Grandstream Networks GVC3212 User Manual
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Grandstream Networks GVC3212 User Manual

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Grandstream Networks, Inc.
GVC3212
HD Video Conferencing Device
User Guide

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Summary of Contents for Grandstream Networks GVC3212

  • Page 1 Grandstream Networks, Inc. GVC3212 HD Video Conferencing Device User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION GVC3212 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    Equipment Package Content ....................... 14 Connecting GVC3212 .......................... 14 GVC3212 Ports Description ......................... 15 SETUP WIZARD ......................16 GETTING TO KNOW GVC3212 ................... 19 Remote Control ............................ 19 Using the Remote Control ......................20 Using Mouse & Keyboard ........................21 Using the LED Indicator ........................
  • Page 5 Echo Delay ............................47 End Conference ........................... 47 Schedule New Meetings ........................48 Meeting List ............................49 Contacts ............................... 49 Local contacts ............................49 Enterprise Phonebook ......................... 50 EXPERIENCING GVC3212 ..................52 P a g e GVC3212 User Guide Version 1.0.0.9...
  • Page 6 Table 1: GVC3212 Technical Specifications ....................12 Table 2: GVC3212 Ports ..........................15 Table 3: GVC3212 Remote Control Keys ....................19 Table 4: GVC3212 LED Indicator Status Descriptions ................21 Table 5: GVC3212 Status Icons Descriptions ..................... 22 Table 6: GVC3212 802.1X Mode Parameters ..................... 31 Table 7: GVC3212 LLDP Configuration Parameters...................
  • Page 7 Figure 5: Soft Keyboard - English Input Method ..................22 Figure 6: Soft Keyboard - Symbols and Numbers ..................23 Figure 7: GVC3212 Home Screen ......................23 Figure 8 : GVC3212 Language and Timezone Settings ................25 Figure 9: Power Management ........................26 Figure 10: HDMI Settings ..........................26 Figure 11: Screen Slice ..........................
  • Page 8 Figure 35 : Audio Detection ......................... 40 Figure 36: Factory Reset ..........................41 Figure 37 : Incoming IPVideoTalk call ......................42 Figure 38: GVC3212 3-Way IPVT Conference ................... 43 Figure 39: Instant meetings......................... 44 Figure 40: Missed Call notification ......................45 Figure 41 : Meeting Details .........................

  • Page 9: Document Purpose

    DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GVC3212. This document covers the topics of device installation, making basic conference calls and using basic call features. To learn the advanced features and configurations, please visit http://www.grandstream.com/support...

  • Page 10: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GVC3212 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.0.9 • This is the initial version.

  • Page 11: Welcome

    WELCOME Thank you for purchasing Grandstream GVC3212 HD Video Conferencing Device. This document introduces the LCD settings, web UI settings and advanced configurations of GVC3212. To learn the basic configuration and how to use the device, please visit http://www.grandstream.com/support to download the latest "GVC3212 User Guide".

  • Page 12: Product Overview

    PRODUCT OVERVIEW Table 1: GVC3212 Technical Specifications Specification Description IPVideoTalk Platform 1x auto-sensing RJ45 10/100 Mbps Ethernet port Network Interface 1x HDMI 1.4 with support for up to 1080p video display Display Megapixel CMOS sensor, 720P@30fps Camera 60 ° field-of-view wide angle...
  • Page 13 Warranty If GVC3212 is purchased from a reseller, please contact the company where the device is purchased for replacement, repair, or refund. If the device is purchased directly from Grandstream, please contact Grandstream Support for an RMA (Return Materials Authorization) number before the product is returned.

  • Page 14: Installing Gvc3212

    INSTALLING GVC3212 Equipment Package Content GVC3212 package contains the following items: Figure 1 : GVC3212 Package Content Connecting GVC3212 Figure 2: GVC3212 Back View P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 15: Gvc3212 Ports Description

    Figure 3: GVC3212 Back Panel Please follow the steps below to connect the GVC3212: 1. Connect the LAN port of the GVC3212 to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 16: Setup Wizard

    SETUP WIZARD On first use or after setting the unit to factory reset, the GVC3212 offers setup wizard tool that will guide users through setting up the basic settings. Users can Skip it and configure the unit later. Figure 4: Setup Wizard Users can follow the steps using the remote control to setup fields, skip, return, or confirm the action.

  • Page 17: Figure 51: Setup Wizard - Network Settings

    • Users can choose Wi-Fi Connection instead by pressing on Connect to Wi-Fi and connect to an available SSIDs. 3. Introduction to IPVideoTalk Service: Figure 7: Setup Wizard - IPVideoTalk Service P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 18: Figure 53: Setup Wizard - End

    4. Completing the Setup Wizard: Figure 8: Setup Wizard - End P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 19: Getting To Know Gvc3212

    Call interface. For example, typing 5 (JKL), 6 (MNO), 4 (GHI), 6 (MNO) can look for John if it exists in GVC3212 contacts list. Camera Enable/Disable sharing local camera feed.

  • Page 20: Using The Remote Control

    LED will light up in green whenever the user presses a key. If the remote control fails to connect to GVC3212, please follow the steps below to troubleshoot: • Check the battery polarity when placed into the battery case. Make sure the batteries are placed in the correct direction in the remote control.

  • Page 21: Using Mouse & Keyboard

    Using the LED Indicator GVC3212 LED indicator is located next to the OLED. It can be used to notify the users with current status of the device. Please refer to the status description below.

  • Page 22: Status Icons

    Status Icons GVC3212 status icons are displayed on the right side of top status bar on GVC3212 LCD display device. Table 5: GVC3212 Status Icons Descriptions Icon Descriptions Ethernet is connected IPVideoTalk account registered Wi-Fi Connected External USB device connected...

  • Page 23: Numbers And Symbols

    Figure 11: Soft Keyboard - Symbols and Numbers Home Screen GVC3212 Home screen displays the icons for users to easily access Call screen, Instant messages, Contacts list, Conference List, Settings, Schedule. Press the navigation keys on the GVC3212 remote control to select an option.
  • Page 24 802.1x Mode Wi-Fi Display Network Settings Other network Settings Status LLDP Advance VLAN Network About Upgrade Account One click debugging Maintenance and upgrade Schedule Schedule New Meetings State Detection Factory Reset P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 25: Gvc3212 Lcd Settings

    GVC3212 LCD Settings Basic Settings Users can configure Language & Time zone, Power Management, and HDMI Settings from the GVC3212 LCD Menu → Settings → Basic Settings. Language & Timezone On this section, Users could choose the display language, configure proper date, and time settings such as NTP server, Date &...

  • Page 26: Hdmi

    (depending on TV resolution). • Screen slice: This feature allows users to either enlarge the GVC3212’s output display size to match the full size of the output screen or compress the display according to users’ preferences (Minimum is 90%). Users can use Right/Left arrows to adjust the display:...

  • Page 27: Network Settings

    If the user would like to use Ethernet connection for network access, please plug the Ethernet cable into the LAN port on the back of GVC3212. Ethernet connection is turned on as DHCP by default on both IPv4 and IPv6 protocols. To configure Ethernet settings on GVC3212, go to LCD Menu ➔ Settings ➔ Network ➔...

  • Page 28: Figure 13: Ipv4 Settings - Dhcp

    Go to LCD menu ➔ Settings ➔ Network ➔ Ethernet ➔ IPv4 Address Type. Tap on "IPv4 Address Type" to select DHCP, Static IP or PPPoE as the address type. ➢ For DHCP, save the setting and GVC3212 should be able to get IP address from the DHCP server in the network.

  • Page 29: Figure 15: Ipv4 Settings - Pppoe

    2. Go to LCD menu ➔ Settings ➔ Network ➔ Ethernet ➔ IPv6 Address Type. 3. Tap “Address Type” to select DHCP or Static IP as the address type. ➢ For DHCP, save the setting and GVC3212 should be able to get IP address from the DHCP server in the network.

  • Page 30: Figure 17: Ipv6 Settings - Static

    802.1x is disabled. Users can enable it by setting 802.1x mode to "EAP-MD5", "EAP-TLS5" or "EAP-PEAP”. Once it is enabled, the user will be required to enter the identity and password to be authenticated in the network. Figure 23: 802.1X Mode P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 31: Table 6: Gvc3212 802.1X Mode Parameters

    Figure 24: 802.1X - EAP-MD5 Figure 25: 802.1X - EAP-TLS Figure 26: 802.1X - EAP-PEAP Table 6: GVC3212 802.1X Mode Parameters Parameters Descriptions Allows the user to enable/disable 802.1x and configure 802.1x mode. The default 802.1x Mode setting is disabled.

  • Page 32: Wi-Fi

    • Enable/Disable Wi-Fi: Once Wi-Fi is turned on (Enable), GVC3212 will automatically start the scanning within the range. A list of Wi-Fi networks will be displayed as scanning result. Tap on the SSID and enter the correct password information to connect to the selected Wi-Fi network.

  • Page 33: Figure 23: Add Network

    Figure 28: Add Network • Advanced: On this page, customers could Enable/Disable Network Notification, check Network card’s MAC address, IP address and country code. Figure 29 : Advanced Wi-Fi Settings P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 34: Wi-Fi Display

    Wi-Fi: Figure 30: Wi-Fi Display Enable Wireless display on the device you want to cast its screen, the phone will show the GVC3212 in the available devices list. The wireless connection will start immediately after accepting the invitation on the GVC3212.

  • Page 35: Lldp And Vlan Settings

    LLDP and VLAN Settings Access GVC3212 home screen, go to Settings ➔ Network ➔ Other Network Settings ➔ to configure LLDP and VLAN settings on GVC3212. Figure 32: LLDP/VLAN settings Notes: • Press Right arrow navigation key to open the sidebar and press on save to save the current settings.

  • Page 36: Status

    Advanced Settings IPVideoTalk Account GVC3212 comes with a built-in IPVideoTalk account. The IPVideoTalk Account settings can be configured from LCD Menu → Settings → Advance → Account. The following figure shows the IPVideoTalk account registered successfully (account icon is blue with IPVideoTalk ID displayed):...

  • Page 37: Figure 30: Ipvideotalk Account Information

    Figure 35: IPVideoTalk Account Information As the screenshot above shows, users could check and click on “Device code” This unique code is used to link your GVC3212 to an IPVideoTalk Account to manage and schedule meetings from there. Figure 36 : Device Code...

  • Page 38: Maintenance And Upgrade

    Type the password if the HTTP/HTTPS for the firmware server uses the user authentication mode. • Firmware Server Path Configure the server path for the firmware server. The default setting is “fm.ipvideotalk.com/gvc3212”. • Config Upgrade Mode Select upgrade mode for config file provisioning. Users could set to TFTP, HTTP or HTTPS. The default setting is HTTPS.

  • Page 39: Figure 33: One Click Debugging

    Configure the server path for the config file server. The default setting is “fm.ipvideotalk.com/gvc3212”. Notes: • Press Right arrow navigation key to open the sidebar and press on save to save the current settings. • Press on Back key to cancel the configuration change.

  • Page 40: Figure 34: State Detection

    Figure 39: State Detection Figure 40 : Audio Detection P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 41: Factory Reset

    If the user proceeds with the reset, all configuration and user data will be lost. Figure 41: Factory Reset P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 42: Ipvideotalk Conference

    On the dialing screen, Enter digits in the dial-up box. If the digits or the letters for the digit match contacts and call history in GVC3212, a dropdown list of numbers will be displayed. For example, entering 5 (JKL), 6 (MNO), 4 (GHI) and 6 (MNO) will display “5646”...

  • Page 43: Conference Management

    On the bottom of the call screen, users will see a list of icons for menu options. This menu will be automatically hidden if there is no operation in 5 seconds. Press any key to bring up the menu options again. Figure 43: GVC3212 3-Way IPVT Conference The table below shows the functions for each icon:...

  • Page 44: Accessing Personal Meeting Room

    Missed Call When there is a missed call, the Dial icon on home screen will show the number of missed calls. Once accessed the dial screen, the reminder icon will disappear. P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 45: Invite Members To Conference

    Meeting Details Users can view the meeting related details such as the subject, Meeting ID, Meeting’s URL, PSTN number by pressing on More button and selecting meetings details: P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 46: Open Dtmf

    Figure 47: Conference - Dial DTMF 2. Press the digital keys on the remote control to input DTMF then on # to send. Press on the remote control to cancel the operation if needed. P a g e GVC3212 User Guide Version 1.0.0.9...

  • Page 47: Echo Delay

    Echo Delay When GVC3212 connects to a HDMI external display (e.g. TV), echo may generate during in a call. Echo Delay feature configures the device's HDMI audio delay to match the audio latency of different TV sets. Meeting host can adjust Echo delay feature by pressing on and select Echo Delay.

  • Page 48: Schedule New Meetings

    Schedule feature allows users to set a specific time to host a conference in advance, with conference reminder and members. Users can schedule new meetings from LCD Menu → Schedule. Figure 49: GVC3212 Schedule Screen Users could set the meeting details such as the subject of the meeting, starting time and duration, Enable/Disable Auto recording (Recorded meeting saved in the cloud), and set the invitees list by adding them to Participants.

  • Page 49: Meeting List

    Meeting List Users could view ongoing conference details along with scheduled conferences after the current time by accessing LCD Menu → Meeting List. Select one conference and press "OK" key on GVC3212 remote control to view conference details. Ongoing meetings will be labeled as In Progress. Users can select an in-progress conference and choose to either Host the meeting or End it.

  • Page 50: Enterprise Phonebook

    Figure 52: Local Contacts • Operations Search: Users could input keyword in the search box. GVC3212 will display contacts automatically which is related to the search keyword. Fuzzy search and precise search are both supported. Call: Select the contact and press on GVC3212 remote control or Press on the contact and choose Call number.
  • Page 51 Figure 53: Enterprise phonebook • Select an entry in the directory and press the Green Call button on the GVC3212 remote control to call this contact or Select a contact and Press on OK button then on Dial. • Press right arrow key on the remote control and then on Refresh to refresh the directory.

  • Page 52: Experiencing Gvc3212

    * Android is a trademark of Google LLC. HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e GVC3212 User Guide Version 1.0.0.9...

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