Specification Changes - Stanley QB Expert Instruction Manual

12.6 Specification Changes

STANLEY retains the right to discontinue and/or change specifications of any Assembly Technologies products
without responsibility for incorporating changes in products already sold.
12.7 Warranty Claims
To apply for warranty consideration, the original purchaser should take the following action:
a. Contact the STANLEY Assembly Technologies customer service department to obtain a "Return Authorization
Number" and "Warranty Claim Report Form."
b. Package the product including proof of purchase and the completed warranty claim form.
c. Note the Return Authorization Number on the exterior of the package and return freight to:
STANLEY Assembly Technologies
Central Repair Facility
5335 Avion Park Drive
Cleveland, Ohio 44143-2328
In the event that a product is repaired or replaced under the terms of the warranty, the warranty period of the
repaired or replacement product shall be limited to the remaining portion of the original warranty period.
12.8 Product Services
STANLEY provides full services for design, modification, service, repair, and training on STANLEY products.
Contact STANLEY Assembly Technologies or their agents for information on training courses to aid users in
becoming familiar with operations, maintenance, or programming of the STANLEY DC electric tools and controllers.
No modification of STANLEY tools and controllers can be made without the express permission of STANLEY
Assembly Technologies. Refer all service to STANLEY Assembly Technologies, or their representatives.
12.9 Return Material Authorization (RMA) Procedures
A Return Material Authorization or RMA is required before returning any material for warranty or repair service.
• Contact STANLEY Assembly Technologies or their agents.
• Request Customer Service or Repair Services.
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NOTE: An RMA can be given without a purchase order. However, non-warranty repairs cannot be performed until
a written purchase order or credit card authorization is received.
Have the following information available for the person answering the telephone to obtain an RMA:
• Company name and address.
• A contact name and telephone number. If possible, have facsimile and pager numbers (if any) available.
• The STANLEY model number, serial number, and description for the item
• A short description of the problem.
Instruction Manual
Limited Warranty
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