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Arris Touchstone TG2472 User Manual

Telephony gateway
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Touchstone TG2472 Telephony
Gateway
User Guide
Release 24 STANDARD 1.1
January 2015

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Table of Contents
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  Summary of Contents for Arris Touchstone TG2472

  • Page 1 Touchstone TG2472 Telephony Gateway User Guide Release 24 STANDARD 1.1 January 2015...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
  • Page 3: Table Of Contents

    Connecting the Telephony Gateway ..............25 Configuring Your Wireless Connection ............... 26 Accessing the Configuration Interface ............27 Setting Parental Controls ................27 Finding the MAC Address of a Computer ............27 Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 3...
  • Page 4 I can get on the Internet, but everything is slow ..........39 I don't have a dial tone when I pick up the phone - why? ........39 Chapter 9. Glossary ................41 Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 4...
  • Page 5: Chapter 1. Overview

    Touchstone TG2472 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
  • Page 6: Getting Support

    Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumer.
  • Page 7: Chapter 2. Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.
  • Page 8: Fcc Part 15

    Consult the dealer or an experienced radio/TV technician for help.  WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 8...
  • Page 9: Rf Exposure

    (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
  • Page 10: Chapter 3. Getting Started

    Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2472 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS  2.0 cable modems.
  • Page 11: Items You Need

    (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 11...
  • Page 12: Getting Service

    TG2472, but may not be able to make maximum use of TG2472 throughput. CPU: P4, 3GHz or faster  RAM: 1GB or greater  Hard drive: 7200 RPM or faster  Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 12...
  • Page 13: Windows

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TG2472 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2.
  • Page 14: What About Security

    Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note: To connect more than four computers to the TG2472 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 14...
  • Page 15 If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 15...
  • Page 16: Chapter 4. Battery Installation And Removal

    It has a strap between the battery guides. This is the standard battery for the TG2472. Extended Backup Battery Refer to Extended Battery Installation and Replacement (page 18). Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 16...
  • Page 17: Basic Battery Installation And Replacement

    2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 17...
  • Page 18: Extended Battery Installation And Replacement

    The battery backup is not intended to take the place of AC power. Use this procedure to install or replace the backup battery. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 18...
  • Page 19 The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 19...
  • Page 20 2 - Receiver Slot 3 - Hinge Tab Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 20...
  • Page 21: Chapter 5. Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 21...
  • Page 22: Front Panel

    8. Tel 2: indicates the status of telephone line 2. 9. Battery: indicates the battery status. 10. MoCA: indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 22...
  • Page 23: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Telephony Gateway that extension cords are not required. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 23...
  • Page 24: Desktop Mounting Instructions

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 24...
  • Page 25: Connecting The Telephony Gateway

    The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting (page 38) if the Power light does not turn on. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 25...
  • Page 26: Configuring Your Wireless Connection

    If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 26...
  • Page 27: Accessing The Configuration Interface

    The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 27...
  • Page 28: Making Your Parental Control Settings

    To delete a keyword or web site Delete from the list, first click its check box and then click the button. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 28...
  • Page 29 0:00 indicates all day, or just click the All Day checkbox.) Add Keyword Filter Add Web Site Filter Apply d. Click the button respectively. Then click the button. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 29...
  • Page 30: Chapter 6. Configuring Your Ethernet Connection

    Network Connections 1. From the computer, select and double-click in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 30...
  • Page 31: Tcp/Ip Configuration For Windows Vista

    1. Open the Windows Control Panel. 2. Click Network and Internet Network and Sharing Center 3. Click Local Area Connection 4. Click to open the Status window. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 31...
  • Page 32: Tcp/Ip Configuration For Macos X

    8. If you are using TCP/IPv6, click near the bottom of the previous window. Automatically 9. Choose from the Configure IPv6 drop-down menu and click 10. Close the System Properties application. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 32...
  • Page 33: Chapter 7. Using The Telephony Gateway

    Indicator Lights for the TG2472 The Telephony Gateway has LED indicator lights to assist in troubleshooting. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 33...
  • Page 34: Wiring Problems

    Both LEDs Off = Computer not connected On = On-hook No AC Power Flash = Off-hook Off = disabled Firmware (normal (normal operation) (normal (normal Upgrade operation) operation) operation) Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 34...
  • Page 35: Patterns: Normal Operation (Wan And Battery)

    Retrieving telephone line information Flash Flash Activating telephone service Normal Operation Note: The US/DS indicator flashes during startup, and turns on when the Telephony Gateway establishes a connection. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 35...
  • Page 36: Using The Reset Button

    Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 36...
  • Page 37: Resetting The Router To Factory Defaults

    2. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal (page 16) for details). 3. Press the Reset button (1); the Power light should turn on immediately. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 37...
  • Page 38: Chapter 8. Troubleshooting

    (page 37). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 33) — the Wi-Fi light should be on. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 38...
  • Page 39: My Wireless Internet Connection Stops Working Sometimes

    Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled “Tel 1” for line 1, and “Tel 2” for line 2. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 39...
  • Page 40 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 40...
  • Page 41: Chapter 9. Glossary

    DHCP allows the cable company to configure your A hardware or software device that computer’s networking software for you. prevents unauthorized access to a private Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 41...
  • Page 42 North Local Area Network. A network that America for connecting telephones. allows computers in a single location (such as a building) to communicate with one another. Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 42...
  • Page 43 Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable Release 24 STANDARD 1.1 January 2015 Touchstone TG2472 Telephony Gateway User Guide 43...
  • Page 44 Touchstone TG2472 User Guide Telephony Gateway Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...