Troubleshooting; Retrieve Log Files; Contacting Polycom Support - Polycom Pano Administrator's Manual

Troubleshooting

Topics:
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Retrieve Log Files

▪

Contacting Polycom Support

The following topics provide information to help you troubleshoot problems with Polycom Pano systems.
Retrieve Log Files
You can use the web interface to download log files to a location on your computer.
Note: The date and time of the system log entries for Pano devices are shown in GMT.
Procedure
1. Access the web interface by opening a web browser and entering the IP address of the Polycom
Pano system using the format https://IPaddress (for example, https://10.11.12.13), and go to
Diagnostics > Logs.
2. Select Download system logs. A dialog window opens for you to specify how you want to open
or save the .tgz file.
Contacting Polycom Support
If you are not able to share content successfully and you have verified that the equipment is installed and
set up correctly, contact Polycom Support. Be prepared to provide the Polycom Pano system logs an
details about the issue you are experiencing.
Procedure
1. Make notes of any active alerts generated by the system, and any troubleshooting steps that you
have already tried.
2. Go to the Polycom Support
system logs and a description of the problem.
Polycom, Inc.
site and create a Problem Report ticket that includes the downloaded
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