Ae Global Services; Primary Contact Information; Alternate Contact Information; Returning Units For Repair - Advanced Energy Thyro-PX Series User Manual

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Advanced Energy

AE GLOBAL SERVICES

Please contact AE Global Services if you have questions or problems, or if you need
customer support. Before contacting AE Global Services, please work through the
provided troubleshooting. When you contact Global Services, please include the unit
serial number and part number. These numbers are available on unit labels.
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Important
For returns and repairs, please contact AE Global Services to get the correct
shipping address.

Primary Contact Information

Visit the Advanced Energy website for local service and support contact information:
http://www.advancedenergy.com
Click on the service link at the top of the page.

Alternate Contact Information

If you do not have access to the Advanced Energy website, then use one of the
following:
• Phone (24 hrs/day, 7 days/week):
800.446.9167
or
+1.970.221.0108
• Email: (We will respond to email by the next business day.)
mailto:technical.support@aei.com
• AE World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
For Power Control Module product support, contact by phone or email:
+49 (0) 2902 910370 10 (technical support during German business hours)
mailto:powercontroller@aei.com

RETURNING UNITS FOR REPAIR

Before returning any product for repair and/or adjustment, first follow all
troubleshooting procedures. After following troubleshooting procedures, if your unit
is unable to resume normal operation, contact AE Global Services and discuss the
problem with a representative. Be prepared to provide the model number and serial
57010148-00G Troubleshooting and Global Services
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Thyro-PX Power Controller
6‑5