Investigating Power Supply Issues; Trace 1300/Trace 1310 Will Not Power-On; Investigating Communication Issues; Software Is Not Communicating With The Trace 1300/Trace 1310 - Thermo Scientific TRACE 1310 Hardware Manual

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Troubleshooting

Investigating Power Supply Issues

Investigating Power Supply Issues

TRACE 1300/TRACE 1310 will not power-on

Possible Remedies
Make sure the TRACE 1300/TRACE 1310 power cable is properly connected to the instrument and to the correct 220/120 V main power
line outlet.
Verify that the electrical outlet is functioning properly.
Power supply system is faulty. Contact your local Thermo Fisher Scientific customer support organization.

Investigating Communication Issues

Software is not communicating with the TRACE 1300/TRACE 1310

Possible Remedies
Make sure the LAN cable is properly connected to the GC.
Confirm the TCP/IP configuration on the computer matches the GC.
Restart the GC.

TRACE 1300/TRACE 1310 does not start or is not ready

Possible Remedies
Verify the GC methods and configuration.
Make sure the electrical connections have been properly carried out.
Confirm the GC handshaking parameters are set properly.

Cannot download methods to the TRACE 1300/TRACE 1310

Possible Remedies
Verify that your instruments are properly configured.
582 TRACE 1300 and TRACE 1310 Hardware Manual
Verify the correct power supply to the instrument.
Verify the instruments is communicating with the computer.
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