Message Notification - Panasonic KX-NCP500 Features Manual

Greeting Message for Each Time Mode
When a call is redirected to this feature, the caller hears the designated greeting message. In addition to the
normal greeting message, an extension user can record a different greeting message for each time mode
(day/lunch/break/night) (® 2.2.4 Time Service).
[Recording Example]
•
Normal Greeting Message: "You have reached John. I am sorry I cannot take your call right now. Please
leave a message."
•
Greeting Message for lunch mode: "You have reached John. I am sorry I am out for lunch right now. Please
leave a message."
If both the greeting message for a certain time mode and the normal greeting message have been recorded,
callers will hear the greeting message for that time mode. However, if no greeting message has been recorded
for a certain time mode, the normal greeting message will be played instead.
If neither the normal greeting message nor the greeting message for a certain time mode have been recorded,
incoming calls will not be redirected to this feature in that time mode. For example, if a greeting message has
only been recorded for night mode, and no normal greeting message has been recorded, incoming calls can
only be redirected to this feature in night mode. No incoming calls will be redirected to this feature in day/lunch/
break mode.
Direct Recording
An extension user can leave a voice message directly in the message box of an extension. In this case, the
target extension will not ring. It is also possible to transfer a caller directly to the message box of an extension.

Message Notification

If a new voice message has been left in a message box, and distinctive dial tones are enabled, the user will
hear dial tone 4 when going off-hook. If a message box contains only voice messages that have previously
been listened to, dial tone 2 is heard instead. In addition, if the user's telephone has a Message button or
Message/Ringer Lamp, the corresponding button or lamp will light when a voice message has been left.
Pressing the lit button while on-hook shows the caller's information.
SVM Log
When a caller leaves a voice message, the following information is also recorded (as available):
a.
Caller's Name
b.
Caller's Telephone Number
c.
Time recording started
d.
Voice Message Status
–
"New" is displayed for voice messages which have not previously been listened to.
–
"Old" is displayed for voice messages which have previously been listened to.
This information can be viewed with the display of a PT or PS.
Please note that the information shown on the display may vary depending on the information that was received
and the type of telephone used. Only users of a 6-line display PT can view all of the above information.
Checking Voice Messages Left by Callers
When an extension user accesses his message box, the most recent unplayed voice message is played first.
When one voice message finishes playing, the next most recent voice message will begin playing
automatically. After the last voice message in a message box has finished playing, the voice messages will
begin playing from the most recent voice message again. When all voice messages have been played this
time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
SVM Remote Access from Trunk
An extension user can remotely access his message box through a trunk by calling his own extension and
using the Walking COS feature. This allows the user to, for example, check the voice messages left in his
message box when he is out of the office.
1.17.7 Built-in Simplified Voice Message (SVM)
Feature Guide 219