Grandstream Networks GVC3210 User Manual
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Grandstream Networks GVC3210 User Manual

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Grandstream Networks, Inc.
GVC3210 / GVC3210 RMT
TM
Video Conferencing Endpoint for Android
User Guide

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Summary of Contents for Grandstream Networks GVC3210

  • Page 1 Grandstream Networks, Inc. GVC3210 / GVC3210 RMT Video Conferencing Endpoint for Android User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 FCC Authentication For Video Conference Endpoint, model: GVC3210 FCC ID: YZZGVC3210 For Bluetooth Remote Control, model: GVC3210 RMT FCC ID: YZZGVC3210RMT Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
  • Page 4 CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GVC3210 and GVC3210 RMT are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/ P a g e GVC3210 User Guide Version 1.0.1.18...
  • Page 5 GNU GPL INFORMATION GVC3210 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    Warranty ............................... 21 INSTALLING GVC3210 ....................22 Equipment Package Content ....................... 22 Connecting GVC3210 .......................... 23 GETTING TO KNOW GVC3210 ................... 27 Remote Control ............................ 27 Remote Control Keys and Touchpad .................... 27 Using the Remote Control ......................30 Capturing Screenshot using the Remote Control ................. 30 Using Mouse &...
  • Page 7 Wi-Fi Direct ........................... 40 Advanced Settings ........................41 Wi-Fi Display ............................42 Bluetooth .............................. 43 Pairing GVC3210 with a Bluetooth Device ................... 43 Connecting to a Bluetooth Device ....................43 Using Bluetooth Remote Control ....................44 Transfer Files with Bluetooth ......................45 Using Bluetooth Headset ......................
  • Page 8 Remote Camera Control in Call (FECC) ....................60 IPVIDEOTALK CONFERENCE ..................62 Device Layout ............................62 Initiating Conference ..........................62 Answering an Incoming Call in Conference ..................62 Conference Management ........................63 Invite Members to Conference ......................66 P a g e GVC3210 User Guide Version 1.0.1.18...
  • Page 9 View Conference Details ......................82 Add Scheduled Conference ......................83 Edit Scheduled Conference ......................84 Reschedule Conference ....................... 85 Delete Scheduled Conference ...................... 85 Voicemail .............................. 85 Call Features ............................86 ADDITIONAL FUNCTIONS ..................89 P a g e GVC3210 User Guide Version 1.0.1.18...
  • Page 10 Rename File ..........................106 Recording ............................106 Recording Settings ........................107 Setup Wizard ............................. 107 Backup ............................... 109 Backup Data ..........................109 Restore Backup Data........................111 Set Backup Path ..........................111 Diagnosis ............................111 Browser .............................. 112 P a g e GVC3210 User Guide Version 1.0.1.18...
  • Page 11 GS MARKET ....................... 119 Search Apps ............................119 Download and Install Apps ........................ 119 Update Apps ............................119 GVC3210 WEB UI FEATURES................... 120 Accessing GVC3210 Web GUI ......................120 Saving Changes ..........................121 Definitions ............................121 Toolbar ............................... 122 Call Page ............................122 Making a Call ..........................
  • Page 12 Table 11: 802.1x Mode Parameters on GVC3210 ..................48 Table 12: GVC3210 Camera Parameters ....................52 Table 13: GVC3210 IPVT Call Screen Bottom Menu Icons ................ 63 Table 14: GVC3210 Conference Member Status Descriptions..............65 Table 15: GVC3210 Add Conference Parameters ..................84 Table 16: GVC3210 Feature Code for SIP Account ..................
  • Page 13 Figure 5: Deploy GVC3210 with other Devices ..................26 Figure 6: GVC3210 Remote Control ......................27 Figure 7: GVC3210 Top Status Bar Dropdown Menu ................. 32 Figure 8: Soft Keyboard - English Input Method ..................33 Figure 9: English Input Method – Capslock ....................34 Figure 10: Soft Keyboard - Symbols and Numbers ..................
  • Page 14 Figure 65: GVC3210 Add Conference Screen .................... 83 Figure 66: GVC3210 Voice Mail Application ....................86 Figure 67: “GVC Remote” apk in GVC3210 LCD Menu  Settings  Status  Remote Control .... 89 Figure 68: GVC3210 Remote Control Application on Android Device ............90 Figure 69: GVC3210 Contacts Screen .......................
  • Page 15 Figure 113: GVC3210 Web UI - Video Control ..................129 Figure 114: Factory Reset via LCD ......................132 Figure 115: GVC3210 Web UI - Factory Reset ..................133 Figure 116: GVC3210 Web UI - Factory Reset Confirmation ..............133 P a g e GVC3210 User Guide...

  • Page 16: Document Purpose

    DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GVC3210. This document covers the topics of device installation, making basic conference calls and using basic call features. To learn the advanced features and configurations, please visit http://www.grandstream.com/support...

  • Page 17: Change Log

    Supported to make the calls to Polycom MCU with the number format “IP##ID”. Firmware Version 1.0.1.13  Added the option to check the Participants List on GVC3210 during an IPVideoTalk meeting. Users could check all participants in the current IPVideoTalk meeting. [Participants List] Firmware Version 1.0.1.6 ...

  • Page 18: Welcome

    WELCOME Thank you for purchasing Grandstream GVC3210 Android Video Conferencing Endpoint. This document introduces the LCD settings, web UI settings and advanced configurations of GVC3210. To learn the basic configuration and how to use GVC3210, please visit http://www.grandstream.com/support to download the latest "GVC3210 User Guide".

  • Page 19: Product Overview

    PRODUCT OVERVIEW Table 1: GVC3210 Technical Specifications Specification Description Protocols / Standards SIP RFC3261, BFCP, TIP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, LLDP- MED, LDAP, TR-069, 802.1x, TLS, SRTP, TCP/IP/UDP, IPv6, H.323 Camera 1/2.3“, 16 Megapixel CMOS, 4K (2160p) Output...

  • Page 20: Safety Compliances

    GVC3210 RMT: 2.13dBm (BT) Safety Compliances GVC3210 complies with FCC/CE and various safety standards. GVC3210 power adapter is compliant with the UL standard. Use the universal power adapter provided with GVC3210 package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.

  • Page 21: Warranty

    Warranty If GVC3210 is purchased from a reseller, please contact the company where the device is purchased for replacement, repair or refund. If the device is purchased directly from Grandstream, please contact Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 22: Installing Gvc3210

    INSTALLING GVC3210 Equipment Package Content Figure 1:GVC3210 Package Content Table 2: GVC3210 Package List GVC3210 1x GVC3210 Main Case 1x TV mount bracket (Plastic bracket) 1x Remote Control 2x screws 1x 12V Universal Power Supply 1x Lens Cleaning Cloth 1x 1.5m Ethernet Cable 1x Quick Installation Guide 1x 1.5m HDMI Cable...

  • Page 23: Connecting Gvc3210

    Pressing any key on the remote control - Green light flashes once. 1/2.3“, 16 Megapixel CMOS, 4K (2160p) Output Camera When GVC3210 is powered up, use a small pin to press the button Factory Reset one time to reboot or for more than 10 seconds to restore to factory Button settings.

  • Page 24: Table 4: Gvc3210 Back Panel

    GVC3210 will not work correctly if connecting HDMI port 2 without HDMI port 1 connected.  The HDMI Out Port 2 in not supported when the GVC3210 is using 4K resolution and only HDMI Out Port 1 can be used. P a g e GVC3210 User Guide Version 1.0.1.18...
  • Page 25 Please connect GVC3210 according to the following procedures: 1. Connect the LAN port of the GVC3210 to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable. Note: The GVC3210 supports Wi-Fi as well. It can be used to connect the GVC3210 to the network.

  • Page 26: Figure 4: Gvc3210 Right/Left Panel Connection Diagram

    Connect with HDMI Cable Connect with USB extension Connect with HDMI cable Figure 4: GVC3210 Right/Left Panel Connection Diagram The following figure shows multiple GVC3210 devices deployed with other VoIP/network devices for video conference and collaboration. GVC3210 GVC3210 Figure 5: Deploy GVC3210 with other Devices...

  • Page 27: Getting To Know Gvc3210

    Call interface. For example, typing 5 (JKL), 6 (MNO), 4 (GHI), 6 (MNO) can look for John if it exists in GVC3210 contacts list. P a g e GVC3210 User Guide...
  • Page 28 HDMI output 1 as projection when GVC3210 is in standby mode.  Access the dial screen by default when GVC3210 is in idle mode.  Enter phone number and press the key to dial out.
  • Page 29 Slide on the trackpad to move the mouse cursor.  Press the trackpad to confirm operations. Trackpad  Using two fingers to press on the trackpad and slide up/down for page up/down. P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 30: Using The Remote Control

    2. Bluetooth Connection If the remote control is not paired with the GVC3210 anymore (e.g., a factory reset is made), press OK button and number 5 button at the same time for about 4 seconds. This will initiate pairing process on the remote control.

  • Page 31: Using Mouse & Keyboard

    Using the LED Indicator GVC3210 LED indicator is located right above the camera lens. It can be used to notify the users with current status of the device. Please refer to the status description below.

  • Page 32: Status Icons

    Status Icons GVC3210 status icons are displayed on the right side of top status bar on GVC3210 LCD display device. The users can view the top status bar notification details in drop-down panel by long-pressing the MENU key on the GVC remote control or pressing DOWN button when the GVC3210 is in home screen.

  • Page 33: Using The Onscreen Keyboard

    Using the Onscreen Keyboard English Keyboard This is the default keyboard on GVC3210. The English keyboard supports multiple languages input methods. Users could tap on to switch among different languages. See figure below. Figure 8: Soft Keyboard - English Input Method...

  • Page 34: Numbers And Symbols

    If there is no activity on main screen, the icons will be hidden and the video local loopback is displayed. Press OK button on the GVC3210 remote control to bring up the icons to display again. P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 35: Screen Lock

    2. Reboot, enter sleep mode or power off the GVC3210. 3. When the GVC3210 boots up again, a screen lock code will be required. The user can unlock the screen by entering the code using the GVC remote control.

  • Page 36: Connecting To Network And Devices

    If the user would like to use Ethernet connection for network access, please plug the Ethernet cable into the LAN port on the back of GVC3210. Ethernet connection is turned on as DHCP by default on both IPv4 and IPv6 protocols.

  • Page 37: Using Ipv4

    Go to LCD menu  Settings  Network  Ethernet  IPv4 Settings. Tap on "Address Type" to select DHCP, Static IP or PPPoE as the address type.  For DHCP, save the setting and GVC3210 should be able to get IP address from the DHCP server in the network.

  • Page 38: Wi-Fi

    Figure 14: GVC3210 Add Wi-Fi Screen Once Wi-Fi is turned on, GVC3210 will automatically start the scanning within the range. A list of Wi-Fi networks will be displayed as scanning result. Tap on the SSID and enter the correct password information to connect to the selected Wi-Fi network.

  • Page 39: Figure 15: Gvc3210 Push Button Wps Feature

    On the Wi-Fi page, press the MENU key on the remote control, and select "PIN Entry WPS". A PIN code will be generated by GVC3210 and the user will need to enter it and register it in the “Wi-Fi Protected Setup” page of the Wi-Fi Router.

  • Page 40: Add Network

    Add Network The user can automatically connect the GVC3210 to the network using Wi-Fi by adding the network on your GVC3210. To do so, Please, refer to the following steps: 1. Go to the Wi-Fi page and press the MENU key on the remote control, then select "Add...

  • Page 41: Advanced Settings

    "Advanced Settings". In this page, the user can enable/disable “Network Notifications” and to set the “Wi-Fi frequency band” to Auto, 5GHz only or 2.4 GHz only. Figure 19: GVC3210 Wi-Fi Advanced Settings page P a g e GVC3210 User Guide...

  • Page 42: Wi-Fi Display

    Wi-Fi Display Wi-Fi Display feature is used for screen stream mirroring of other devices in the GVC3210 via Wi-Fi. Please refer to the following steps to display your device’s screen on the GVC3210 screen: 1. On the LCD display, go to Settings  Network  Wi-Fi to turn on Wi-Fi.

  • Page 43: Bluetooth

    ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: The external speaker provided with GVC3210 is not pre-paired to GVC3210. If the user would like to use external speaker via Bluetooth connection with GVC3210, the user must pair and connect it to GVC3210 manually before using it for audio output.

  • Page 44: Using Bluetooth Remote Control

    Connect a second remote control to GVC3210 and both remote controls can be used at the same time. 1. When remote control A is paired and connected to GVC3210, press OK + 5 keys at the same time for about 5 seconds on remote control B to trigger pairing process.

  • Page 45: Transfer Files With Bluetooth

    Users could transfer files, share contacts information with other Bluetooth portable devices after pairing and connection. A prompt for file transferring will be displayed on GVC3210 LCD display device when it receives the file transferring request. Accept the request to receive the file and it will be stored under LCD ...

  • Page 46: Table 8: Gvc3210 Vpn File Parameters

    Figure 24: GVC3210 VPN Validation Screen Fill in correct username and password to connect to VPN. If GVC3210 is connected to VPN successfully, icon will be shown in the top status bar; if the connection is failed, a prompt box will pop up to remind users whether to reconnect to VPN. If icon displays in the top status bar, please check whether if your VPN configuration is correct.

  • Page 47: Vlan Settings

    VLAN Settings Access GVC3210 home screen, go to Applications  Settings  Network  Additional Network Settings  VLAN to configure VLAN settings on GVC3210. Table 9: GVC3210 VLAN Configuration Parameters Parameters Descriptions Assigns the VLAN Tag of the Layer 2 QoS packets for LAN port. Default value is 0.

  • Page 48: 802.1X Mode

    802.1X Mode Access GVC3210 home screen, go to Applications  Settings  Network  802.1x. By default, 802.1x is disabled. Selecting 802.1x mode to "EAP-MD5", "EAP-TLS" or "EAP-PEAP" to turn on 802.1x. Once it is enabled, the user will be required to enter the identity and password to be authenticated in the network.

  • Page 49: Camera

     Select on home screen to access Applications, then click on GVC3210 camera screen has the following options:  Press recording button on the remote control to start or stop local recording. Please, refer to the chapter Recording for more details.

  • Page 50: Preset

    The created preset can also be renamed by pressing the yellow shortcut key on the remote control for better identification purpose. Delete Preset Access the preset editing screen, select preset and press the red shortcut key on GVC3210 remote control to delete it. P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 51: Apply Preset

    Access preset screen and press the digital keys to switch to the corresponding preset, press the yellow shortcut key to apply. Initial Position Users can also define a preset as initial position when the GVC3210 boots up from LCD menu  Settings  Peripheral  Camera, three options are available: ...

  • Page 52: Table 12: Gvc3210 Camera Parameters

    Figure 28: GVC3210 Camera Parameters Setting Screen Table 12: GVC3210 Camera Parameters Parameters Descriptions GVC3210 has 4 built-in modes as well as "Manual" for customization. When set to "Manual", press "OK" key to access each setting to configure contrast, saturation, and brightness. Picture Mode ...

  • Page 53: Peripheral

    4. Users could view, copy and paste files by using the USB storage device. Micro SD Card Insert your Micro SD card into Micro SD card slot at the back of GVC3210. Please make sure the Micro SD card is inserted with right direction on GVC3210.

  • Page 54: Microphone And Speaker

    GVC3210 is equipped with a built-in microphone. Alternatively, you can connect external audio devices to GVC3210 as audio input/output sources. If the external speaker supports Bluetooth, users could also pair and connect the speaker to the GVC3210 via Bluetooth. This will provide better mobility and make cabling easier when deploying the GVC3210 conference Endpoint in your conference room.

  • Page 55: Making Phone Calls

    Enter digits in the dial-up box. If the digits or the letters for the digit match contacts and call history in GVC3210, a dropdown list of numbers will be displayed. For example, entering 5 (JKL), 6 (MNO), 4 (GHI) and 6 (MNO) will display “5646” or “john” if contact "john" exists. The matching characters will be highlighted in red.

  • Page 56: Dialing A Number Directly

    -------------------------------------------------------------------------------------------------------------------------------------------- Notes: 1. By default, GVC3210 allows users to press # key as SEND key. This behavior can be disabled via option "Use # as Dial Key" in web GUI  SIP Account  Call page. 2. When entering initials or full spellings of a name that exists in the contact, this contact will show up in the dropdown list.

  • Page 57: Dialing A Number Via Call History

    Direct IP Call Direct IP Call allows GVC3210 and another VoIP device to talk to each other in an ad-hoc fashion without a SIP proxy. Direct IP calls can be made if: ...

  • Page 58: Answering A Call

    Figure 31: GVC3210 Single Incoming Call Screen If the incoming video call is made by H.323 account, the call screen will display as bellow: Figure 32: GVC3210 Single Incoming H.323 Call Screen P a g e GVC3210 User Guide...

  • Page 59: Call Hold

    Call Recording During an active call, users could record the video to the external Micro SD card plugged into GVC3210. Once recorded, users can view the recorded video in Recorder application, and download the video from web UI ...

  • Page 60: Missed Call

     At any time, users could log in GVC3210 web UI and click on “DND” on the top tool bar of the web page to turn on/turn off DND. --------------------------------------------------------------------------------------------------------------------- ----------------------- Note: After enabling DND mode during a conference, the DND mode will remain effective after the call is over.

  • Page 61: Figure 33: Fecc - Remote Camera Control

    4. Use UP/DOWN/OK navigation keys on the GVC3210 remote control to select the remote party, e.g., GVC-LAB in the above figure. This will bring up camera control interface. 5. On the GVC3210 remote control, press the navigation keys and zoom in/zoom out buttons on trackpad to adjust remote camera.

  • Page 62: Ipvideotalk Conference

    IPVIDEOTALK CONFERENCE Device Layout GVC3210 supports IPVideoTalk conference and it can be the host to initiate a conference or join other conferences as a member. Users can connect two HDMI output devices for conference. HDMI 1 interface is the primary output when plugging in the two HDMI display devices.

  • Page 63: Conference Management

    On the bottom of the call screen, users will see a list of icons for menu options. This menu will be automatically hidden if there is no operation in 5 seconds. Press any key to bring up the menu options again. Here are the functions for each icon. Table 13: GVC3210 IPVT Call Screen Bottom Menu Icons Icons Name...
  • Page 64 HDMI outputs are connected Layout and whether presentation is turned on or not. For example, in a two-way video call on GVC3210 which has one HDMI output connected, after pressing “Layout” icon, users will see options “Average”, “POP” and “PIP”...

  • Page 65: Table 14: Gvc3210 Conference Member Status Descriptions

    Display all the information about the call. End conference and go back to home screen.  If the remote party is also a GVC3210, you can press the camera key on the remote control to control EPTZ device for the remote party.

  • Page 66: Invite Members To Conference

    ---------------------------------------------------------------------------------------------------------------------------------------- ---- Note: Users could press the shortcut keys on GVC3210 remote control on conference control screen to mute all, block all or suspend videos. P a g e GVC3210 User Guide...

  • Page 67: Pause Conference

    Once users choose Custom option, a window will show in order to customize the layout and the video feeds for each HDMI output. Figure 37: Layout Customization for multiple HDMI Outputs P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 68: Presentation Sharing

    GVC3210 supports dual stream video, with the presentation sharing function, you can connect HDMI input devices such as a computer, or a DVD player to GVC3210, and share the HDMI input sources with remote parties while he can still view the local video.

  • Page 69: Conference Recording

    -------------------------------------------------------------------------------------------------------------------------------------------- Note: 1. When HDMI IN interface is connected, GVC3210 will only display the device connected to HDMI IN port. 2. Users could also press PIP button on GVC3210 remote control to change video display layout. This will bring up the same options as pressing icon...

  • Page 70: Call Details

    For more details about local recording, please refer to Recording. For more details about cloud / IPVideoTalk recording, please refer to the chapter Start Cloud Recording. 1. Press on the GVC3210 remote control or the recording icon on bottom menu to start recording.

  • Page 71: Participants List

    2. Press the digital keys on the remote control to input DTMF. Press to cancel the operation if needed. Note: The GVC3210 can join a locked meeting with a PIN Code by using “Open Dial Keyboard” to input the PIN Code followed by #.

  • Page 72: Power Off During A Conference Call

    GVC3210 immediately. Choose “Power off” to end the conference call and power off the GVC3210 immediately, or choose “Sleep” to go on sleep mode, or choose “Reboot” to end the conference and reboot the device.

  • Page 73: Contacts

    Users can also view Contacts types: a. Group. b. Regular contacts with name, phone number, Email address etc. c. Public GVC3210 Device with an IPVideoTalk ID.  Select an entry in the directory and press the Green Call button on the GVC3210 remote control to call this contact.

  • Page 74: Notices

    Press the yellow shortcut key on the GVC3210 remote control to search contacts in the directory.  Press the blue shortcut key on the GVC3210 remote control to select entries and make a batch call to multiple contacts in the directory.

  • Page 75: Figure 49: Ipvideotalk Application  Notices: Message Prompt

    Click on “Notices” to access the messages. Use the navigations keys/OK keys on the GVC3210 remote control to select and read the messages. For the messages that requires user’s reply, a prompt will pop up for the users to make a selection.

  • Page 76: Settings

    In the IPVideoTalk application, click on “Settings” to configure “Account Active” and “Display Name” for the IPVideoTalk account on GVC3210. The users could also click on “Device Code”, “Current plans”, “Business” for more plan details. Besides, current IPVideoTalk version information will be shown under “Application Information”.

  • Page 77: Join An Ipvideotalk Meeting

    Join an IPVideoTalk Meeting Users can join an IPVideoTalk meeting by dialing the host GVC3210’s IPVideoTalk ID or meeting ID. Please note only after meeting starts, GVC3210 can use this method to join the conference as a participant.  Dialing host GVC3210’s IPVideoTalk ID to join an active meeting ...

  • Page 78: Manually Start Ipvideotalk Tip

    Manually Start IPVideoTalk Tip If a meeting is scheduled from IPVideoTalk Web Portal, then the meeting will sync to host GVC3210 device LCD  Schedule interface. There will be a prompt message “You are about to manually start a pre- scheduled meeting.

  • Page 79: Figure 55: Hand Up - Ipvideotalk

    Figure 55: Hand up - IPVideoTalk The raised hand status of GVC3210 participants could be checked from Participants List on Host WebRTC Client, as shown in below figure Figure 56: Participants list The raised hand could be put down by participant itself or WebRTC host.

  • Page 80: Stop Sharing Local Camera

    Under GVC3210 LCD  Call Screen  Conf Control, users could prevent the GVC3210 from uploading local video streaming to IPVideoTalk server during an IPVideoTalk meeting by clicking on Other participants will not receive any video streaming from this GVC3210, and it will switch to 1-way video. Figure 60: Stop Video Uploading Start Cloud Recording During an IPVideoTalk meeting/webinar, a new option is added under Call Screen of host GVC to allow users to control cloud recording.

  • Page 81: Schedule

    Users could log in to IPVideoTalk Enterprise web portal  Recordings page to View/Download/Delete the recordings for the cloud meetings/webinars: Figure 62 : IPVideoTalk Recordings Note: There are some prerequisites to enable cloud recording features on GVC3210:  GVC3210 needs to be linked with an IPVideoTalk enterprise account.

  • Page 82: View Conference Details

    Conferences that have been held in the past will not be displayed in the schedule screen. View Conference Details Users could view scheduled conference details after the current time. Select one conference and press "OK" key on GVC3210 remote control to view conference details. P a g e GVC3210 User Guide...

  • Page 83: Add Scheduled Conference

    Follow the steps below to add a scheduled conference: On the home screen, select to access schedule screen. On GVC3210 remote control, press the blue shortcut key to create a new conference. Figure 65: GVC3210 Add Conference Screen P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 84: Edit Scheduled Conference

    Access conference schedule screen and select the conference entry users would like to edit. Press the yellow shortcut key on GVC3210 remote control to access edit screen. Press the yellow shortcut key on the remote control to save changes, and go back to schedule screen.

  • Page 85: Reschedule Conference

    Access schedule screen and select the conference entry users would like to edit. Press the MENU key on GVC3210 remote control, and select "Reschedule" option. Set new conference start time in the pop out dialog box. Click on SAVE button to save changes. If users would like to cancel the changes, users could press on the remote control, or click on CANCEL button on the screen.

  • Page 86: Call Features

    Figure 66: GVC3210 Voice Mail Application Call Features The GVC3210 support traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward and etc for the SIP account. Before using the following feature code, please make sure "Enable Call Features"...
  • Page 87 Unconditional Call Forward. To set up unconditional call forward:  Dial *72 followed by the phone number to forward the call. Cancel Unconditional Call Forward. To cancel the unconditional call forward:  Dial *73. P a g e GVC3210 User Guide Version 1.0.1.18...
  • Page 88 Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds. Cancel Call Forward No Answer. To cancel Call Forward No Answer:  Dial *93. P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 89: Additional Functions

    Bluetooth protocol. Follow the steps below to install the remote control application: The GVC Remote apk for Android can be found under GVC3210 LCD menu  Applications  File Manager  Internal Storage  remote firmware. Users could also directly send the apk file via Bluetooth to your Android device or use the QR code to download to your Android device.

  • Page 90: Bluejeans

    BlueJeans GVC3210 has built-in BlueJeans access for users to dial BlueJeans calls. Follow the steps below: On the LCD dial screen, press the blue shortcut key on GVC3210 remote control to switch call mode from SIP Call to BlueJeans Call.

  • Page 91: Applications

    Contacts GVC3210 Contacts app helps users to easily store and manage phone numbers and contacts information. Users can add contacts on GVC3210 or import contacts from external devices as well as download from a server. , or go to Applications, and select...

  • Page 92: Add Contact

    Batch Import Contacts Import function allows users to batch import contacts. The phonebook with compatible format needs to be saved to the storage devices like Micro SD card/USB flash drive and plugged into GVC3210. P a g e GVC3210 User Guide...

  • Page 93: Table 17: Gvc3210 Import Contacts Parameters

    GVC3210 supports downloading phonebook from the file server to batch add contacts. The default file name that GVC3210 looks for is "phonebook.xml". The phonebook XML file should be placed under the file server directory for GVC3210 to retrieve. GVC3210 supports vcard/xml/csv file format.

  • Page 94: Table 18: Gvc3210 Download Contacts Parameters

    If it is disabled, both the old contacts and new contacts will be kept in GVC3210. If it is enabled, when the phonebook file is imported to GVC3210, the duplicated Replace Duplicate entries will be removed. If it is disabled, both the old contacts and new contacts will Entries be kept in GVC3210.

  • Page 95: Search Contacts

    1. Select "Batch Remove" option. 2. Select the checkbox for the contacts to be deleted, and press the red shortcut key on GVC3210 remote control to delete them. Users could also press the yellow shortcut key on the remote control to select all contacts at once.

  • Page 96: Groups

    "OK" key to view group details. Figure 74: GVC3210 Groups Screen  Call Press on GVC3210 remote control to call the first 8 members in a group to initiate a conference.  Delete (red shortcut key) It is used to rename a group. ...

  • Page 97: Figure 75: Gvc3210 Add Group Screen

    Add New Group Select Groups tab in Contacts screen. Press the blue shortcut key on GVC3210 remote control to bring up the screen below: Figure 75: GVC3210 Add Group Screen Input a group name and tap on "OK" to add a new group.

  • Page 98: Ldap Contacts

    Before starting using LDAP on GVC3210, the users must configure the LDAP settings first. Press the Blue shortcut key on the GVC3210 remote control to access LDAP settings, or the users can configure it under GVC3210 web UI  Contacts  LDAP page.
  • Page 99 Example: (mail=%) It is used to configure the entry information to be shown on phone's LDAP Displaying Name LCD. Up to 3 fields can be displayed. Attributes Example: %cn %sn %telephoneNumber P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 100: Figure 77: Ldap Settings Example In Web Ui

    Call searching for incoming calls. The default setting is "No". Here is an example configuration on GVC3210 LDAP settings in web UI. The LDAP server is the built-in LDAP server in Grandstream UCM6xxx. Figure 77: LDAP Settings Example in Web UI...

  • Page 101: Search Ldap Contacts

    Add to Local On the search result screen, move the selection to the contact, then press the red shortcut key on the GVC3210 remote control to add single search result to local contacts. Click on OK to confirm Add to Local.

  • Page 102: Call History

     Batch Add Press the yellow shortcut key on the GVC3210 remote control, then select the checkbox for multiple search results to be added into local contacts. Press the yellow shortcut key again and the following prompt will pop up. Click on OK to confirm Batch Add.

  • Page 103: Add Contact From Call History

    ------------------------------------------------------------------------------------------------------------------------------------------ -- If an entry in call history already exists in GVC3210 Contacts, when the user clicks on the upper right Menu button on the Call History screen, the users can see and select “View contact” option in the drop- down list to view the details for this contact.

  • Page 104: Delete Call History

    Figure 83: GVC3210 Add Contact Screen Select existing contact or press the blue shortcut key on GVC3210 remote control to access edit screen. Fill in contact information and press the yellow shortcut key on the remote control to save the contact.

  • Page 105: Copy File

    GVC3210 remote control and select "Send" option. 5. Select target location and press "OK" key on GVC3210 remote control to send file. If users need to send the file via Bluetooth, enable and connect Bluetooth device first. Otherwise, the interface will be redirected to the corresponding setting page to configure.

  • Page 106: Rename File

    GVC3210 remote control to cancel the operation. Recording GVC3210 recording application is used for the storage of call recording files in video conferencing. Users can play, export, lock/unlock, send, rename or delete these recordings and etc. The recording screen is as...

  • Page 107: Recording Settings

    When the GVC3210 is using 4K resolution during the call, local recording is not supported. Setup Wizard GVC3210 offers a Setup Wizard tool to guide users into configuring their units step by step, the setup wizard appears automatically at factory reset, or it can be accessed anytime from LCD menu  Applications ...

  • Page 108: Figure 86: ApplicationsSetup Wizard

    Users can follow the steps using the remote control to setup fields, skip, return, or confirm the action. Setup wizard tool is useful to lead users to check and configure the GVC3210 settings such as language, accounts, interface status and etc.

  • Page 109: Backup

    Backup Backup Data GVC3210 Backup application is used to back up data or import backup files to restore data. It can be accessed from Home screenApplicationsBackup. The default screen will list available backup files (if any) and backup options. Figure 88: GVC3210 Backup App GVC3210 supports manual backup and automatic backup: ...

  • Page 110: Figure 89: Gvc3210 Automatic Backup Screen

    Figure 89: GVC3210 Automatic Backup Screen Note: Users have also the option to choose which commonly used apps need to be backed up, such as contacts, call history. Figure 90: Backup Commonly Used Apps P a g e GVC3210 User Guide...

  • Page 111: Restore Backup Data

    --------------------------------------------------------------------------------------------------------------------- ----------------------- Note: Insert Micro SD card or USB flash drive to the GVC3210 before configuring backup path. --------------------------------------------------------------------------------------------------------------------- ----------------------- Diagnosis When troubleshooting GVC3210, users could go to GVC3210 home screen  Applications  Diagnosis .

  • Page 112: Browser

    Figure 92: GVC3210 Diagnosis Screen Browser Users could browse web page, view news and watch video via the built-in GVC3210 Browser. On home screen, select Application  Browser  Slide up or down with slide gesture to scroll the screen.

  • Page 113: Figure 93: Lcd Menu  Settings  System  Accounts

    3. Open Google Calendar on GVC3210. Please update Google Play services if required by the device. 4. Once Google Calendar is successfully installed and opened on GVC3210, it should automatically sign in using the same Google account in step 2.

  • Page 114: Figure 95: Gvc3210 Schedule  Settings

    8. On GVC3210 LCD menu  Schedule, click on the upper right MENU icon  Settings. Figure 95: GVC3210 Schedule  Settings 9. Enable Google Calendar by selecting the checkbox for the Google account. Set the sync interval, e.g., Every 5 mins.

  • Page 115: Figure 97: Creating New Event In Google Calendar

     To schedule meeting using Google Calendar and then sync up on GVC3210 schedule 1. When creating a new event in Google Calendar, please enter “GVC” in “Where” option. 2. Then enter meeting members in “Description” option. The meeting members should be in the format: Number<Email><Account>.

  • Page 116: Custom App On Home Screen

    Move App to Micro SD Card The apps that are not built-in on GVC3210 can be moved to an external Micro SD card plugged to the GVC3210 from GVC3210 LCD  Settings  System  Apps page. ...

  • Page 117: Figure 100: System  Apps

    Choose the target app that needs to be moved to Micro SD card, it will show its detailed information, then Click on “Move to SD card” to make the change take effect. After configuration change, note that the moved app will not be listed anymore on GVC3210 device after the external Micro SD card is ejected.

  • Page 118: Uninstall Application

    Figure 102: Move App to Device Storage Uninstall Application The applications (except the system applications) on GVC3210 can be uninstalled. Go to LCD Home screen  Applications, click on and select "Uninstall Mode". Users will see the apps that can be deleted shown with icon.

  • Page 119: Gs Market

    GS MARKET GVC3210 provides access to apps directly via built-in GS market. Users could download the apps from the market and install to GVC3210. Search Apps On GVC3210 Home screen, click on Applications  GS Market . Users could view the apps by category, or input key words and click on SEARCH icon to search the app.

  • Page 120: Gvc3210 Web Ui Features

    Chrome , etc. Accessing GVC3210 Web GUI The IP address of the GVC3210 will show on the top status bar of the connected display device (e.g., TV) via HDMI. To access GVC3210 Web GUI: Connect the computer to the same network as GVC3210.

  • Page 121: Saving Changes

    GVC3210 for the changes to take effect. Definitions This section describes the options in the GVC3210 Web GUI. As mentioned in the previous section, you can log in as an administrator or a normal user. ...

  • Page 122: Toolbar

    Figure 105: GVC3210 Web UI Tool Bar  Turn on/off DND mode. Once enabled, the DND text will turn into red in web UI. The LCD for GVC3210 display will shows DND indication on the top of the screen and all incoming calls will be rejected.

  • Page 123: Making A Call

    Figure 106: GVC3210 Web UI – Call Table 22: GVC3210 Web UI - Call Settings Explanation Accounts Registration Latest conference schedule information Input Phone Number Dial out. Select call mode Display all call history. Making a Call Enter phone number in input box, and select call mode, tap on button to dial out;...

  • Page 124: Conference Control

    DTMF details conference Recording Figure 107: GVC3210 Web UI - Conference Status Click on the icon for “Conference Control”, users will see a list of control icons on the bottom which are also available in LCD call screen. Presentation Layout...

  • Page 125: Contacts Page

    Contacts Users could search/add/delete/edit contacts on web page. The operations will be synchronized and can be viewed from LCD as well. The web UI contacts page is as shown below. Figure 109: GVC3210 Web UI - Contacts  Click on next to the contact to dial the contact.

  • Page 126: Groups

    Edit Contact screen on the right. Edit contact information and save.  Click on the checkbox for “Delete” and users can select the contacts to delete from GVC3210. Groups When IPVideoTalk supports a specific member “N” of contacts who can participate in the conference, the GVC3210 will dial only the “N”...

  • Page 127: Schedule

    Edit Group screen on the right. Edit Group information and save.  Click on the checkbox for “Delete” and users can select the groups to delete from GVC3210. Schedule Conference can be scheduled, edited and deleted from web UI. See figure below. Please refer to chapter Schedule for more details for each option.

  • Page 128: Call History

    From web UI, users could also access Call history, which is synchronized with the call history from LCD. Figure 112: GVC3210 Web UI - Call History The call history details will be displayed on the right side when there is one entry selected. Users can also...

  • Page 129: Device Control Page

    When the GVC3210 is using 4K resolution during video call, EPTZ is not supported. The GVC3210 supports 90° field of view. Please, install GVC3210 at the position that suits the best conference view if you plan to use 4K resolution.

  • Page 130: Audio Control

    Notification Select device notification ringtone from the dropdown list. Ringtone Select the audio device that the GVC3210 will use for audio input and output during call or playing media. The options are “Auto”, “Bluetooth”, “USB”, “HDMI”, “Built-in Speaker” and “Gooseneck Mic”.
  • Page 131 American standard. Users could select "Low", "Medium" or "High". The default setting Gain is "Low". Configure the default ring cadence for the ring back tone. The default setting is Ring Cadence c=2000/4000; P a g e GVC3210 User Guide Version 1.0.1.18...

  • Page 132: Factory Reset

    FACTORY RESET Users could reset GVC3210 to factory settings via the following ways: Reset via local GUI, via Web page, via the reset hole on the back panel of GVC3210. Factory reset will delete configuration info and syslog info. --------------------------------------------------------------------------------------------------------------------- ----------------------- Warning: 1.

  • Page 133: Reset Via Web Ui

    Figure 116: GVC3210 Web UI - Factory Reset Confirmation Reset via Reset Hole There is a Reset hole on the bottom panel of GVC3210, use a small pin to hold against the Reset hole for more than 10 seconds to restore factory settings.

  • Page 134: Experiencing Gvc3210

    * Skype and Skype for Business are Registered Trademarks of Microsoft Corporation. HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. --------------------------------------------------------------------------------------------------------------------- ----------------------- P a g e GVC3210 User Guide Version 1.0.1.18...

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