Software Failure; Error Message - Pantum M6700 Series User Manual

14.2.Software Failure

Problem
The printer icon will not be displayed
in the "Printer and fax" folder.
The printer is in Ready mode but it
will not perform any print job.
Failed to install the driver
The driver cannot be used if the IP
address of the printer has been
changed

14.3. Error Message

Error Message
No Laser Toner
Cartridge Detected
Toner Low (this prompt
is displayed together
with the standby
picture alternately.)
As the toner is low, it is
not available to accept
the printing job (this
prompt is displayed
together with the
standby picture
alternately.)
Toner cartridge life
expired.
Feed jam
Solution
Reinstall the printer driver. Ensure that the USB
interface cable and the
If the failure still exists after restarting the Make sure
the network cable of USB cable is connected
correctly.
Check whether the print spooler service is enabled.
Check the power supply and the connection of the
printer.
Modify the port IP address of the printer driver.
If the above method does not work, please reinstall
the printer driver.
It is recommended that a fixed IP address should be
set to the network printer.
In the DHCP network, it is recommended to bind the
IP address with the MAC address of the printer.
Cause
The laser toner cartridge is
installed incorrectly or laser
toner cartridge is damaged.
The toner in cartridge runs
low.
If the toner in cartridge runs
low, the printing of fax job
received cannot be
executed. (Normal in fax
sending, file printing,
copying and scanning.)
The toner in cartridge runs
out.
The print paper is loaded
incorrectly. The paper is
outside of the specification
range.
Measure
The laser toner cartridge is installed
correctly or new laser toner
cartridge is replaced.
Please replace with a new toner
cartridge.
Please replace with a new toner
cartridge or find out the " Low in
Toner, Continue to Print" option
among the fax receiving setting
options and then set it as "On" for
continuous printing.
(Note: once the printer detects that
the toner in cartridge doesn't run
low during booting or opening and
closing its cover, it will set the "Low
in Toner, Continue to Print" option
enabled before by user back to
"Off".)
Please replace with a new toner
cartridge.
Please correctly load the print
paper.
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