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CHAPTER 5
SERVICE INFORMATION
INTRODUCTION
This chapter provides information on service and repair assistance,
user replaceable parts and service diagrams for the Am96/4116A AmZ8000
16-Bit MonoBoard Computer.
SERVICE AND
~rEPAIR
ASSIS'TANCE
Service and repair assistance can be obtained from Advanced Micro
Computers by contact i ng the AMC Fi e 1 d Servi ce Depa rtment in Santa
Clara, California at one of the following numbers:
Tele.phone:
Toll Free:
(408) 988-7777
(800) 672-3548
California
(800) 538-9791
U.S.A. (except California)
If it is necessary to return a product to Advanced Micro Computers for
service
or
repair,
contact
the
Field
Service
Department
at
the
previously listed telephone number.
A Return Material Authorization
number wi 11 be provi ded along wi th shi ppi ng i nstructi ons and other
important information that
will
help
A~1C
provide you with
fast,
efficient service.
When reshipment is due to the product being damaged
duri ng shi pment fy'omAMC, or when the product is out of warranty, a
purchase order is requ'i red for the AMC Fi el d Servi ce Department to
initiate the repair.
Prepare the product for shi pment by repackagi ng it in the ori gi na 1
factory packagi ng mater-j a 1, if ava i 1 ab 1 e.
When the ori gi na 1 packagi ng
is not available, wrap the product in a cushioning material (such as
Air Cap TH-240, manufactured by the Sealed Air Corporation, Hawthorne,
New Jersey) and enclose in a heavy-duty corrugated shipping carton.
Seal the shipping carton securely, mark it FRAGILE, and ship it to the
address specified !by the AMC Field Service Department.
Customers outs i de of
thE~
Uni ted States can contact an AMC Sales Offi ce
or Authori zed AMC Di stri butor for di rect ions on obta i ni ng servi ce or
repair assistance.
SERVICE DIAGR:AMS
Figure 5-1 is a component location diagram.
Schematic diagrams for the
Am96/4116A are provided in figures 5-2 through 5-13.
5-1
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