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Tyco iSTAR Ultra Installation And Configuration Manual

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iSTAR Ultra
I
C
G
NSTALLATION AND
ONFIGURATION
UIDE
REVISION D0
UM-280

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  Summary of Contents for Tyco iSTAR Ultra

  • Page 1 Ultra NSTALLATION AND ONFIGURATION UIDE REVISION D0 UM-280...
  • Page 2 All trademarks not owned by Tyco are the property of their respective owners, and are used with permission or allowed under applicable laws.
  • Page 3: Table Of Contents

    Ultra Wall Mount Dimensions ........
  • Page 4 Ultra Network Topology ........
  • Page 5 Jumper Settings ............6-6 iSTAR Ultra Installation and Configuration Guide...
  • Page 6 Lock Voltage - P2 ........... . . 7-3 iSTAR Ultra Installation and Configuration Guide...
  • Page 7 Ultra Controller Status Page ........
  • Page 8 Table of Contents viii iSTAR Ultra Installation and Configuration Guide...
  • Page 9 Preface This guide is designed for new and experienced security system users. The guide describes procedures for installing, configuring, using, and maintaining the iSTAR Ultra controller. The guide assumes that you are a certified C•CURE 9000 Technician and have already installed C•CURE 9000.
  • Page 10: Preface

    This manual contains the following information: Chapter/Appendix Title Description Chapter 1 Introducing the iSTAR Ultra Provides basic information about iSTAR Ultra, and includes an overview of iSTAR Ultra hardware and features. Chapter 2 Site Requirements Provides physical requirements for iSTAR Ultra configuration.
  • Page 11: Conventions

    Indicates a danger. A danger contains information that users must know to avoid death or serious injury. iSTAR Ultra Installation and Configuration Guide...
  • Page 12: Finding More Information

    These manuals are also available from the Software House Member Center website (http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx). Online Help You can access C•CURE Help by pressing F1 or clicking Help from the menu bar in the Administration and Monitoring Station applications. iSTAR Ultra Installation and Configuration Guide...
  • Page 13: Software House Customer Support Center

    Requires Enhanced SSA “7 x 24” Standby Telephone Support (emergency) provided to Certified Technicians. For all other customers, billable on time and materials basis. Minimum charges apply – See MSRP. For telephone support contact numbers for all regions, see www.swhouse.com/support/contact_technical_support.aspx. Phone iSTAR Ultra Installation and Configuration Guide xiii...
  • Page 14 Preface iSTAR Ultra Installation and Configuration Guide...
  • Page 15 Ultra hardware and firmware includes a general purpose board General Controller Module (GCM) and one or more special purpose Access Control Modules (ACM) modules. This guide assumes you are a certified dealer who has attended iSTAR Ultra training and that you are familiar with networking concepts and hardware installation.
  • Page 16: Overview

    Overview Overview The iSTAR Ultra can support up to 16 traditional hard-wired readers and clustering of up to sixteen controllers. The Ultra supports wireless lock sets up to 32 total (this includes traditional and wireless) locksets. The iSTAR Ultra controller consists of the following...
  • Page 17 * The AUX power and whichever reader power is used, are limited to a total of 1.5 Amp. The iSTAR Ultra also supports the IP-ACM Ethernet Door Module as an alternative choice for an ACM. The IP-ACM can be powered by either 12V supply or Power over Ethernet (PoE). It communicates to readers via wiegand interface or RS485 interface, and it communicates to the GCM via TCP/IP over Ethernet.
  • Page 18: Types Of Mounting

    Types of Mounting Types of Mounting The iSTAR Ultra and its components can be installed in a wall mount enclosure or in separate rack mount enclosures. Wall Mount Enclosure Figure 1-1 on page 1-4 shows a photograph of the iSTAR Ultra and its components in a wall mount enclosure.
  • Page 19: Rack Mount Enclosures

    Figure 1-3: GCM Rear Rack Mount Enclosure AC Fail / Low Batt RS-485 Ports Power 4 USB 2.0 2 Gbps NICs Figure 1-4 on page 1-5 shows the ACM in rack mount enclosure. Figure 1-4: ACM Rack Mount Enclosure iSTAR Ultra Installation and Configuration Guide 1–5...
  • Page 20: Istar Ultra Photograph

    Ultra Photograph Figure 1-5 on page 1-6 shows a photograph of the iSTAR Ultra enclosure. The bright power LED will shine through the Power decal when the door is closed. The bright LED will extinguish when the door is opened.
  • Page 21: Main Features

    There are eight basic sections, on each ACM, that support the total of eight Readers. Each section has: One Reader port (either)  • One RM / RS-485 Reader port* • One Wiegand signaling port* iSTAR Ultra Installation and Configuration Guide 1–7...
  • Page 22: Aperio Hubs And Readers (Per Gcm Rs-485 Comm Port)

    16 Aperio Wireless Readers reporting to the Hubs  In other words, there can be up to 30 Hubs and/or 32 Wireless Readers per iSTAR Ultra. There can be any combination of Hubs and Wireless Readers that do not exceed these limits.
  • Page 23: I/O (Per Gcm)

     Can cluster with other iSTAR Ultras either encrypted or non-encrypted.  Can cluster with iSTAR Edges, eXs, Pros, iSTAR Ultra SEs (Ultra Mode) and other iSTAR  Ultras, when encrypted. Fire Alarm Interlock. When the F input is true, FAI activates relays that are enabled for FAI by individual enable switches.
  • Page 24: Housing

    Switch for FAI Enable.  Switch for FAI Latch Enable.  Switch for AES Encryption.  Jumpers for relay wet/dry control.  Switch for Backup/Restore.  Housing Rack mount Enclosures  Wall mount Enclosure  1–10 iSTAR Ultra Installation and Configuration Guide...
  • Page 25: Product Comparison

    Product Comparison Product Comparison Table 1-1 compares the iSTAR Ultra with other iSTAR controllers. Table 1-1: Product Comparison Table (i2, i3, i4, i5 are firmware suffixes) iSTAR Ultra iSTAR Ultra iSTAR iSTAR Ultra (Ultra Mode) (Pro Mode) iSTAR Edge iSTAR eX...
  • Page 26 8, 16 with second ACM second ACM second ACM RM rdrs. second ACM second ACM 4 Reader - 4 RM rdrs. Total Aperio 30 Hubs 30 Hubs Hubs/Readers 32 Readers 32 Readers allowed (Future) 1–12 iSTAR Ultra Installation and Configuration Guide...
  • Page 27 16 Total 16 Total 16 Total 16 Total (Ultra, SE (Ultra, SE (Ultra, SE (Ultra, SE (Encrypted) Ultra Mode, Ultra Mode, Ultra Mode, Ultra Mode, Edge, eX) Edge, eX) Edge, eX) Edge, eX) iSTAR Ultra Installation and Configuration Guide 1–13...
  • Page 28 Pro, Classic) Diagnostic The iSTAR Ultra can be clustered with other encrypted iSTAR’s (Ultra, Ultra SE Ultra Mode, eX, and Edge) using AES 256. Or, clustered with non-encrypted iSTAR’s (Ultra, Ultra SE Pro Mode, Pro, Classic). iSTAR Ultra supports up to 32 wireless readers and up to 16 RM/Wiegand readers. The RM/Wiegand readers can only exist to the extent that the wireless readers are less than 32.
  • Page 29 Site Requirements This chapter provides information about site planning for iSTAR Ultra hardware. In This Chapter: Pre-Installation Planning and Requirements ....................2-2  Installation................................. 2-5  Power ................................2-11  Reader Power Requirements ........................2-17  iSTAR Ultra Installation and Configuration Guide...
  • Page 30: Pre-Installation Planning And Requirements

    Software House recommends anchoring systems capable of sustaining a 75 lb. load (without cables). Types of Mounting The iSTAR Ultra and its components can be installed in a wall mount enclosure or in a separate rack mount enclosure. Requirements Site Requirements Ensure that the site is ready: The iSTAR Ultra installation must be performed by a certified installer.
  • Page 31: Istar Ultra Wall Mount Dimensions

    Directly below the upper mount holes. Mounting Holes Wall Mount Hardware Table 2-2 on page 2-3 lists the hardware recommended for wall mounting the iSTAR Ultra. The hardware listed in Table 2-2 is not included with the iSTAR Ultra. You must consult a Structural Engineer when mounting to meet local Seismic requirements.
  • Page 32: Environmental Requirements

    Anchor Lag Shield Lag screws 1/4 x 1 inch Anchor Environmental Requirements Table 2-3 on page 2-4 lists the iSTAR Ultra environmental requirements. Table 2-3: Environmental Requirements Status Range Operation 32° F (0° C) to 122° F (50° C) Storage 4°...
  • Page 33: Installation

    Installation This section assumes that the site meets the requirements. The iSTAR Ultra does not include mounting hardware. The mounting hardware depends on the site, and must be approved by a structural engineer or other certified professional. See Table 2-2 on page 2-3 for more detail.
  • Page 34 See Figure 2-1 on page 2-6 for the location of the keyhole slots, screws, and NOTE knockouts. Figure 2-1: iSTAR Ultra Controller with Door Removed (Two ACMs Mounted) General Controller Keyhole Module (GCM) Mounting Assorted Knockouts...
  • Page 35: Rack Mount Installation

    NOTE Rack Mount Considerations Be aware of the following considerations when mounting the iSTAR Ultra as a Rack Mount. Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient.
  • Page 36: Ip-Acm Installation

    “whole unit off the wall” anti-tamper feature to be operational. 3. Fit and connect all customer cables. Refer to Table 7-2 for more information about the power and wiring requirements of the IP-ACM. 2–8 iSTAR Ultra Installation and Configuration Guide...
  • Page 37: Metal Enclosure

    3. Fit and connect all customer cables. See Table 7-2 for more information regarding power and wiring requirements. 4. Close and secure the metal enclosure cover. iSTAR Ultra Installation and Configuration Guide 2–9...
  • Page 38: Grounding Requirements

    Grounding requirements are as follows: Grounding needs to follow NEC Codes or the applicable Local codes.  Ensure that the iSTAR Ultra controller is properly connected to an earth ground at any of  the ground studs. Ensure that the shield wires are grounded at one end of the cable to the nearest earth/ ...
  • Page 39: Power

    Power Power This section provides the power requirements for the iSTAR Ultra and its components. Electrical Electrical ratings are dependent upon the configuration. Power Input  12 Vdc , 1.5 - 4.5A maximum. Power Output  RS485: 12 Vdc nominal (11.14 Vdc as measured), 1.5A maximum.
  • Page 40 Power • Dry Relay: 0 to 30 Vdc , 5A max. NO, 3A max. NC 2–12 iSTAR Ultra Installation and Configuration Guide...
  • Page 41: Additional Power Requirements

    Circuit Breakers need to be sized so that its normal sourced current does not exceed 80% of  the circuit breaker rating. FOR BURGLAR ALARM INSTALLATIONS: The iSTAR Ultra is not provided with backup power. An external  power supply must be provided with the following characteristics: UL 603 or UL 294 Listed ...
  • Page 42: Wiring Requirements

    The input terminals on the iSTAR Ultra accept conductor size up to  AWG). Table 2-6 on page 2-14 lists the general wiring requirements for the iSTAR Ultra and its components. Table 2-6: Equipment Wiring Specifications Belden # Max. Wire...
  • Page 43: Heat Dissipation

    - Using 18 AWG, distance = 1500 ft. (.0065 ft.) The Tamper, Low Battery, and AC power fail inputs must be enabled NOTE  and connected to the iSTAR Ultra to report for compliance with UL requirements. For UL listed products, burglar alarm inputs must be supervised. ...
  • Page 44: Grounding Requirements

    Power Grounding Requirements Grounding requirements are as follows: Ensure that the iSTAR Ultra controller is properly connected to an earth ground at any of  the ground studs. Ensure that the shield wires are grounded at one end of the cable to the nearest earth/ ...
  • Page 45: Reader Power Requirements

    100 to 200 mA max Table 2-8, indicates readers that have not been evaluated for use with the iSTAR Ultra. All other readers in Table 2-8 are UL Listed compatible readers that can be used with the iSTAR Ultra. Third Party Readers Table 2-9 shows power requirements for third party readers.
  • Page 46 HID ProxPro 100 mA HID MaxiProx 200 mA HID iCLASS 100 mA to 200 mA The readers in Table 2-9 have not been evaluated by UL for use with the NOTE iSTAR Ultra. 2–18 iSTAR Ultra Installation and Configuration Guide...
  • Page 47 Ultra Network Topology This chapter provides an overview of iSTAR Ultra topology and configuration options. iSTAR Ultra configurations vary according to site requirements. You must understand iSTAR Ultra topology and customer requirements to ensure the correct layout, connections, and configuration of iSTAR Ultra components.
  • Page 48: Chapter 3 Istar Ultra Network Topology

    TCP/IP. LAN and WAN Configurations The TCP/IP protocol transfers data across a number of networks. Because iSTAR Ultra controllers use the TCP/IP protocol for network communications, they can communicate with each other within a LAN or across a WAN, as shown in Figure 3-1.
  • Page 49: Local Address Management

    Ultra with locked IP addresses. Locked IP addresses retain the iSTAR Ultra address that is specified locally or by a local Dynamic Host Configuration Protocol (DHCP) server. When IP addresses are locked, iSTAR Ultra communicates across gateways using only the IP address that you configure: translated addresses are not accepted.
  • Page 50: Ip Management Tools

    Gateway (local) Member Branch Office Corporate Office IP Management Tools iSTAR Ultra controllers can be configured to accept IP addresses and device names from one of the following: Local DHCP  Windows Internet Naming Service (WINS)  Domain Name System (DNS) servers ...
  • Page 51: Cluster Configuration

    Ultra (If not running Encrypted mode set by S1-1=false)  iSTAR Ultra SE (Pro Mode) (If not running Encrypted mode set by S1-1 = False)  iSTAR Ultra SE (Ultra Mode) (If not running Encrypted mode set by S1-1 = False) ...
  • Page 52 Figure 3-3: Cluster Member Communications Cluster Member A to Host Cluster Member A to Member B Host Host Network Ethernet Cluster Member B Master Cluster Member B Cluster Member A Master Cluster Member A 3–6 iSTAR Ultra Installation and Configuration Guide...
  • Page 53: Master Configurations

    Master Configurations Master Configurations To ensure continuous connection, the iSTAR Ultra cluster can communicate with C•CURE using a primary and optional communication secondary path, configured on a single master controller. Figure 3-4 shows primary and secondary communications using a single master.
  • Page 54: Communication Paths

    Figure 3-5 shows the primary path for cluster member A. In this case, the master/host connection type is network. Figure 3-5: The Primary Path Host Network Switch Ethernet Master Cluster Cluster Member Member 3–8 iSTAR Ultra Installation and Configuration Guide...
  • Page 55: Secondary Communications Path

    3-9 shows an example of a secondary path on a single master configuration using two network connections. Figure 3-6: The Secondary Path Single Master Configuration Host Network Primary Secondary Ultra Master Member Member iSTAR Ultra Installation and Configuration Guide 3–9...
  • Page 56: Maintaining Cluster Communication

    If the secondary path is an alternate network connection between the master and host, the master uses the alternate network to communicate with the host. Figure 3-7: Communication Failure with Single Master Configuration Host Network Failure Ultra Master Member Member 3–10 iSTAR Ultra Installation and Configuration Guide...
  • Page 57: Adding Controllers To The Cluster

    A cluster communicates with other clusters and with apC panels via the C•CURE host.  A cluster can communicate with the C•CURE server across a WAN. You can configure  clusters that are spread across WAN topologies. iSTAR Ultra Installation and Configuration Guide 3–11...
  • Page 58: Configuring Communication Paths

    Configuring a secondary communications path involves: Specifying the same controller responsible for secondary communications with the  C•CURE host via another NIC when a communications failure occurs on the primary path. Specifying the connection type.  3–12 iSTAR Ultra Installation and Configuration Guide...
  • Page 59 Ultra Power, Batteries, and Backup This chapter describes the iSTAR Ultra power, batteries, and system backups. It also discusses the iSTAR Ultra's other interactions with the power system. In This Chapter: Power Requirements............................4-2  Maximum Power.............................. 4-3 ...
  • Page 60: Power Requirements

    Power Requirements Power Requirements Power This section provides the power requirements for the iSTAR Ultra and its components. Electrical Electrical ratings are dependent upon the configuration. Power Input (12 Vdc ± 20%)  12 Vdc , 1.5 - 5.0A max.
  • Page 61: Maximum Power

    Power Requirements • Dry Relay: 0 to 30 Vdc , 5A max. NO, 3A max. NC Maximum Power The ISTAR Ultra system power ratings are listed in Table 4-1 through Table 4-3. Table 4-1: iSTAR Ultra GCM Rack System Ratings...
  • Page 62: Additional Power Requirements

    Power Requirements Table 4-3: iSTAR Ultra Wall Mount Ratings, continued Local External Voltage Current Circuit Breaker (Vdc) Rating (A) System Description 9.49 (1) GCM with (2) RS-485 Loads & (1) ACM with (3) Wiegand/RS485/Aux load 10.49 (1) GCM with (2) RS-485 Loads & (1) ACM with (4) Wiegand/RS485/Aux load 15.49...
  • Page 63: Heat Dissipation

    Circuit Breakers need to be sized so that its normal sourced current does not exceed 80% of  the circuit breaker rating. FOR BURGLAR ALARM INSTALLATIONS: The iSTAR Ultra is not provided with backup power. An external  power supply must be provided with the following characteristics: • UL 603 or UL 294 Listed •...
  • Page 64  Transport components in static-shielded containers.  Note: The outside of the ESD bags are not ESD protective. Verify that all components, materials, and the installer are referenced to a  common ground. 4–6 iSTAR Ultra Installation and Configuration Guide...
  • Page 65: Other Interactions With The Power System

    From the iSTAR Ultra's point of view, however, this is incidental. It does not affect how iSTAR Ultra treats power loss. iSTAR Ultra still watches for input voltage to move outside of the normal operating voltage range, and at that time will perform a full state and configuration backup.
  • Page 66 Other Interactions with the Power System 4–8 iSTAR Ultra Installation and Configuration Guide...
  • Page 67 SW2 - Hard Processor Reset ........................... 5-4  SW3 Rotary Switch............................5-4  S1-1 (Encryption).............................. 5-5  Visual Indicators............................... 5-8  Power - DS1 and DS2............................5-8  LCD ..................................5-8  LEDs ................................... 5-9  iSTAR Ultra Installation and Configuration Guide 5–1...
  • Page 68: Chapter 5 General Control Module (Gcm)

    General Control Module General Control Module 5–2 iSTAR Ultra Installation and Configuration Guide...
  • Page 69: Network Connections

    The SW7 push button saves all data in non-volatile memory and then reboots the unit. It may take several minutes for the formatting and saving of the data.The iSTAR Ultra is fully capable of operating without contact with the Host after the reboot.
  • Page 70: Sw2 - Hard Processor Reset

    SW3 Rotary Switch SW3 is an onboard 16-position rotary switch. Most of the positions are used to control LCD diagnostics. Table 5-1 on page 5-4 provides descriptions of the iSTAR Ultra rotary switch functions. Table 5-1: iSTAR Ultra Rotary Switch Functions Position...
  • Page 71: S1-1 (Encryption)

    S1-2- CPNI When this switch is set to ON, the iSTAR Ultra runs in CPNI (Customer Proprietary Network Information) mode and all database and transactions are stored in RAM. The database and transactions are not backed up on the SD.
  • Page 72: Ac Fail Input

    GCM. Remove the two configurations in C•CURE 9000 for the ACMs. Alternatively, short the two pins on the unused ACM Tamper Inputs, since it is an NC connection. Figure 5-2: Tamper -J1 5–6 iSTAR Ultra Installation and Configuration Guide...
  • Page 73: Gcm Power - J4

    Certificate Authority using a thumb flash drive. USB Micro A-B - J7 Not currently used. Future option. RS-232 Diagnostic Port (P4) Software House Tech Support and Engineering use for troubleshooting. COMM Board Connector - J15 Not supported. Future option. iSTAR Ultra Installation and Configuration Guide 5–7...
  • Page 74: J14 Sd Card

    Diagnostics are controlled by the rotary switch, SW3. See “SW3 Rotary Switch” on  page 5-4. Contrast controlled by potentiometer, RV1.  The backlight is on when door is open, off when door is closed.  5–8 iSTAR Ultra Installation and Configuration Guide...
  • Page 75: Leds

    FIPS self test.  Master Connected or Host Connected  IP address of Host or Master  Name of the iSTAR Ultra and MAC address of the NIC  IP address of iSTAR Ultra  Voltage  Member or Master with Date and Time ...
  • Page 76 Ethernet Activity LEDs built in to J5 and J6 RS-485-1 Tx Port 1 Transmit Data RS-485-1 Rx Port 1 Receive Data RS-485-2 Tx Port 2 Transmit Data RS-485-2 Rx Port 2 Receive Data 5–10 iSTAR Ultra Installation and Configuration Guide...
  • Page 77 LOCK 2 Power - J3 ............................6-8  Wiegand Connections............................6-9  Inputs ................................6-17  FAI Connections ............................. 6-23  Voltage Requirements and Distance ......................6-27  Readers and Accessory Boards ........................6-30  iSTAR Ultra Installation and Configuration Guide 6–1...
  • Page 78: Access Control Module

    Access Control Module Access Control Module The ACM provides Readers, Inputs and Outputs used in access control. An iSTAR Ultra contains either one or two ACMs. Figure 6-1 on page 6-3, Figure 6-2 on page 6-4, and Figure 6-3 on page 6-5 show ACM components, switches, and LEDs.
  • Page 79 6-4 indicates all of the components of sections 1 and 8. This pair is typical of the other 3 pairs. It also shows the Power IN ports and the FAI inputs and controls. iSTAR Ultra Installation and Configuration Guide 6–3...
  • Page 80 Figure 6-3. Figure 6-3 on page 6-5 shows the other end of the ACM and locates the USB connector, ACM Reset, and some of the LED locations. Sections 4 and 5 are shown. 6–4 iSTAR Ultra Installation and Configuration Guide...
  • Page 81: Switches And Jumpers

    The address switch is used to identify the ACM boards connected to the GCM. Each ACM address switch must be set differently before you configure the board. SW32-1 = OFF ACM is unit 0 (zero)  SW32-1 = ON ACM is unit 1  iSTAR Ultra Installation and Configuration Guide 6–5...
  • Page 82: Rs - 485 Terminators

    When Dry, the integrator must supply the external power that the relay switches. When  set to Dry, use the C, NO, and NC connections. When Wet, the iSTAR Ultra sources the power from LOCK Power 1 or lock Power 2. When  set to Wet, use the GND, NO, and NC connections.
  • Page 83: Activate On Fai

    The input power is also the voltage supplied on the reader power lines. When connecting power to J2, J3, or J4, observe polarity as indicated in Figure 6-5 on page 6-8. The plus (+) sign is located on the bottom pin. iSTAR Ultra Installation and Configuration Guide 6–7...
  • Page 84: Lock 1 Power - J2

    FAI and Key - J84 The FAI signal is NC and the Key signal is NO. Wire the supervised resistors as shown in Figure 6-6 on page 6-8. Figure 6-6: FAI Signal NC and Key Signal NO 6–8 iSTAR Ultra Installation and Configuration Guide...
  • Page 85: Wiegand Connections

    Power +12 Vdc GND - PWR Return Data 0 - Wiegand Input Data 1 - Wiegand Input Red LED - active low Yellow LED - active low Green LED -active low Beeper - active low iSTAR Ultra Installation and Configuration Guide 6–9...
  • Page 86: Wiegand Port Rating

    The reader number is determined by a hexadecimal switch on the RM, not by the Port into which the reader is plugged. OSDP Readers OSDP is supported in C•CURE 9000 v2.50 and higher. Support in v2.50 includes point-to- point configuration only (daisy chain is not allowed). 6–10 iSTAR Ultra Installation and Configuration Guide...
  • Page 87: Aux Outputs

    Figure 6-8 on page 6-11 for AUX wiring. Figure 6-8: AUX Wiring Wire the switch contacts of the PIR to one of the iSTAR Ultra inputs, using the proper resistor supervision. INPUTS J13, J40, J42, J17, J44, J72, J68, J69 There are 24 onboard inputs, in sets of three, available on the ACM.The Input supervision...
  • Page 88: Relay Outputs

    • Can be Wet or Dry (Wet powered by either LOCK 1 or 2) • Cannot be used by FAI • Dry Rating 1 Amp @ 30 Vdc or 30 Vac • Wet Rating 0.75 Amps @ 30 Vdc 6–12 iSTAR Ultra Installation and Configuration Guide...
  • Page 89: Dry Relay Wiring

    Wet Relay Wiring Figure 6-12 on page 6-14 shows Wet wiring for a normal NO Latch. The iSTAR Ultra will supply 0 to 30 Vdc, depending on the input supply. Current is limited to 0.75 A. Notice that the GND is used for common, not the C pin. Notice that the jumper is in the Wet position.
  • Page 90: Wet Wiring For A Magnetic Lock

    Main Power - Reader Power - J4 12 Vdc DS52 Main Power - LOCK 1 - J2 12 or 24 Vdc DS54 Main Power - LOCK 2 - J3 12 or 24 Vdc 6–14 iSTAR Ultra Installation and Configuration Guide...
  • Page 91 6-16 summarizes the upper and lower sets of the Wiegand port LEDs for power, Rx, and Tx. Table 6-5: Wiegand Port LEDs (Upper Set) DS50 DS20 DS25 DS27 DS51 DS22 DS23 DS28 Power DS19 DS17 DS53 DS12 iSTAR Ultra Installation and Configuration Guide 6–15...
  • Page 92 6-16 summarizes the RS-485 LEDs for Power, Tx, and Rx. Table 6-7: ACM RS-485 LED Functions RS-485 Connector LED - Tx LED - Rx DS28 DS27 DS23 DS25 DS22 DS20 J101 DS51 DS50 DS44 DS43 DS41 DS42 DS26 DS24 J100 DS46 DS45 6–16 iSTAR Ultra Installation and Configuration Guide...
  • Page 93: Inputs

    NOTE: This is the default setting for the C•CURE 9000. 1K Single Series NC Series Resister Normal = 1K  Alert = open (∞ Ω)  1K Single Parallel NO Parallel Resistor Normal = 1K  Alert = short (0 Ω)  iSTAR Ultra Installation and Configuration Guide 6–17...
  • Page 94  200/10K Double NC Serial and Parallel Resistors (Infographics) Normal = 196  Alert = 10K  200/10K Double NO Parallel and Serial Resistors (Infographics) Normal = 10K  Alert = 196  6–18 iSTAR Ultra Installation and Configuration Guide...
  • Page 95: No/Nc Dual Eol 1K

    Alert. Notice that the wiring is    different for NO and NC. Figure 6-15: NO / NC Dual EOL 1K For UL Listed products, burglar alarms must be supervised. iSTAR Ultra Installation and Configuration Guide 6–19...
  • Page 96: No/Nc Dual Eol 5K, 10K

    For 10K resistors - 10K = Normal. NO Alert = 5K, NC Alert = 20K  Notice that the wiring is different for NO and NC. Figure 6-16: NO / NC Dual EOL 5K, 10K For UL Listed products, burglar alarms must be supervised. 6–20 iSTAR Ultra Installation and Configuration Guide...
  • Page 97: Double Eol 1K, 5K, 10K

    Figure 6-17: Dual EOL 1K, 5K, 10K For UL Listed products, burglar alarms must be supervised. Single EOL 5K, 10K Figure 6-18: Single EOL 5K, 10K For UL Listed products, burglar alarms must be supervised. iSTAR Ultra Installation and Configuration Guide 6–21...
  • Page 98: Non-Supervised

    Inputs Non-Supervised Figure 6-19: Non-Supervised For UL Listed products, burglar alarms must be supervised. 6–22 iSTAR Ultra Installation and Configuration Guide...
  • Page 99: Fai Connections

    The normally closed F input goes false by closing.  The Relay Drive goes false and deactivates all relays that have their FAI enable switches  on (SW2, SW4, SW22, SW19, SW18, SW6, SW26, SW23). iSTAR Ultra Installation and Configuration Guide 6–23...
  • Page 100: Fai With Latch Followed By Key Unlatch

    4. Sometime later, probably after investigation, K closes and deactivates the relays. This input is named K because this input is usually a Key operated switch. 5. When K opens again, everything is back to normal. 6–24 iSTAR Ultra Installation and Configuration Guide...
  • Page 101: F And K Input Supervision

    The wiring is shown in Figure 6-22 on page 6-25. Be sure that the resistors are as close as possible to the F and K switches for the most security. Figure 6-22: K and F Supervision iSTAR Ultra Installation and Configuration Guide 6–25...
  • Page 102: State Of F, K, And Relay Drive

    These event triggers can activate alarms, send emails, run a Roll Call Report, etc. If F or K have a supervision error (short, open, or line fault), that will be reported in the normal way. Figure 6-23: FAI Inputs (C•CURE 9000) 6–26 iSTAR Ultra Installation and Configuration Guide...
  • Page 103: Other Ultra Data From Status Tab

     An RM-4E board requires at least 11 volts  The iSTAR Ultra supplies 12 volts at its reader connectors; however, the amount of voltage that reaches the reader is affected by the following: Number of devices on the bus ...
  • Page 104 Tolerance if sourced by an external power supply.  To determine the maximum distance of a reader from an iSTAR Ultra, calculate the voltage that reaches each reader. If the voltage is insufficient, you can shorten the wire length, use a heavier wire, or add UL294 power-limited power supply.
  • Page 105  The Tamper, Low Battery, and AC power fail inputs must be enabled and  connected to the iSTAR Ultra to report for compliance with UL requirements. For UL listed products, burglar alarm inputs must be supervised.  UL Listed panic hardware shall be used to allow emergency exit from a ...
  • Page 106: Readers And Accessory Boards

    • RM2 series (SWH) • RM3 series (SWH) • RM2L series (SWH) • RM2L-4000 (SWH) • RM2L-NH (SWH) Accessory boards:  • I/8 • R/8 • I/8-CSI • RM-4 • RM-4E • RM-DCM-2 6–30 iSTAR Ultra Installation and Configuration Guide...
  • Page 107 Switches and Jumpers ............................. 7-2  Ports and Connectors............................7-3  Wiegand Connections............................7-4  Inputs ................................. 7-4  Power and Wiring ............................7-5  Initial Configuration ............................7-6  Readers and Accessory Boards ........................7-7  iSTAR Ultra Installation and Configuration Guide 7–1...
  • Page 108: Overview

    SD Connector Reader_1 Power Enabled RS485 Termination Switches Switches and Jumpers IP-ACM Reset - SW3 DIP Switch - SW1 SW1-2, SW1-3, and SW1-4 are not used and must be in the OFF position. 7–2 iSTAR Ultra Installation and Configuration Guide...
  • Page 109: Rotary Switch - Sw2

    Select pin 2 and 3 for wet select. Output 2 - P9 Select pin 1 and 2 for dry select. Select pin 2 and 3 for wet select. RS-485 Readers - P5, P6 Table 7-1: RS-485 Pin Signals Signal +12V iSTAR Ultra Installation and Configuration Guide 7–3...
  • Page 110: Wiegand Connections

    Normal: 1K for Normally Open, 1K for Normally Closed  Alert: 500 ohms for Normally Open, and 2K for Normally Closed  Open: >30K  Line Fault: Any unexpected value usually due to wrong value or fault resistors  7–4 iSTAR Ultra Installation and Configuration Guide...
  • Page 111: Power And Wiring

    Check wire lengths to verify that voltage drops are acceptable. Calculations are based on a single RM-4 reader with key- pad and LCD (250mA). Using 22AWG, distance = 600ft. (.0165 ohms/ft.). Using 18AWG, distance = 1500ft. (.0065 ohms/ ft.). iSTAR Ultra Installation and Configuration Guide 7–5...
  • Page 112: Initial Configuration

    4. Connect the IP-ACM board to the Ethernet port directly on a DHCP network and run the iSTAR Configuration Utility (ICU), 6.4.0 or later, on the same subnet using an Ethernet cable. 5. Ensure you have previously configured the iSTAR Ultra controller in order to obtain the iSTAR IP address for the IP-ACM configuration.
  • Page 113: Readers And Accessory Boards

    • RM2 series (SWH) • RM3 series (SWH) • RM2L series (SWH), RM2L-PI, RM2L-4000, RM2L-NH Accessory modules:  • One I/8, I/8-CSI per port • One R/8 per port • RM-4, RM-4E, RM-DCM-2 iSTAR Ultra Installation and Configuration Guide 7–7...
  • Page 114 Overview 7–8 iSTAR Ultra Installation and Configuration Guide...
  • Page 115 Utility (ICU) and the C•CURE Administration application. It does not provide the configuration procedures. In This Chapter: Overview ................................8-2  iSTAR Ultra Limitations..........................8-2  ICU ..................................8-2  C•CURE ................................8-3  LAN Configurations ............................8-3  WAN Configurations............................8-4  iSTAR Ultra Installation and Configuration Guide 8–1...
  • Page 116: Chapter 8 Istar Configuration

    1. On a DHCP-enabled network, use ETH1 of the iSTAR Ultra default setting to connect. The ICU and HOST can then be used to configure the iSTAR Ultra. It is also an option to set ETH1 to a static IP address. Software House recommends using DHCP if possible.
  • Page 117: Troubleshooting Tools

    A backup is made every time the host downloads a fresh database to the controller, and also when the soft reset button is pressed in the iSTAR Ultra GCM. You can also schedule backups. Software House recommends to trigger an additional database backup whenever the low battery or AC Fail input is activated on the GCM.
  • Page 118: Wan Configurations

    The ICU only sees iSTARs in the local subnet, by default, because ICU NOTE  uses a broadcast to awaken iSTARs. An iSTAR in the WAN can be seen if the IP address is supplied to ICU.  8–4 iSTAR Ultra Installation and Configuration Guide...
  • Page 119 Ultra firmware. In This Chapter: Web Page Diagnostics ............................. 9-2  Displaying Diagnostic Information ....................... 9-2  iSTAR Ultra Controller Status Page ......................9-3  Cluster Information Page ..........................9-5  IP-ACM Page ..............................9-5  Database Page ..............................9-8 ...
  • Page 120: Chapter 9 Web

    Use the following procedure to start the Diagnostic Utility and connect to a controller. To Start the Diagnostic Utility 1. In an Internet Explorer browser window, enter the IP Address of the iSTAR Ultra controller (for example, http://121.21.121.12) in the browser Address window and press Enter or click Go.
  • Page 121: Istar Ultra Controller Status Page

    The first screen of the web page diagnostics is a screen that displays status information for the selected controller. Figure 9-1 shows a portion of an iSTAR Ultra master controller status page. The information that is displayed for a member controller is slightly different. Figure 9-1: iSTAR Controller Status Page Status information varies and depends on the controller type and firmware version.
  • Page 122 The IP address assigned to the iSTAR Ultra Ethernet port number 1. Ethernet #1 MAC The MAC Address assigned to the iSTAR Ultra Ethernet port number 1. The last six Address nibbles of the Media Access Control (MAC) address of the controller. The first six nibbles of the MAC address are the vendor portion, and are always 0050F9.
  • Page 123: Cluster Information Page

    The IP-ACM Configured page displays all IP-ACMs configured on the C•CURE 9000 system. The IP-ACMs configured on the iSTAR Ultra panel display the MAC Address and the IP Address. The IP-ACMs not configured on the iSTAR Ultra panel only display the MAC Address.
  • Page 124 If the Diagnostic Web Page Password is changed in the C•CURE 9000 System Variables iSTAR Driver settings, that password will also apply to all IP-ACMs in the network. The IP-ACM Configuration/Status Web Page appears. Refer to Table 9-2 on page 7 for field descriptions. 9–6 iSTAR Ultra Installation and Configuration Guide...
  • Page 125 Click to apply the changes. NOTE: If you changed the IP address, the IP address may change after you click Reboot. Status (Read-Only) Includes the above configuration information in addition to the following: iSTAR Ultra Installation and Configuration Guide 9–7...
  • Page 126: Database Page

    The Object Store Databases page displays the status of the database objects in the cluster. Information about memory displays in the top row. The information on this screen indicates what is configured on a particular iSTAR Ultra. This information can vary from unit to unit. Figure 9-6: Object Sore Databases Page...
  • Page 127: Network Status Page

    ConnectionPath – Displays all connection path information for the current controller.  Network Status Page The Network Status page displays Network Statistic information about iSTAR networks, addresses, data transmissions, protocols, and routing. Figure 9-7 shows a portion of the Network Statistics page. iSTAR Ultra Installation and Configuration Guide 9–9...
  • Page 128: Reader & I/O Diagnostics Page

    The Reader & I/O Diagnostic page displays information about devices, such as readers, that communicate with iSTAR Edge, shown in Figure 9-8. This screen also displays diagnostic output for iSTAR readers and cards. 9–10 iSTAR Ultra Installation and Configuration Guide...
  • Page 129: Sid Diagnostics Levels Page

    The SID Diagnostic Levels (Controller Diagnostics) selection displays the Diagnostic Level Control page, shown in Figure 9-9. From this page, you can choose the reports to display or log for the selected controller’s subsystem. iSTAR Ultra Installation and Configuration Guide 9–11...
  • Page 130 Web Page Diagnostics Figure 9-9: Diagnostic Level Control Screen Each subsystem (General Controller I/O, Comm Server, etc.) has several report categories. To display or log any or all of these, click the appropriate check boxes. 9–12 iSTAR Ultra Installation and Configuration Guide...
  • Page 131: Maintenance

    Maintenance The iSTAR Ultra includes an LCD message display. For normal operations, configure the LCD to display status messages. For troubleshooting operations, configure the LCD to display diagnostic messages about readers, card data, inputs, outputs, network ports and devices. In This Chapter: Setting the LCD Message Display .......................
  • Page 132: Setting The Lcd Message Display

    Setting the LCD Message Display Setting the LCD Message Display The iSTAR Ultra includes an LCD display for status and diagnostic messages. SW3 is an onboard 16-position rotary switch. Most of the positions are used to control LCD diagnostics. Figure 10-1 shows the location of the rotary switch SW3.
  • Page 133 Setting the LCD Message Display Table 10-1: iSTAR Ultra Rotary Switch Functions, continued Position Description Hardware Test (Onboard Ethernet 1 and 2, USB ports). NOTES: Ethernet tests require a good IP (Static or DHCP, and a good network link) and at least ...
  • Page 134: Displaying Status Messages

    ICU configuration. Table 10-2: LCD Status Display Messages Rotary Display General Display General Messages Switch Messages (Read only) (Read/Write/Update) ICU Block On ICU Block Off Set SW3 to: 10–4 iSTAR Ultra Installation and Configuration Guide...
  • Page 135: Diagnostic Tests

    Use caution when activating outputs in a live system. For example, if the output opens the shipping door, the shipping door will open when you test it. Diagnostic tests add overhead to iSTAR Ultra processing, and may NOTE  degrade system performance. When the diagnostic tests are complete, deactivate the test by resetting SW3 to display status information.
  • Page 136: Card Reader Diagnostics

    Diagnostic Tests Card Reader Diagnostics You can display the most recent card data processed by any reader on iSTAR Ultra in either fast mode or slow mode. Fast mode – In this mode, the most recent card swipe data displays on the LED for ...
  • Page 137: Ethernet Port Test

    1. Set switch SW3 to the position shown in Table 10-7 on page 10-7. Table 10-7: Ethernet Test Switch Settings Switch Position Function SW3 set to 8 Tests the Ethernet Port 2. Observe the LCD display for test results. iSTAR Ultra Installation and Configuration Guide 10–7...
  • Page 138: Gcm Battery Replacement

    4. To replace, slide the battery in from the left, under the black tab and under the metal spring C. Caution - Do not bend or break the metal spring C. The spring is important to the operation of the battery. Figure 10-2: GCM Lithium Battery Replacement 10–8 iSTAR Ultra Installation and Configuration Guide...