Printer Problems On A Windows Pc - Oki MC363 Advanced Manual

Printer Problems on a Windows PC

• If you cannot solve a problem with the following solutions, contact your dealer.
• For problems caused by an application, contact the manufacturer of the application.
• USB Connection Problems
Symptom
An icon for the machine is not The printer driver is not installed
created on the [Devices and Printers] correctly.
folder. Reinstall the printer driver correctly.
When a printer driver is already Perform [Custom Install] by following
installed, another printer driver the procedure described in the
cannot be installed. reference.
The "Unable to install printer driver" Use Plug-and-Play. Follow the
error message is displayed. procedure below:
1. Check that the machine and
computer are turned off.
2. Connect a USB cable.
3. Turn the machine on.
4. Turn the computer on.
5. When the [Found New Hardware
Wizard] is displayed, follow the on-
screen instructions to complete the
setup.
• Printer Driver/Utility Problems
Symptom
[Help] is not displayed.
The [User Account Control] dialog box is displayed.
The [Program Capability Assistant] dialog box is
displayed.
Cause/solution Reference
Installing a Driver and Software
to a Computer (User's Manual)
Installing Software
-
Cause/solution
The Help function is not supported.
When you start an installer or utility, the [User Account
Control] dialog may be displayed. Click [Yes] or
[Continue] to run the installer or utility as the
administrator. If you click [No], the installer or utility does
not start.
If the [Program Capability Assistant] dialog box is
displayed after installation (including if you stop
installation before it is complete), be sure to click [This
program installed].
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7. Troubleshooting