Panasonic KX-NCP500 Features Manual page 68

1.2.2 Incoming Call Distribution Group Features
a.
One supervisor extension can be assigned for each incoming call distribution group, but it need not
belong to the group.
b.
One extension can be the supervisor extension of more than one incoming call distribution group.
•
Available Paired DSS Console
This feature is available for the KX-T7640, KX-T7440, and KX-T7441.
•
Accumulation Value Clear
Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) can
be cleared manually. The date and time of clearing is saved and is shown on the display (monitoring starting
date and time). When the value exceeds 99999 before clearing, "****" will be shown.
•
If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution
group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•
Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features—
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—
Number
User Manual References
1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call
Distribution Group Monitor)
68 Feature Guide
Incoming Call Queue Monitor
Supervisor Extension