Check Terminal Components - Allen-Bradley PanelView Plus 6 User Manual

Chapter 8 Troubleshooting

Check Terminal Components

Table 81 - Resolve Anomalies with Touch Screen
Symptom
The display does not have a touch screen.
The touch screen is not operating correctly.
Touch input and dragging is inaccurate. The touch screen is
present and working but requires calibration.
The screen cursor is not visible.
The touch screen does not accept touch input.
Table 82 - Resolve Anomalies with Display
Symptom
The display is dim or unreadable.
The backlight is turning off or dimming the display
unexpectedly.
A start-up error appears during startup.
Table 83 - Resolve Anomalies with Mouse
Symptom
The mouse is not operating correctly.
The screen cursor is not be visible or the mouse settings need
adjusting.
The mouse is a USB composite device (keyboard + mouse).
The USB mouse does not work.
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This section provides tips on how to isolate anomalies with the display, touch
screen, keypad, attached keyboard, or mouse. If you are unable to resolve the
anomaly, replace the touch screen display module (700-1500) or the terminal
(400-600).
Recommended Action
Check the catalog number of the unit. Verify that your display is a touch screen by looking at the label on the
terminal.
Calibrate the touch screen:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Input Devices>Touch
Screen>Calibration.
• From the control panel on the terminal desktop, open the Touch dialog box and click the Calibration tab.
The calibration requires five screen touches. When the touches do not converge to a satisfactory calibration, you are
asked repeatedly for additional screen touches. The process continues until a valid calibration is performed.
A touch screen that does not calibrate is not present or is not functioning properly. Replace the touch screen display
module (700-1500) or the terminal (400-600).
Verify that the cursor is enabled:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Cursor.
• From the control panel on the terminal desktop, open Display and click the Advanced tab.
Attach a USB mouse to check whether the anomaly is with the touch screen or the application:
• If the mouse works, but the touch screen does not, then the touch driver or touch screen is not functioning.
• If both the mouse and the touch screen are not working, then it is an application issue.
Recommended Action
Check the brightness setting:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Display Intensity.
• From the control panel on the terminal desktop, open Display and click the Backlight tab.
Check the screen saver settings:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Screen Saver.
• From the control panel on the terminal desktop, open Display and click the Screen Saver tab.
Record the message and check the start-up error messages table on
Recommended Action
Check the USB cable and connection. Detach and then reattach the mouse. Cycle power to the terminal.
Check if the screen cursor is disabled:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Cursor.
• From the control panel on the terminal desktop, open Display and click the Advanced tab.
Check the mouse setting:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Input Devices>Mouse.
• From the control panel on the terminal desktop, open the Mouse dialog box.
Attach a standalone USB mouse.
For a list of compatible USB devices, go to the knowledgebase at the Rockwell Automation technical support site
http://www.rockwellautomation.com/knowledgebase
The mouse can be noncompliant. Replace the USB mouse. Try a different model or manufacturer. If attaching a new
mouse resolves the anomaly, then the old mouse was noncompliant.
For a list of compatible USB devices, go to the knowledgebase at the Rockwell Automation technical support site
http://www.rockwellautomation.com/knowledgebase
Rockwell Automation Publication 2711P-UM006E-EN-P - January 2017
page 166.
and search for ID 115072.
and search for ID 115072.