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Xfinity TG1682
Telephony Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Xfinity TG1682 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity. It also supports a Lithi um-Ion bat-
tery backup to provide continued telephone service during power outages.
The Xfinity Telephony Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Xfinity Telephony Gateway
also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and
versatility. In addition, the Xfinity Telephony Gateway provides for up to two sepa-
rate lines of telephone service and Digital Enhanced Cordless Telecommunications
(DECT) funtionality to allow using cordless telphones within the home. The Tele-
phony Gateway also offers integrated MoCA 2.0 home networking providing Inter-
net access and transfer of multimedia content between devices over coaxial cable
in the home.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

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   Summary of Contents for Arris Xfinity TG1682

  • Page 1 Xfinity TG1682 Telephony Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Xfinity TG1682 Telephony Gateway brings it all to you faster and more reliably.
  • Page 2 ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
  • Page 3: Safety Requirements

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Safety Requirements These Telephony Gateways comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! CAUTION Potential equipment damage...
  • Page 4 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary • Do not use spray cleaners or aerosols on the Telephony Gateway. • The product shall be cleaned using only a damp, lint-free, cloth. No sol- vents or cleaning agents shall be used. •...
  • Page 5: Fcc Part

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary • Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked. • Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.
  • Page 6: Getting Started

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Xfinity TG1682 Telephony Gateway is DOCSIS compliant with the following fea- tures: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.
  • Page 7: Items You Need

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary What’s in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. • Telephony Gateway • Power Cord •...
  • Page 8 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. •...
  • Page 9: System Requirements

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary System Requirements The Telephony Gateway operates with most computers. The following describes re- quirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company.
  • Page 10: About This Manual

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Xfinity TG1682 Telephony Gateway. The model number is on the label affixed to the bottom of the Telephony Gateway. See the image at the left.
  • Page 11: Ethernet Or Wireless

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Tele- phony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN).
  • Page 12: Battery Installation And Removal

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Battery Installation and Removal The TG1682 Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during power outages. The battery backup is not in- tended to take the place of AC power. Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed.
  • Page 13: Basic Battery Installation And Replacement

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Basic Battery Installation and Replacement This model of the Telephony Gateway supports backup batteries to provide contin- ued telephone service during power outages. The battery backup is not intended to take the place of AC power.
  • Page 14 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. If you are tak- Battery ing the battery out of the Telephony Gateway, position your finger Compartment in the battery opening area and use leverage to dislodge the battery while pulling it straight back.
  • Page 15: Extended Battery Installation And Replacement

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Extended Battery Installation and Replacement Use this procedure to install or replace the backup battery. Latch End Press down and pull back on the latch holding the battery door (on the bot- tom of the Telephony Gateway).
  • Page 16 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. If you are Battery taking the battery out of the Telephony Gateway, use the battery Compartment pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power.
  • Page 17 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. •...
  • Page 18: Front Panel

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Gateway has the following indicators: A WPS button with indicator light: indicates Wireless Protected Setup (WPS) is active. (Button with light ring is located on top of unit.) B DECT button with indicator light: Pressing the button pages all the regis- tered handsets.
  • Page 19: Rear Panel

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Gateway has the following connectors and controls: A Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. B USB: USB host connectors - future support for external USB devices Tel 1: connector for the first phone line.
  • Page 20: Selecting An Installation Location

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that exten- sion cords are not required.
  • Page 21: Factors Affecting Wireless Range

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Cleaning Instructions Clean the Telephony Gateway using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Telephony Gateway. Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range: •...
  • Page 22: Connecting The Telephony Gateway

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical con- Reset nections to the previous telephone provider must be removed and the wiring must be checked;...
  • Page 23: Configuring Wireless Connection

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The TG1682 ships with a secure SSID that is unique for every device. Wi-Fi network information is located on the side panel label. If your computer is equipped with a 802.11a/b/g/n/ac wireless LAN card, you may wish to configure the Telephony Gateway’s wireless settings.
  • Page 24 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
  • Page 25 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP.
  • Page 26 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat- ing system. Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center window.
  • Page 27 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 or Windows 8 Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating system. Open the Windows Control Panel. Click Network and Internet.
  • Page 28 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
  • Page 29: Using The Telephony Gateway

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gate- way, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Gateway •...
  • Page 30: Indicator Lights For The Tg

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Indicator Lights for the TG1682 The Xfinity Telephony Gateway has several LED indicator lights to assist in trouble - shooting. Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring —...
  • Page 31 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Mode Power US/DS Online Battery On = On = On = Battery Connected Internet good or low to the available...
  • Page 32 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following table shows the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase.
  • Page 33 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence US/DS Online Description Slow Flash Downstream acqusition in progress (1/second) (until Upstream Downstream acquisition completed acqusition starts) Fast Flash Upstream acquisition completed (3/second) Slow Flash (during acqusition) Upstream acqusition completed,...
  • Page 34: Using The Reset Button

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet.
  • Page 35: Troubleshooting

    Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on.
  • Page 36 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use a straight-through cable for direct connection to a computer;...
  • Page 37 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway.
  • Page 38 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Is the Telephony Gateway plugged into a wall outlet? • If so, unplug the RJ-11 connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring.
  • Page 39 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec- tions.
  • Page 40 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability stan- dards used for data communications equipment on an HFC network.
  • Page 41 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol.
  • Page 42 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
  • Page 43 Getting Wireless Ethernet Battery Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path.
  • Page 44 ARRIS and the ARRIS logo are all trademarks of ARRIS En- terprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claim- ing the marks and the names of their products.

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