Support; Using The Avaya Insite Knowledge Base - Avaya Scopia Elite 6000 Administrator's Manual

Resources
Course code
3171T
Avaya Equinox Over The Top solution courses
3281W
3283W
3271T
Avaya Equinox Sales course
3140WD02
3140WD03

Support

Go to the Avaya Support website at
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a web-based search engine that provides:
• Up-to-date troubleshooting procedures and technical tips
• Information about service packs
• Access to customer and technical documentation
• Information about training and certification programs
• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you
can access the Knowledge Base without extra cost. You must have a login account and a valid
Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
1. Go to http://www.avaya.com/support.
2. Log on to the Avaya website with a valid Avaya user ID and password.
The system displays the Avaya Support page.
3. Click Support by Product > Product Specific Support.
4. In Enter Product Name, enter the product, and press Enter.
December 2017
Course title
APDS Avaya Enterprise Team Engagement Solutions Online Test
Avaya Video Conferencing Solutions Overview
Avaya Video Conferencing Solutions Customer Field Study
APDS Avaya Video Conferencing Solutions Online Test
Designing Avaya Equinox Clients & Breeze Client SDK Sales Readiness Quiz
Avaya Equinox Sales Readiness — Design Delta Training
http://support.avaya.com
Administrator Guide for Avaya Scopia
Comments on this document? infodev@avaya.com
for the most up-to-date
®
Elite 6000 MCU 92