Grandstream Networks GVC3220 Administration Manual
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Grandstream Networks GVC3220 Administration Manual

Ultra hd multimedia conferencing system
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Grandstream Networks, Inc.
GVC3220
Ultra HD Multimedia Conferencing System
Administration Guide

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  • Page 1 Grandstream Networks, Inc. GVC3220 Ultra HD Multimedia Conferencing System Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GVC3220 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/ P a g e GVC3220 Administration Guide...
  • Page 4 GNU GPL INFORMATION GVC3220 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 5: Table Of Contents

    Firmware Version 1.0.1.24 ......................10 WELCOME ........................11 PRODUCT OVERVIEW ....................12 Safety Compliances ........................14 Warranty ............................14 GVC3220 WEB GUI SETTINGS ................... 15 Accessing GVC3220 Web GUI ....................... 15 Saving Changes ..........................16 Definitions ............................16 Toolbar ............................17 Call ..............................
  • Page 6 Device Control/Preset Settings ....................52 Device Control/Remote Control....................54 App ..............................54 App/LDAP Contacts ......................... 54 App/BroadSoft Directories ....................... 56 App/Recording Management ....................57 App/Recording Management/Recording Config ................ 58 Maintenance ........................... 58 Maintenance/Upgrade ......................58 P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 7 Status/System Info ........................65 Status/Remote Control Status ....................66 FIRMWARE UPGRADE ....................67 No Local TFTP/HTTP Servers ......................67 Upgrade GVC3220 via TFTP Server ....................67 Provisioning and Configuration File Download ................68 Remote Control Upgrade ........................ 69 FACTORY RESET ......................71 Reset via LCD Menu ........................
  • Page 8 Figure 7: GVC3220 Web UI - Preset Settings..................53 Figure 8: GVC3220 Web UI - Camera Control..................53 Figure 9: GVC3220 Web UI – Video/Audio list Recording ............... 57 Figure 10: GVC3220 Web UI - Recording Config ................... 58 Figure 11: GVC3220 Web UI - Interface Status ..................65 Figure 12: Configure Firmware Server Path ...................

  • Page 9: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GVC3220 via the device LCD menu and web UI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn the basic functions of the GVC3220, please visit http://www.grandstream.com/support...

  • Page 10: Change Log

    CHANGE LOG This section documents significant changes from previous versions of the GVC3220 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.24 ...

  • Page 11: Welcome

    WELCOME Thank you for purchasing Grandstream GVC3220 Android Video Conferencing System. This document introduces the LCD settings, web UI settings and advanced configurations of GVC3220. To learn the basic configuration and how to use GVC3220, please visit http://www.grandstream.com/support to download the latest "GVC3220 User Guide".

  • Page 12: Product Overview

    PRODUCT OVERVIEW Table 1: GVC3220 Technical Specifications Specification Description SIP RFC3261, H.323, BFCP, TIP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A Protocols/ record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-MED, Standards LDAP, TR-069, 802.1x, TLS, SRTP, TCP/IP/UDP, IPv6, OpenVPN®...
  • Page 13 Input: 100~240Vac 50~60Hz Energy Efficiency Output: 48V/1.35A(64.8W) GVC3220 video conference system, GMD1208 wireless microphone, remote control, 4 Package Content AAA batteries, universal power supply, network cable (2 meters), HDMI cables (1x 5 meters, 2x 1.5 meters), lens cleaning cloth, bracket, quick installation guide.

  • Page 14: Safety Compliances

    Warranty If GVC3220 is purchased from a reseller, please contact the company where the device is purchased for replacement, repair, or refund. If the device is purchased directly from Grandstream, please contact Grandstream Support for an RMA (Return Materials Authorization) number before the product is returned.

  • Page 15: Gvc3220 Web Gui Settings

    Chrome , etc. Accessing GVC3220 Web GUI The IP address of the GVC3220 will show on the top status bar of the connected display device (e.g., TV) via HDMI To access GVC3220 Web GUI: Connect the computer to the same network as GVC3220 Make sure GVC3220 is turned on and shows its IP address on the connected display screen.

  • Page 16: Saving Changes

    “Apply” button on the top of the page to apply the configuration Definitions This section describes the options in the GVC3220 Web GUI. As mentioned in the previous section, you can log in as an administrator or a normal user.

  • Page 17: Toolbar

    Figure 2: Web UI Tool Bar  Turn on/off DND mode. Once enabled, the DND text will turn into red in web UI. The LCD for GVC3220 display will shows DND indication on the top of the screen and all incoming calls will be rejected.

  • Page 18: Call

    Call listing section includes: Call, Contacts, Schedule, Call History. Call/Contacts  Contacts Users could use contacts page from GVC3220 Web UICallContacts to manage contacts entries. Click on “New Contact” to add a new contact entry manually. Figure 4: Add New Contact Table 3: Contacts Parameters...

  • Page 19: Call/Schedule

    Set the duration of the conference. It is used to select a camera preset when the scheduled conference starts, the Preset GVC3220’s camera will be automatically placed to the preset position. Default is “None” Users could repeat the scheduled conference, to repeat the conference depending on the chosen option: ...

  • Page 20: Call/Call History

    Call/Call History Users could view Call History GVC3220 Web UICallCall History. shows all calls (outgoing, received, missed). Figure 6: Call History Account The Settings page lists Account Settings for SIP, IPVideoTalk, H323, and Video Conf Service Platform. The GVC3220 supports up to 4 accounts: ...

  • Page 21: Account/Sip/Network Settings

    A Record (Default) ; SRV; NATPTR/SRV. If the device needs DNS SRV resource, in which case the DNS server responds with more than one result, it should be set to “SRV” or “NATPTR/SRV”. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 22 It is used to add the Proxy-Required header in the SIP message. It is used to indicate Proxy-Require proxy-sensitive features that must be supported by the proxy. Do not configure this parameter unless this feature is supported on the SIP server. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 23: Account/Sip/Sip Settings

    SUBSCRIBE for the device will periodically send SIP SUBSCRIBE message for Message Waiting Indication service. GVC3220 supports both synchronized and non-synchronized MWI. The default setting is “No”. It is used to set if the device will use the session timer. If it is set to “Yes”, it will be Enable Session added in the SIP INVITE message to notify the server.
  • Page 24 INVITE message when “Huawei IMS” special feature is active. If set to “Yes”, the P- Identity Header Preferred-Identity Header will always be presented. If set to “No”, it will be omitted. The default setting is “Default”. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 25 It is used to set SIP header – “SIP” or “SIPs”, which will be used if TLS is selected SIP URI Scheme for SIP Transport. When Using TLS The default setting is “SIP”. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 26 It is used to define the maximum retransmit time of any SIP request messages (excluding the SIP INVITE message). The re-transmitting and doubling of T1 SIP T2 Timeout continues until it reaches the T2 value. The default setting is 4 second. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 27: Account/Sip/Codec Settings

    SIP SDP message. The codec option includes “PCMU”, “PCMA”, “Opus”, “G.722”, “G.722.1”, “G.722.1c”, iLBC, G.729A/B. It is used to configure the codec negotiation sequence when the GVC3220 is acted as a callee. If set to “Caller”, the device will negotiate codec by SDP codec sequence Codec from the received SIP INVITE message.
  • Page 28 When the function is enabled, signaling will carry RTX information, if the final Packet negotiation is succeeded, the related media RTX function will realize packet loss Retransmission retransmission purpose. When this function is disabled. then packet loss retransmission cannot be used. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 29 H.264 Image Size = 720p, Video Bit Rate can be set to integer value from 512kbps to 2Mbps.  H.264 Image Size = 4SIF/4CIF/VGA, Video Bit Rate can be set to integer value from 384kbps to 1Mbps. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 30 BFCP negotiation with some specific servers might be failed. Presentation It is used to select the H.264 image size from "720P" or "1080P". The default setting is “1080P”. H.264 Image Size P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 31 SRTP. If set to "AES 128 bit", it only provides 128-bit cipher suite; if set to "AES 256 bit", it only provides 256-bit cipher suite. The default setting is “AES 128&256 bit”. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 32: Account/Sip/Call Settings

    It is used to set if the device will use the target’s Contact header tag to the Refer-To Refer-To Use header in the SIP REFER message during an attended transfer. Default setting is Target Contact "No". P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 33 Features unconditionally. The default setting is "No". Refer to the chapter Call Features for more details in the GVC3220 User Guide. It is used to define the expiration timer (in seconds) for the rings with no answer. Ring Timeout (s) The default setting is 60.
  • Page 34 When set to OTHERS, the call forwarding rules can be customized based on following options: Enable busy forward: If set to "Yes", when the device is busy, call will be forwarded to the number specified below on “Busy to”. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 35 Users could configure the matching rule as certain text (e.g., priority) and select the custom ring tone mapped to it. The custom ring tone will be used if the device receives SIP INVITE with Alert-Info header in the following format: Alert-Info: <http://127.0.0.1>; info=priority P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 36: Account/Ipvideotalk/General Settings

    This field indicates whether the H.323 account is active. The default setting is “No”. Account Active This defines whether to enable GK. If enabled, the device will register to GK Enable GK automatically. The default setting is "No". P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 37: Account/H.323/Codec Settings

    H.323 Local Port This defines the local H.323 port used to listen. Default value is 1720. It is used to enable the symmetric RTP mechanism. If set to “Yes”, the GVC3220 will Symmetric RTP use the same socket/port for sending and receiving the RTP messages. The default setting is “No”.

  • Page 38: Account/H.323/Call Settings

    10 seconds. The timeout interval is 30 seconds and will hang up the call once timed out. The default setting is “No”. Enable RTDR Note: If enabled, it may cause incompatibility issue with certain devices. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 39: Account/ Video Conf Service Platform/Bluejeans/General Settings

    It is used to indicate whether if the BlueJeans account is active. The default setting is Account Active “Yes”. It is used to define the displayed name shown on the callee side once the GVC3220 Display Name makes a BlueJeans call.

  • Page 40: Account/ Video Conf Service Platform/Zoom/Codec Settings

    20 seconds. The valid range is from 10 to 160. STUN/TURN It is used to configure the URI of STUN (Simple Traversal of UDP for NAT) / TURN Server (Traversal Using Relays around NAT) server. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 41: Call Features/Call Settings

    For example, if set to "[()-]", when dialing (0571)-8800-8888, the character Filter Characters "()-" will be automatically filtered and the device will dial 057188008888 directly instead. Note: this function does not work on the local call page of the device. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 42: Call Features/Site Name

    Users can slide left or right to adjust ringtone volume. Media Volume Users can slide left or right to adjust media volume. Device Ringtone Select device ringtone from the dropdown list. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 43 Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Default Ring Configure the default ring cadence for the ring back tone. The default setting is Cadence c=2000/4000; P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 44: Call Features/Video Settings

    Enable Frame It is used to reduce video distortion. If set to "Yes", the GVC3220 will skip the P frame Skipping in Video in lost video packet to decode I frame in the next video packet. The default setting is Decoder "No".
  • Page 45 “Encapsulated in DHCP Option 43”. By default, it is set to “Encapsulated in DHCP Option 43”: DHCP VLAN  When set to “DHCP Option 132 and DHCP Option 133”, the GVC3220 will get override DHCP Option 132 as VLAN ID and get DHCP Option 133 as VLAN priority, from the DHCP server directly.

  • Page 46: Network Settings/Wi-Fi Settings

    This parameter sets the ESSID for the Wireless network. Press "Scan" to scan for the ESSID available wireless network. The number in brackets represents the signal intensity. Add Network ESSID Enter the ESSID name. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 47: Network Settings/Openvpn® Settings

    The cipher method of OpenVPN®, must be the same cipher method used by the OpenVPN® OpenVPN® server. Supported methods are: Blowfish, AES-128, AES-256 and Triple- Cipher Method DES. OpenVPN® Configures the OpenVPN® authentication username (optional). Username OpenVPN® Configures the OpenVPN® authentication password (optional). Password P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 48: Network Settings/Advanced Network Settings

    This sets the user-agent for SIP. If the value includes word "$version", will replace it SIP User-agent with the real system version. Default is “Grandstream GVC3220 $version”. Proxy It is used to configure the HTTP/HTTPS proxy URI of the network. Some of networks HTTP/HTTPS require going through a proxy to access to the Internet.

  • Page 49: System Settings/Power Manager

    Check/uncheck to display the time using 24-hour time format or not. For example, in Use 24-hour 24-hour format, 13:00 will be displayed instead of 1:00 pm. Format The default setting is “Yes”. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 50: System Settings/Security Settings

    Enter the new User password again to confirm. User Password Screen Lock Password Delete screen Allows the administrator to clear the screen lock password without submitting the old lock password one if it was configured. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 51: System Settings/Peripheral

    Only the resolution resolution supported by both will be used. The device will automatically obtain the optimal resolution when it boots up for the first time. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 52: Device Control

    Users could add preset and manipulate the camera via PTZ control and Enable/Disable Remote Control. Device Control/Preset Settings  Click one preset to apply the preset.  Click the un-configured preset and adjust via the PTZ control panel, then save the configurations. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 53: Figure 7: Gvc3220 Web Ui - Preset Settings

    Figure 7: GVC3220 Web UI - Preset Settings Device Control/Camera Control This page allows users to manipulate the camera via PTZ control. Figure 8: GVC3220 Web UI - Camera Control P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 54: Device Control/Remote Control

    It is used to configure the "number" attributes of each record which are returned in the LDAP search result. This field allows the users to configure multiple space separated LDAP Number number attributes. Attributes Example: telephoneNumber telephoneNumber Mobile P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 55 The default setting is "No". Search LDAP For It is used to set if allow the phone system to do LDAP number searching for incoming Incoming Call calls. The default setting is "No". P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 56: App/Broadsoft Directories

    Enables/disables the BroadSoft XSI Group Directory features on the phone. The name filed is used to name the directory. If it keeps blank, the phone system will use the default name “Group” for it. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 57: App/Recording Management

    The recording files can be stored using internal storage or in external SD card/ USB drive, FTP Server or NAS Extended Storage. Figure 9: GVC3220 Web UI – Video/Audio list Recording P a g e GVC3220 Administration Guide...

  • Page 58: App/Recording Management/Recording Config

    App/Recording Management/Recording Config Under GVC3220 web UIAppRecording ManagementRecording Config, an option “Save path” is available for users to select the path to save the recording file. The user can select external SD card or USB storage device when they are plugged in.
  • Page 59 Config File It is used to configure the download path and update mode for the configuration file server. If set to “Yes”, the GVC3220 will set the download path of the configuration file Use Grandstream to fm.grandstream.com/gs by default, and use HTTPS protocol to connect to the GAPS server.
  • Page 60 Enter the password to access the HTTP/HTTPS server to download cust file, if file HTTP/HTTPS required by the server. password Use Configurations If selected, the GVC3220 will download the cust file in the same way as retrieving of Config File configuration file, i.e., same server and downloading mode, etc. Server Provision/Automatic Upgrade Enables automatic upgrade and provisioning.
  • Page 61 It is used to set if the device will broadcast the SIP SUBSCRIBE message during booting up to allow itself to be discovered and be configured by the SIP platform. The 3CX Auto Provision default setting is "Yes". Need reboot to take effect P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 62: Maintenance/Troubleshooting

    H323 syslog info in syslog. You can also select from level 1 to 10, 10 is the highest level. Logcat Clear Log Clears the log files saved in the phone system. Log Tag Configures the filter to display the specified process log file. P a g e GVC3220 Administration Guide Version 1.0.1.24...
  • Page 63 The default is not enabled. You can record up to 1-minute audio data. Recording List Choose the existing audio file. Click the "Delete" button on the right to delete this file. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 64: Status

    It displays the SIP User ID of the account (if applicable). SIP Server It displays the SIP server address for the account (applicable to SIP account only). Status It shows the registration status of the account: Registered or Unregistered. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 65: Status/Interface Status

    Status/Interface Status Connection status for each interface is displayed with different icons here. The icon in green indicates “Connected” and the icon in grey means “Not Connected”. Figure 11: GVC3220 Web UI - Interface Status Status/Network Status Parameters Descriptions MAC Address This is the global unique ID of device.

  • Page 66: Status/Remote Control Status

    The remote control battery status. Battery Note: The remote-control status is displayed only when the remote control is paired and connected to the GVC3220. Otherwise, it will be shows as “Unknown”. P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 67: Firmware Upgrade

    1. Unzip the firmware files and put all of them in the root directory of the TFTP server. 2. Connect the PC running the TFTP server and the GVC3220 device to the same LAN segment. 3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP server's default setting from "Receive Only"...

  • Page 68: Provisioning And Configuration File Download

    When the GVC3220 boots up, it will issue TFTP or HTTP request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the device, i.e., "cfg000b820102ab" or "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 69: Remote Control Upgrade

    XML configuration file generator to generate the XML configuration file for your devices’ provisioning. http://www.grandstream.com/support/tools Remote Control Upgrade The GVC3220 remote control firmware is embedded with GVC3220 firmware. Users could check remote control firmware update manually in LCD menuSettingsStatusRemote Control and click "Check updates".

  • Page 70: Figure 15: Remote Control Firmware Upgrade

    Figure 15: Remote Control Firmware Upgrade -------------------------------------------------------------------------------------------------------------------------------------------- Note: Please do not unplug GVC3220 power supply or remove remote control battery during remote control upgrading process. Otherwise, the upgrading process will be interrupted and upgrading will fail. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e GVC3220 Administration Guide Version 1.0.1.24...

  • Page 71: Factory Reset

    -------------------------------------------------------------------------------------------------------------------------------------------- Reset via LCD Menu Go to GVC3220 LCD idle screen  Settings  Factory Reset, click on the "Reset" button to bring up the prompt box as shown below. Click "OK" to reboot the device and restore factory settings.

  • Page 72: Reset Via Reset Pin Hole

    Reset via Reset Pin Hole There is a Reset pin hole on the back panel of GVC3220. To reset the device, use a small pin to hold against the Reset pin hole for more than 10 seconds to restore to factory settings.

  • Page 73: Experiencing The Gvc3220

    EXPERIENCING THE GVC3220 Please visit our website: http://www.grandstream.com to receive the most up-to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum answers to your general questions.

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