Troubleshooting Using Network Alarms Procedures; Procedure 3-1 To View And Sort Alarms In The Dynamic Alarm List - Alcatel-Lucent 5620 Troubleshooting Manual

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3.3

Troubleshooting using network alarms procedures

Use the following procedures to troubleshoot network problems using alarms.

Procedure 3-1 To view and sort alarms in the dynamic alarm list

Monitor the dynamic alarm list in the 5620 SAM alarm window and attempt to address
alarms in the order that they are raised.
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Alcatel-Lucent 5620 Service Aware Manager, Release 6.1 R3
3HE 04244 AAAB Ed. 01
If there is an equipment down alarm, use the equipment view of the navigation
tree for more information and check the physical connections to the port. See
Procedure 3-8.
View related object information if the root cause is not found on the affected
object. See Procedure 3-6.
Use the alarm description tables, alarm statistics, and the database of historical
alarms, if required, to help interpret the data and troubleshoot network
problems.
In the alarm window, click on the Alarm Table tab button to display the dynamic
alarm list. Figure 3-1 shows the dynamic alarm list.
Figure 3-1 Dynamic alarm list
Click on the First Time Detected column heading to sort the alarms in ascending
order according to the first time the alarm was raised.
Multiple alarms received at approximately the same time indicate that the alarms
may be correlated and may have a common root cause. Review the alarms in the
order in which they are received. The alarm types, severity, and probable causes
may provide the first indication of the root cause of the problem.
Before you start to deal with each alarm systematically, determine the total alarm
count so that you can track your alarm-clearing progress.
Right-click on any column heading in the dynamic alarm list. The alarm count
appears at the top of the contextual menu.
Troubleshooting Guide
3 — Troubleshooting network alarms
November 2008 3-3