Table of Contents
Advertisement
Error
Description
code
26
Transmission failed. The dial tone was not detected. Change the PBX line setting and send again. PBX
27
Redialed, but the line was busy.
32
Super G3 communication failed.
35
The confidential reception failed. The subaddress
did not match the subaddress specified by the other
party.
36
Fax was not received because the number of faxes
with the confidential reception has reached the
upper limit.
Up to 30 documents can be received in a
confidential box.
37
Bulletin board box polling transmission failed. The
subaddress of the other party did not match.
38
Bulletin board box polling transmission failed. The
box is being operated.
39
The confidential reception cancelled. The box is
being operated.
40
Transmission failed. The destination machine did
not reply.
41
Transmission was cancelled. The communication
quality has deteriorated.
43
Reception was cancelled. The communication
quality has deteriorated.
45
The communication stopped. A wrong signal was
received.
46
The communication stopped. A wrong signal was
received.
47
The communication stopped. A wrong signal was
received.
48
Transmission failed. The destination machine could
not receive faxes.
Solution
line setting can be changed by pressing the
(SETTING) button on the operator panel and
selecting [Admin Setup] > [Fax Setup] > [Fax
Setting] > [PBX Line].
Wait a while and tray again.
If the error persists, turn off the busy tone detection
and send again. Busy tone detection setting can be
changed by pressing the
(SETTING) button
on the operator panel, selecting [Admin Setup] >
[User Install] > [Busy Tone Detection], then set
[Busy Tone Detection] to [OFF].
Turn off the super G3 mode.(*)
Confirm the other party that the correct subaddress
was specified.
There is nothing wrong with this machine.
Print the documents received with the confidential
reception. Received documents are automatically
deleted after being printed.
Contact the other party and have them check that
they specified the correct subaddress.
There is nothing wrong with this machine.
-
-
Turn off the super G3 mode.(*)
Wait a while and tray again. If the error persists,
contact your dealer or telecommunication carrier.
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
Turn off the super G3 mode.(*)
Turn off the super G3 mode.(*)
Turn off the super G3 mode.(*)
Wait a while and send again.
If the error persists, contact the other party and
have them check the status of their machine.
Error
Description
code
49
Receiving faxes failed. The destination machine
stopped sending.
4a
Transmission was cancelled due to the ID checking
function. The fax number (own number) registered
on the other party's machine and the last four digits
of the number you specified did not match.
4b
Reception was blocked by the Block Junk Fax
function.
4c
The confidential sending failed. The fax was not
sent because the destination machine could not
receive the fax.
4d
The bulletin board box polling reception failed.
Documents were not set on the destination
machine.
51
The communication quality may be low. The fax
may not have received correctly.
52
Reception failed and the communication stopped.
60
Transmission failed and the communication
stopped.
65
Transmission failed and the communication
stopped.
66
The communication quality may be low.
The fax may not have sent correctly.
67
The communication stopped. A wrong signal was
received.
69
The communication stopped. A wrong signal was
received.
6a
The communication quality may be low. The fax
may not have received correctly.
- 230 -
7. Troubleshooting
Solution
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
Confirm the number and send again. If the error
persists, contact the other party and have them
check the information registered on their machine
(Ex: checking the ID). Or send again with the ID
checking function disabled.
Checking ID setting can be changed by pressing
the
(SETTING) button on the operator panel,
selecting [Admin Setup] > [Fax Setup] > [Security
Function], then setting [ID Check Tx] to [OFF].
If there is a problem with the blocking mail function,
check the Block Junk Fax setting.
If the error persists, contact the other party and
have them check that the ID (own number
registered in the other party's machine) is correct.
Contact the other party and have them check that
the confidential box is available, etc.
Contact the other party and have them check that
the bulletin box is available, etc.
If there is a problem in the received fax, contact the
other party and have them resend.
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
Turn off the super G3 mode.(*)
Wait a while and tray again.
If the error persists, contact the other party and
have them check the available memory, etc.
Contact the other party and have them check the
available memory, etc.
Turn off the super G3 mode.(*)
Contact the other party and have them check the
fax.
If there is any problem, wait a while and send again.
Turn off the super G3 mode.(*)
Turn off the super G3 mode.(*)
Turn off the super G3 mode.(*)
If there is a problem in the received fax, contact the
other party and have them resend.
Advertisement
Table of Contents
