Scopia ® Elite 6000 Mcu Cannot Connect To Equinox Management - Avaya Scopia Elite 6000 Administrator's Manual

Troubleshooting the Scopia Elite MCU
6. In the Info tab, click the IP address of the media server.
Equinox Management displays the management interface in a new window.
7. Select
> Restore factory defaults.
8. Make sure to read the alert message and then select Continue.
9. After the MCU reboots, start a test videoconference. If the issue improves or is solved,
review your configuration settings.
10. If the issue still exists, capture the endpoint video logs for Customer Support.
Figure 33: Video log from the Equinox Management user portal
video log captured from the conference control of the Equinox Management user portal.
For more information, see User Guide for Equinox Management.
Related links
Troubleshooting the Scopia Elite MCU
®
Scopia Elite 6000 MCU cannot connect to Equinox
Management
Condition
®
Scopia Elite 6000 MCU cannot connect when Equinox Management can be accessing using only
FQDN.
Cause
If Equinox Management, which is the SIP server, can be accessed using only FQDN, Scopia
Elite 6000 MCU cannot connect if the settings contain the IP address of the SIP server.
December 2017
Figure 33: Video log from the Equinox Management user portal
on page 67
Administrator Guide for Avaya Scopia
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Elite 6000 MCU
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