Resolving Issues With Apple Devices - SMART Board 6000 series Installation And Maintenance Manual

CHAPTER 8
TROUBLESHOOTING

Resolving issues with Apple devices

Issue
The display's name doesn't appear
in the list of available devices.
The display's name appears in the
list of available devices but you're
unable to connect to it.
64 smarttech.com/kb/171167
Solutions
Make sure your mobile device or computer is on the same network as the
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display.
If your display is using a wired network connection, try connecting it to a wireless
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network.
NOTE
Wired and wireless networks don't often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that's connected
wirelessly.
Make sure the display and computer are set to the correct date and time.
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See Date & time on page 76 and your computer's documentation.
On your mobile device, turn Airplane mode on and then off on your mobile
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device.
Restart your mobile device.
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NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
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reconnect the Ethernet cable.
Restart your computer.
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NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video econders that might have stopped working properly.
Restart your display.
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See Turning the display off and back on on page 49.
If you've restarted your display and still don't see the display's name in the list of
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devices, wait several minutes and then try to connect to the display again.
Make sure your computer or device has the latest operating system software.
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Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share .