Terminal Management System; Introduction; Basic Functions; Advanced Functions - Ingenico iUP 250 Integration Manual

4 TERMINAL MANAGEMENT SYSTEM

4.1 INTRODUCTION

Ingenico developed its own Terminal Estate Management System called
IngEstate. It is a link between an organisation with an estate of payment
terminals and their merchants. It allows users to remotely manage payment
terminals, modify their software content and interact with merchants.

4.2 BASIC FUNCTIONS

The basic functions are:
 be able to locally download software on a terminal using a direct cable link
(usually RS232);
 be able to remotely download software on a particular terminal using modems
and IP connections;
 be able to remotely download applications and configuration updates to a
large estate of terminals;
 be able to upload terminal configurations and check software status;
 Be able to inform merchants when terminals are out of use during
maintenance periods.

4.3 ADVANCED FUNCTIONS

he advanced functions are extremely various, with new ones being requested
T
frequently:
 draw statistics and reports about terminal configurations;
 optimise automatic call scheduling/download balancing for large estates of
terminals;
 be able to display written messages on the terminal, using the display or the
printer;
 be able to easily configure a complete terminal (i.e. several applications) and
to download it in one operation;
 be able to analyse the status of terminal software and do only delta downloads
(i.e. only the parts that are damaged or need updates);
 be able to download to either a Peripheral or a terminal when connected;
 Customise the system easily;
 Integrate with systems such as SAP easily;
 ... and many others.
4.4 CUSTOMERS SAVINGS WITH INGENICO TMS
SOLUTION
The most obvious cost saving is not having to send a technician to service the
terminal at the merchant location. Many other costs savings are derived from the
ability to have a "clean" estate; better diagnostics and remote software repairs mean
less shipping of replacement terminals, less downtime, less mail and phone
communication costs, more efficient update campaigns, etc.
Intégration Guide_iUP250&iUR250
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