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SMART Board® 6065 HD
interactive display
INSTALLATION AND MAINTENANCE GUIDE
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  • Page 1 Was this document helpful? smarttech.com/docfeedback/171204 SMART Board® 6065 HD interactive display INSTALLATION AND MAINTENANCE GUIDE...
  • Page 2 こ の装 置 は、 ク ラ スA情 報 技 術 装 置 です。 こ の装 置 を家 庭 環 境 で使 用 すると 電 波 妨 害 を引 き起 こ すこ と があり ます。 こ の場 合 には使 用 者 が適 切 な対 策 を講 ずるよう 要 求...
  • Page 3: Important Information

    Important information WARNING Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty. Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing.
  • Page 4 IMPORTANT INFORMATION Disconnect all of the display’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the display Objects fall into the display The display is dropped Structural damage, such as cracking, occurs The display behaves unexpectedly when you follow operating instructions...
  • Page 5: Federal Communication Commission Interference Statement

    IMPORTANT INFORMATION IMPORTANT The following are the normal operating power requirements for the display: Model Power requirements SBID-6065-HD 100V to 240V AC, 50 Hz to 60 Hz, 131 W For additional requirements and other information, refer to the display’s specifications (see More information on page 9).
  • Page 6 IMPORTANT INFORMATION Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
  • Page 7: Table Of Contents

    Contents Important information Federal Communication Commission interference statement Industry Canada statement Chapter 1: Welcome About this guide About the display Components Related products More information Chapter 2: Installing the display Transporting the display Installing the display on a wall Installing the display on a stand Chapter 3: Connecting power and devices Connecting power Connecting cables for room computers, guest laptops and other input sources...
  • Page 8 CONTENTS Resetting the display Removing and transporting the display Chapter 7: Troubleshooting Troubleshooting the display Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Using the on-screen display menu Changing settings in the on-screen display menu Picture menu options Sound menu options OSD menu options...
  • Page 9: About This Guide

    More information This chapter introduces the SMART Board® 6065 HD interactive display. About this guide This guide explains how to install and maintain a SMART Board 6065 HD interactive display. It includes the following information: How to install the display How to connect power and devices...
  • Page 10: Chapter 1 Welcome

    WELCOME About the display The SMART Board 6065 HD interactive display is the hub of your classroom. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates.
  • Page 11: Components

    CHAPTER 1 WELCOME Components The display consists of the following components: Name More information Pictured Screen Page 3 Pen with eraser (×2) Page 4 Front control panel Page 4 Presence detection sensor Page 6 Connector panel Page 25 USB receptacle [N/A] Not pictured Speakers Page 7 Screen The screen dimensions are as follows: Diagonal...
  • Page 12: Pens With Erasers

    CHAPTER 1 WELCOME Cameras in the corners of the screen track finger and pen positions across the display. The screen is surrounded by a channel that contains reflective tape. CAUTION Keep the reflective tape dry. Do not remove or damage the reflective tape. IMPORTANT Do not attach adhesive notes or other items to the screen because they will interfere with the cameras.
  • Page 13 CHAPTER 1 WELCOME Name Procedure Standby Press to exit Standby mode. Press twice to enter Standby mode. Press and hold to reset the display. Select If the on-screen display menu isn’t open, press to switch inputs. If the on-screen display menu is open, press to open the currently selected menu.
  • Page 14: Presence Detection Sensor

    CHAPTER 1 WELCOME The Standby button also functions as an indicator light: Indicator light Status Procedure Solid white Normal operation [N/A] Not receiving power Confirm the display’s power cable is connected to the power outlet. Flick the switch beside the AC power inlet to the ON (I) position.
  • Page 15: Related Products

    CHAPTER 1 WELCOME NOTES Presence detection settings can be changed with the on-screen display menu. For more information, see Proximity on page 49. Internal speakers The display includes two 10 W integrated speakers. You can also connect external speakers (see Connecting external speakers on page 23). Related products Related products for the display include the following: SMART wall mount...
  • Page 16: Smart Mobile Stand

    CHAPTER 1 WELCOME SMART Mobile Stand The SMART Mobile Stand is height adjustable and includes integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement. For more information, see the SMART Mobile Stand specifications (smarttech.com/kb/131862).
  • Page 17: More Information

    CHAPTER 1 WELCOME More information In addition to this guide, SMART provides the following documents for the display: Document Link Specifications smarttech.com/kb/171205 Installation instructions smarttech.com/kb/171217 smarttech.com/kb/171204...
  • Page 19: Chapter 2: Installing The Display

    Chapter 2 Installing the display Transporting the display Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware and tools Selecting a wall mount Mounting the display...
  • Page 20: Using Transportation Aides

    CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Transport the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When transporting the display, do the following: Follow local safety regulations and standards. Keep the display in its original packaging.
  • Page 21: Dealing With Cracked, Chipped Or Shattered Glass

    CHAPTER 2 INSTALLING THE DISPLAY display if you need to set it down during transport. You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up).
  • Page 22: Installing The Display On A Wall

    CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space.
  • Page 23 CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
  • Page 24: Choosing A Height

    CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Environment and The location meets the environmental requirements in the display’s ventilation specifications (see More information on page 9). The display isn’t subjected to strong vibrations or dust. Ventilation systems don’t blow air directly on the display. There is adequate ventilation or air conditioning around the display so that heat can flow away from it and the mounting equipment.
  • Page 25: Selecting Mounting Hardware And Tools

    CHAPTER 2 INSTALLING THE DISPLAY NOTE Refer to the display’s specifications for its weight (see More information on page 9). In some situations, you may need to request an engineering analysis to determine if the wall can support the display. Selecting mounting hardware and tools The mounting hardware and tools required for installation vary according to the type of wall onto which the display is being mounted.
  • Page 26: Mounting The Display

    CHAPTER 2 INSTALLING THE DISPLAY Mounting the display Mount the display following the included installation instructions. In addition, consider the following: Mount the display vertically (90° relative to the floor plus or minus 5° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.
  • Page 27: Mounting Multiple Displays

    CHAPTER 2 INSTALLING THE DISPLAY Use M8 bolts to fasten the wall bracket. Bolt length 20 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer 97.36–177.01 in-lb. (11–20 N·m) Fasten force CAUTION Do not over-tighten the bolts.
  • Page 28: Installing The Display On A Stand

    CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a stand If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand. Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays.
  • Page 29: Chapter 3: Connecting Power And Devices

    Chapter 3 Connecting power and devices Connecting power Connecting cables for room computers, guest laptops and other input sources Using recommend cables Connecting to the display Viewing a connected computer or other device’s input Connecting external speakers Connecting room control systems Connector reference Connect the display to power after you install it but before you turn it on for the first time.
  • Page 30: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources

    CHAPTER 3 CONNECTING POWER AND DEVICES NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 9). Connecting cables for room computers, guest laptops and other input sources You can connect USB and HDMI or DisplayPort cables to the display so that users can connect and use room computers, guest laptops or other input sources, such as Blu-ray™...
  • Page 31: Connecting External Speakers

    CHAPTER 3 CONNECTING POWER AND DEVICES Connecting to the display The display includes up to three sets of computer connectors: DisplayPort: This set of connectors can accommodate a USB cable for touch control and a DisplayPort cable for video and audio. HDMI 2: This set of connectors can accommodate a USB cable for touch control and an HDMI cable for video and audio.
  • Page 32: Connecting Room Control Systems

    CHAPTER 3 CONNECTING POWER AND DEVICES Connecting room control systems A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system. Refer to the display’s documentation to see if it works with an external room control system.
  • Page 33: Connector Reference

    CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes RS-232 Room control system See page 51. Stereo 3.5 mm External speakers See page 22. USB Type-B DisplayPort input (touch) See page 22.
  • Page 35: Chapter 4: Configuring Connected Computers

    Chapter 4 Configuring connected computers Installing SMART software Setting resolutions and refresh rates Install SMART software and set the resolution and refresh rate on any computers you connect to the display. NOTE For information about connecting computers, see Connecting cables for room computers, guest laptops and other input sources on page 22.
  • Page 36 CHAPTER 4 CONFIGURING CONNECTED COMPUTERS IMPORTANT Make sure a computer meets the minimum requirements in the SMART Notebook software release notes before you install SMART Learning Suite. Setting resolutions and refresh rates The following table presents the recommend resolutions and refresh rates for the display’s input sources: Model HDMI 1...
  • Page 37: Chapter 5: Orienting And Calibrating The Display

    Chapter 5 Orienting and calibrating the display Orienting the display Calibrating the display Use SMART Settings on computers connected to the display to orient and calibrate it. Orienting the display If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display.
  • Page 38 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.
  • Page 39 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY To calibrate the display when connected to a computer 1. Open SMART Settings: Operating Procedure system Windows 10 a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings. Windows 8 a. Open the Apps screen. b.
  • Page 40 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY 7. Continue pressing targets until the second calibration screen and a grid appears. An example appears briefly to demonstrate how to draw across the screen to calibrate the interactive surface. 8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you complete each square, the square becomes green.
  • Page 41: Chapter 6: Maintaining The Display

    Chapter 6 Maintaining the display Checking the display installation Cleaning the display Cleaning the screen Cleaning the camera windows and reflective tape Cleaning the presence detection sensor Maintaining ventilation Preventing condensation Replacing the pens Updating firmware Turning the display off and back on Resetting the display Removing and transporting the display With proper maintenance, the display will provide years of use.
  • Page 42: Cleaning The Screen

    CHAPTER 6 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
  • Page 43: Maintaining Ventilation

    CHAPTER 6 MAINTAINING THE DISPLAY Do not use water, chemicals or cleaning agents. Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors. To clean the camera windows and reflective tape 1.
  • Page 44: Preventing Condensation

    CHAPTER 6 MAINTAINING THE DISPLAY Preventing condensation If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), let the display sit for a few hours so that it can acclimate to the new temperature.
  • Page 45: Turning The Display Off And Back On

    CHAPTER 6 MAINTAINING THE DISPLAY Turning the display off and back on In some situations, you need to turn off the display for a period of time. You can turn it back on after. To turn the display off 1. Press the Standby button on the front control panel twice.
  • Page 46: Removing And Transporting The Display

    CHAPTER 6 MAINTAINING THE DISPLAY Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. To remove and transport the display safely, use two or more trained installers. WARNING Do not attempt to move the display by yourself.
  • Page 47: Troubleshooting The Display

    Chapter 7 Troubleshooting Troubleshooting the display Resolving issues with power Resolving issues with presence detection and Wake to Touch Resolving issues with the front control panel Resolving issues with video Resolving issues with image quality Resolving issues with audio Resolving issues with touch and digital ink Resolving issues with remote management Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support...
  • Page 48: Chapter 7 Troubleshooting

    CHAPTER 7 TROUBLESHOOTING The Standby button on the front control panel also functions as an indicator light. You can use the indicator light to resolve common issues with the display. For more information, see Front control panel on page 4. Resolving issues with power Issue Solutions The display doesn’t turn on and its...
  • Page 49: Resolving Issues With The Front Control Panel

    CHAPTER 7 TROUBLESHOOTING Issue Solutions The display turns on when it Set the Re-enable Time option so that users have enough time to leave the shouldn’t. room. See Proximity on page 49. Check for and, if possible, move the display away from the following: Direct sunlight Bright lights Forced air ducts...
  • Page 50: Resolving Issues With Image Quality

    If the power light is solid or slowly flashing amber, press the Power button to turn on the screen. on the display. Understanding the SMART Board 6000 series and 8000i-G5 series interactive flat panels’ power modes. Make sure any connected computers are on and not in Standby mode.
  • Page 51: Resolving Issues With Audio

    CHAPTER 7 TROUBLESHOOTING Issue Solutions The image is cut off or shifted to the Adjust any connected computers’ video settings, particularly zoom, crop and left or right. underscan. See the computer’s operating system documentation. If the computer’s desktop is entirely black, change it to dark gray or a different color.
  • Page 52: Resolving Issues With Touch And Digital Ink

    CHAPTER 7 TROUBLESHOOTING Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following Make sure that the pen is touching the interactive surface within a 45° angle and or similar issues with touch and that your hand is not covering the pen’s IR cone. digital ink: If you’re using two pens, make sure they’re at least 2"...
  • Page 53: Referring To The Smart Knowledge Base For Additional Troubleshooting Information

    CHAPTER 7 TROUBLESHOOTING Referring to the SMART knowledge base for additional troubleshooting information Refer to the SMART knowledge base for additional troubleshooting information not included in this guide: community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where).
  • Page 55: Appendix A: Using The On-Screen Display Menu

    Appendix A Using the on-screen display menu Changing settings in the on-screen display menu Picture menu options Sound menu options OSD menu options Setup menu options About menu options You can access the on-screen display menu using the front control panel (see Front control panel on page 4).
  • Page 56: Picture Menu Options

    APPENDIX A USING THE ON-SCREEN DISPLAY MENU Picture menu options Option Values Function Notes Standard Sets the picture mode Select User to customize Picture Mode brightness, contrast, sharpness User and other Picture options. Dynamic Select one of the other values to set brightness, contrast, sharpness and other Picture options to default values.
  • Page 57: Osd Menu Options

    APPENDIX A USING THE ON-SCREEN DISPLAY MENU OSD menu options Option Values Function Notes [Languages] Sets the on-screen display menu’s [N/A] Language language Sets the time of inactivity before the [N/A] OSD Turn Off on-screen display menu turns off 5 seconds 10 seconds 20 seconds OSD Reset...
  • Page 58: About Menu Options

    APPENDIX A USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes Setup Reset [N/A] Restores the setup settings to their [N/A] default value Factory Reset [N/A] Resets options in all menus to their [N/A] default values About menu options Option Values Function Notes...
  • Page 59: Appendix B: Remotely Managing The Display

    Appendix B Remotely managing the display Connecting a computer to the display Configuring the computer’s serial interface settings Power modes Commands and responses Command inventory Power state Source Video Audio System information Resolving issues with remote management You can connect a computer to the room control input on the display to remotely select video inputs, turn the display on or off and get information about the display’s current settings, such as contrast and power state.
  • Page 60: Configuring The Computer's Serial Interface Settings

    APPENDIX B REMOTELY MANAGING THE DISPLAY IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. Configuring the computer’s serial interface settings Configure the computer’s serial interface before sending commands to the display. To configure the computer’s serial interface 1.
  • Page 61: Commands And Responses

    APPENDIX B REMOTELY MANAGING THE DISPLAY Standby All commands are available when the display is on. Some commands are available when the display is in Standby mode. Commands and responses To access display information or to adjust display settings using the room control system, type commands after the command prompt (>), and then wait for the response from the display.
  • Page 62: Command Inventory

    APPENDIX B REMOTELY MANAGING THE DISPLAY To identify the current value of a setting Use the get command. This example shows how to get the contrast level: >get contrast contrast=55 To assign a value to a setting Use the set command. This example sets the contrast level to 65: >set contrast=65 contrast=65...
  • Page 63: Power State

    APPENDIX B REMOTELY MANAGING THE DISPLAY Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response...
  • Page 64: Video

    APPENDIX B REMOTELY MANAGING THE DISPLAY Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =hdmi2 =displayport =ops/hdmi set videoinputdetect [Value] =ops/hdmi videoinputdetect=[Value] =off Video Use the following commands to identify video settings. Command Response Possible values...
  • Page 65: Audio

    APPENDIX B REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value] =0–100 set sharpness [Value] + [Incremental value] sharpness=[Value] - [Incremental value] =0–100 set colortemp [Value] =normal colortemp=[Value] =warm =cool =user set red [Value]...
  • Page 66: System Information

    APPENDIX B REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set balance [Value] + [Incremental value] balance=[Value] - [Incremental value] =-50–50 set soundreset [Value] =yes soundreset=[Value] System information Use the following commands to identify system information settings. Command Response Possible values Standby...
  • Page 67 APPENDIX B REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value] get proximityreenable proximityreenable=[Value] 1–10 get proximitydetected proximitydetected=[Value] get powersave powersave=[Value] get fbc fbc=[Value] get waketotouch waketotouch=[Value] Use the following commands to assign system information settings. Command Possible values Response...
  • Page 68: Resolving Issues With Remote Management

    APPENDIX B REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set powersave [Value] powersave=[Value] =off set fbc [Value] fbc=[Value] =off set waketotouch [Value] waketotouch=[Value] =off Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them: Issue Solutions...
  • Page 69: Appendix C: Hardware Environmental Compliance

    Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
  • Page 70 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171204...

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