Service And Maintenance - Cisco D9865 Installation And Configuration Manual

Service and Maintenance

This chapter provides additional information on the alarms and warnings of the D9865 Satellite
Receiver. It also provides troubleshooting tips. This chapter presents the following major topics:
•
•
•
Alarm Messages
The status of the D9865 receiver and its immediate surroundings is reported to the receiver in the form
of messages and alarms. You can enable or disable messages in the Alarms & Warnings advanced
settings.
The following table shows a list of the available messages and their default alarm status. The Set
Messages and Clear Messages are displayed in the Warning History when the messages are set or cleared
respectively.
Table 6-1 D9865 Satellite Receiver Alarms
Alarm Set Message
Signal Signal is lost
Status
Signal RF Signal - No
Status Content
Signal Tuning Parameters
Status Invalid
Program Channel is not
Not Auth authorized
OL-31085-01
Alarm Messages, page 6-1
Warning Messages, page 6-10
Troubleshooting, page 6-13
Cause
A loss of RF signal
occured.
The RF tuner is locked,
but there is no Transport
Stream content.
Invalid frequency or
other tuning parameters.
The channel is
unauthorized for the
current program
because the tier bits do
not match.
Cisco D9865 Satellite Receiver Software Version 2.20 Installation and Configuration Guide
C H A P T E R
Remedy Severity
Check the cables. Minor
Check the cables. Minor
Check tuning Minor
parameters.
Contact your (uplink) Minor
service provider to
determine whether you
are authorized to
receive the current
program.
6
Clear Message
Signal is locked
Tuning Parameters
Valid
Channel is authorized
6-1