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6 Troubleshooting
Envelope/Tape Does Not Feed
Indicator Light
Power light off.
Power light flashing
with Check meter or
Check Mailpiece light
on.
Power light flashing
with no other indicator
light on.
Multiple Or Double Feeding
SV60975 Rev A
Cause
No power to
machine.
Ensure that the power
Power cord not
cords are plugged in
connected.
properly. See the figure
on page 5.
Press the Clear button and
A fault has
retry. If fault recurs, follow
occurred.
troubleshooting for "Check
Meter" and "Check
Mailpiece".
Set the top tension knob to
Tension not properly
its lower position. If still
set.
not feeding properly, set
the front tension knob
between the (+) sign and
the two o'clock position as
explained on page 17.
When returning to regular
mail thickness, reset knobs
to previous setting.
Troubleshooting
Solution
Check that power cord is
plugged into both the
machine and the outlet.
Disconnect power to the
mail machine and reconnect
it to the power. If the
problem persists, call
Customer Service at
1.800.522.0020
19
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