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Chapter 6 Troubleshooting
6.1
Responding to Trouble
When the device does not operate even when the power is turned ON
Symptom
There is nothing displayed on the
LCD panel.
Operation is Irregular
Symptom
The device could not recognize
the media.
The media swerves.
One of the push rollers does not
stay on top of the media.
6-2
Possible Cause
Power is not being supplied. Otherwise,
the device may be broken.
The device is broken.
Possible Cause
The device may have been exposed to
the intense light.
The transparent media has been loaded. Disable Media width detection. For the
There may be a problem with the Width
detection sensor.
There may be a problem with the device. Contact your sales representative or
The push rollers are not set properly.
The front side or the rear side of the
media is not cut straight in relation to the
media.
Solution
Confirm that the power cable is properly
plugged in to the connector on the device
and an AC outlet. Confirm that power is
coming to the AC outlet.
Contact your sales representative or
nearest Graphtec dealer if the problem still
exists.
Solution
If direct sunlight is coming in from a nearby
window, block the light. If a fluorescent
lamp stand is located nearby, move this
away from the device.
details, please refer to the User's Manual
5.7.
Adjust the Width detection sensor. For the
details, please refer to the User's Manual
6.3.
nearest Graphtec dealer if the problem still
exists.
Confirm the positions of the push rollers.
Cut the edge of the media straight.
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