With 5620 Sam Server - Alcatel-Lucent 5620 Troubleshooting Manual

9 — Troubleshooting 5620 SAM clients
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Procedure 9-2 Problem: 5620 SAM client unable to communicate

with 5620 SAM server

Before you proceed,.ensure that the following conditions are present.
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5
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9-4
When an incorrect license key is installed on the 5620 SAM, the client GUI does not
start, even when the correct user account name and password are used. When the
5620 SAM server does not start because of license key issues, perform
Procedure 10-9. Ensure that the license key matches the load installed. For
example, you cannot use a Release 5.0 license key with 5620 SAM Release 6.0
software.
Check the client GUI login error message.
When a firewall is running locally on the PC client where the 5620 SAM client is
installed, a login error message may appear indicating that the server is not
available. Ensure that a local firewall is not preventing a connection to the server,
and that the 5620 SAM server IP address is in the client host-lookup file.
The 5620 SAM client points to the correct IP address and port of the server.
•
The problem is not a network management domain LAN issue. See chapter
•
for more information.
Firewalls between the 5620 SAM clients and the server are correctly configured
•
To check that the 5620 SAM client points to the correct IP address and port of the
server, open the nms-client.xml file using a text editor. The default file location
is installation_directory/nms/config.
where installation_directory is the directory in which the 5620 SAM client software is installed,
for example, /opt/5620sam/client
Verify the IP address of the server as specified by the ejbServerHost parameter.
Verify the server port as specified by the ejbServerPort parameter.
Modify the IP address and port values, if required.
Save the file, if required.
Perform Procedure 10-1
5620 SAM server that is not started.
If the server is started, compare the firewall and network configuration guidelines
in the 5620 SAM Planning Guide to with your network configuration to ensure that
it complies with the guidelines.
Contact your Alcatel-Lucent support representative if the problem persists.
November 2008
to check the server status. A client cannot connect to a
Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
Troubleshooting Guide
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3HE 04244 AAAB Ed. 01