume Held Sla Calls; Boss-Admin For Skype For Business; Assign Delegates - Polycom VVX 201 Series User Manual

Resume Held SLA Calls

Any SLA member can resume a held call on the shared line. When an active call is placed on hold on the
shared line, all group members are notified of the call's new status by a flashing red LED light on the line
key on all members' phones, if enabled by your system administrator.
When a held call is resumed by another SLA member, the other group members are notified of the call's
new status with a steady red LED light on the line key on the members' phone.
Procedure
1. Select the corresponding line key and lift the handset.

Boss-Admin for Skype for Business

When your phone is registered with the Polycom with Skype for Business server, you can use the Boss-
Admin feature to manage shared lines. The Boss-Admin feature enables you to manage phones on your
network and see when there is an answered call, when a call is on hold, or when a call has ended on a
boss or delegate line. A boss can assign delegates, and delegates can manage calls on behalf of the
boss's line.

Assign Delegates

You can assign up to 25 delegates to your line using your Skype for Business client; however, you cannot
assign yourself as a delegate to a boss's line. You can have delegates and be a delegate for another
boss's line, and you can assign your bosses as delegates for your line.
Delegates can be assigned to up to 15 bosses, depending on the number of line keys available on their
VVX phone. For example, for VVX 300 series phones, a delegate can be assigned to up to five bosses.
If a VVX Expansion Module is connected to the phone, any additional bosses assigned to the delegate
display on the expansion module. If all available line keys have been assigned to boss contacts and an
expansion module is not attached to the phone, additional bosses or contacts are not shown on the
phone's screen.
Procedure
1. In your Skype for Business client, click
2. Select Simultaneously Ring > My Delegates, as shown next.
3. In the Call Forwarding - Delegates dialog box, click Add to add contacts as delegates for your
calls.
4. In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click
Ok.
Polycom, Inc.
and select Tools > Call Forwarding Settings.
Shared Lines
61