Selecting An Installation Location; Desktop Mounting Instructions; Factors Affecting Wireless Range - Arris Touchstone TG2492 User Manual

Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your Telephony
Gateway:
Is an AC outlet available nearby? For best results, the outlet should not be switched and

should be close enough to the Telephony Gateway that extension cords are not required.
Is a cable jack available? For best performance, keep the number of splitters between the

jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available
to the Telephony Gateway. A large number of splitters can slow down the Internet
connection and even affect your telephone service.
Can you easily run cables between the Telephony Gateway's location and the phones?

If you are connecting devices to the Ethernet ports, can you easily run cables between the

Telephony Gateway's location and those devices?
If you want to install the Telephony Gateway on a desktop, is there enough space on

either side to keep the vents clear? Blocking the vents may cause overheating.
How close are your wireless devices? The Telephony Gateway wireless connection range is

typically 100–200 feet (30m–65m). A number of factors can affect connection range, as
described below.

Desktop Mounting Instructions

Position the Telephony Gateway so that:
it stands vertically on its base (Do not lay it flat on its side.)

air flows freely around it

the back faces the nearest wall

it will not fall to the floor if bumped or moved

the ventilation holes on the sides of the unit are not blocked


Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.
Increases range
Decreases range
Release 24 STANDARD 1.2 April 2016
© ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
Chapter 4: Installing and Connecting your Telephony Gateway
Raising the unit above the devices (for example, installing the Telephony

Gateway in the upper floor of a multi-story dwelling)
Adding a wireless extender to the network

Lowering the unit below the devices (for example, installing the

Telephony Gateway in a basement)
Metal or concrete walls between the Telephony Gateway and other

devices
Large metal appliances, aquariums, or metal cabinets between the

Telephony Gateway and other devices
Interference and RF noise (2.4 GHz wireless phones, microwave ovens,

or other wireless networks)
Touchstone TG2492 Telephony Gateway User Guide
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