Ae Global Services; Returning Units For Repair; Table 6-1. Ae Global Services 24 X 7 Contact Information - Advanced Energy Thyro-PX User Manual

®
Advanced Energy

AE GLOBAL SERVICES

Please contact AE Global Services if you have questions or problems that cannot be
resolved by working through the provided troubleshooting. When you call Global
Services, make sure to have the unit serial number and part number. These numbers
are available on unit labels.
Table 6‑1. AE Global Services 24 X 7 contact information
AE World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525
USA
☞
Important
For returns and repairs, please
call AE Global Services to get
the correct shipping address.
If you would prefer to contact a local or regional sales or service office, visit the
Advanced Energy website for current contact information:
• http://www.advanced-energy.com

RETURNING UNITS FOR REPAIR

Before returning any product for repair and/or adjustment, first follow all
troubleshooting procedures. After following troubleshooting procedures, if your unit
is unable to resume normal operation, contact AE Global Services and discuss the
problem with a representative. Be prepared to give them the model number and serial
57010148-00B
Office
Troubleshooting and Global Services
Thyro-PX® Power Controller
Contact
Phone (24 hrs/day, 7 days/week):
800.446.9167 or
970.221.0108
Fax (M–F, 7:00 am – 5:30 pm MST):
970.407.5981
Email: (We will respond to email by the
next business day.)
mailto:technical.support@aei.com
For Sekidenko thermal product support,
contact by email:
mailto:thermalapplications@aei.com
For Power Controller product support,
contact by email or phone:
mailto:powercontroller@aei.com
+49 (0)2902 763-520
6‑5