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Arris Touchstone TG2492S/CE User Manual

Telephony gateway
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Touchstone TG2492 Telephony
Gateway
User Guide
Release 24 STANDARD 1.1
March 2015

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Summary of Contents for Arris Touchstone TG2492S/CE

  • Page 1 Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1.1 March 2015...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    How to use this Chapter ................28 TCP/IP Configuration for Windows XP ..............28 TCP/IP Configuration for Windows Vista ............. 29 Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 3 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 4 I don't have a dial tone when I pick up the phone - why? ........39 Chapter 8. Glossary ................40 Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 4 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 5: Chapter 1. Overview

    802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG2492 provides for up to two separate lines of telephone service. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 5 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 6: Getting Support

    Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumer.

  • Page 7: Chapter 2. Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 8: European Compliance

    (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

  • Page 9: Energy Consumption

    12.0 W (idle) 15.3 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences.

  • Page 10: Chapter 3. Getting Started

    External AC Power Adapter and Power Cord  Wireless Connection Configuration Guide  Ethernet Cable  End User License Agreement  Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 10 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 11: Items You Need

    Telephony Gateway and TV to the splitter. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 11 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 12: Getting Service

    To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 12 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 13: Recommended Hardware

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 13 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 14: About This Manual

    Install a virus checker and keep it updated.  Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 14 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 15: Ethernet Or Wireless

    Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 15 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 16 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 17: Chapter 4. Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 17 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 18: Front Panel

    8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 18 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 19: Rear Panel

    6. Cable: connector for the coaxial cable. 7. Power: connector for the power cord. 8. Power switch: power on/off switch Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 19 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 20: Selecting An Installation Location

    Telephony Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave  ovens, or other wireless networks) Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 20 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 21 Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 21 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 22: Connecting The Telephony Gateway

    Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 22 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 23: Configuring Your Wireless Connection

    Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG2492 simultaneously to easily set up your system security. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 23 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 24: Accessing The Configuration Interface

    Note: The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 24 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 25: Setting Parental Controls

    Parental Controls 2. Click the tab and then click in the side menu to display the Parental Controls screen. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 25 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 26 To delete a keyword or web site from the list, first Delete click its check box and then click the button. Add Keyword Filter Dialog Box Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 26 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 27 0:00 indicates all day, or just click the All Day checkbox.) Add Keyword Filter Add Web Site Filter Apply d. Click the button respectively. Then click the button. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 27 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 28: Chapter 5. Configuring Your Ethernet Connection

    Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 28 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 29: Tcp/Ip Configuration For Windows Vista

    , unless instructed otherwise by your cable provider. 7. Click to accept the new settings and close the Properties window. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 29 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 30: Tcp/Ip Configuration For Windows 7 Or Windows 8

    Automatically 9. Choose from the Configure IPv6 drop-down menu and click 10. Close the System Properties application. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 30 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 31: Chapter 6. Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 31 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 32: Indicator Lights For The Tg2492

    (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 32 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 33: Patterns: Normal Operation (Lan And Telephone)

    Flash = Not connected Off = Internet not to the Internet available No AC Power Flash Firmware Upgrade Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 33 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 34: Patterns: Startup Sequence

    Upstream acquisition in progress (3/second) Slow Flash (during acquisition) Upstream acquisition completed, ready for service On (when modem IP address obtained) Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 34 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 35: Using The Reset Button

    5. USB 2. Tel 2 6. Cable 3. Ethernet (1 - 4) 7. Power 4. Reset button 8. Power switch Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 35 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 36: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 36 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 37: Chapter 7. Troubleshooting

    Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions if necessary. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 37 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 38: I'm Not Getting On The Internet (Ethernet)

    Other communications on the LAN, or interference with wireless connections, may slow down the connection. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 38 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 39: I Don't Have A Dial Tone When I Pick Up The Phone - Why

    Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 39 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 40: Chapter 8. Glossary

    There are two common types of F- connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 40 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 41 Integrated Services Digital Network. A network congestion. digital telephony standard that provides communication speeds about twice as fast as standard dialup. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 41 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 42 Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 42 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 43 Touchstone TG2492 Telephony Gateway User Guide Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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