SMART Board SPNL-6275-V3 Installation And Maintenance Manual
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SMART Board SPNL-6275-V3 Installation And Maintenance Manual

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SMART Board® 6000 and
6000 Pro series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SPNL-6365-V3/SBID-6365
|
SPNL-6375-V3
SPNL-6065-V3/SBID-6065
|
SPNL-6075-V3
SPNL-6265-V2
|
SPNL-6275
|
SPNL-6365P
|
SPNL-6375P
|
SPNL-6265P
Was this document helpful?
smarttech.com/docfeedback/171167
|
SPNL-6265-V3/SBID-6265
|
SPNL-6365-V2
SPNL-6065-V2
|
SPNL-6075
|
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SPNL-6275P
|
SPNL-6065P
|
SPNL-6275-V3
|
SPNL-6375
SPNL-6055
|
SPNL-6065
|
SPNL-6075P

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Summary of Contents for SMART Board SPNL-6275-V3

  • Page 1 SMART Board® 6000 and 6000 Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SPNL-6365-V3/SBID-6365 SPNL-6375-V3 SPNL-6265-V3/SBID-6265 SPNL-6275-V3 SPNL-6065-V3/SBID-6065 SPNL-6075-V3 SPNL-6365-V2 SPNL-6375 SPNL-6265-V2 SPNL-6275 SPNL-6065-V2 SPNL-6075 SPNL-6055 SPNL-6065 SPNL-6365P SPNL-6375P SPNL-6265P SPNL-6275P SPNL-6065P SPNL-6075P Was this document helpful? smarttech.com/docfeedback/171167...
  • Page 2 Learn more This guide and other resources for SMART Board 6000 and 6000 Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. こ の装 置 は、 ク ラ スA情 報 技 術 装 置 です。 こ の装 置 を家 庭 環 境 で使 用 すると 電 波 妨 害 を引 き起 こ すこ と があり ます。 こ の場 合 には使 用 者 が適 切 な対 策 を講 ずるよう 要 求...

  • Page 3: Important Information

    Important information WARNING Failure to follow the installation instructions included with the display could result in injury and product damage which may not be covered by the warranty. Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing.
  • Page 4 IMPORTANT INFORMATION Disconnect all of the display’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the display Objects fall into the display The display is dropped Structural damage, such as cracking, occurs The display behaves unexpectedly when you follow operating instructions...
  • Page 5 100V to 240V AC, 50 Hz to 60 Hz, xxx W SPNL-6265-V3/SBID-6265 100V to 240V AC, 50 Hz to 60 Hz, 92 W SPNL-6275-V3 100V to 240V AC, 50 Hz to 60 Hz, xxx W SPNL-6065-V3/SBID-6065 100V to 240V AC, 50 Hz to 60 Hz, 83 W...

  • Page 6: Industry Canada Statement

    IMPORTANT INFORMATION For additional requirements and other information, refer to the display’s specifications (see More information on page 13). Federal Communication Commission interference statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 7: Eu Declaration Of Conformity

    IMPORTANT INFORMATION (ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and (iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
  • Page 8 IMPORTANT INFORMATION CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Microsoft®...

  • Page 9: Table Of Contents

    Contents Important information Federal Communication Commission interference statement Industry Canada statement EU declaration of conformity Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide Identifying your specific model Features Components Accessories More information Chapter 2: Installing the display Moving the display to the installation site Installing the display on a wall Installing the display on a stand...
  • Page 10 CONTENTS Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display Updating firmware and software Chapter 7: Troubleshooting Using the indicator light to resolve common issues Resolving issues with power Resolving issues with presence detection and Wake to Touch Resolving issues with the front control panel Resolving issues with video...
  • Page 11 CONTENTS Power modes Commands and responses SPNL-6000-V3/SBID-6000 command inventory SPNL-6000-V2 and SPNL-6000P command inventory SPNL-6000-V1 command inventory Resolving issues with remote management Appendix E: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) More information smarttech.com/kb/171167...

  • Page 13: Chapter 1: Welcome

    Chapter 1 Welcome About this guide Identifying your specific model Identifying your SMART Board 6000 or 6000 Pro series interactive display model Identifying your iQ appliance model Features Components iQ appliance (and Intel Compute Card) Screen Pens with erasers Front control panel Presence detection sensor Internal speakers Accessories...

  • Page 14: Identifying Your Specific Model

    Screen size (approximate) SPNL-6000-V3/SBID-6000 models SPNL-6365-V3/SBID-6365 White 65" (165 cm) SPNL-6375-V2 White 75" (190 cm) SPNL-6265-V3/SBID-6265 White 65" (165 cm) SPNL-6275-V3 White 75" (190 cm) SPNL-6065-V3/SBID-6065 White 65" (165 cm) SPNL-6075-V3 White 75" (190 cm) SPNL-6000-V2 models SPNL-6365-V2 White 65" (165 cm)

  • Page 15: Identifying Your Iq Appliance Model

    CHAPTER 1 WELCOME Model Frame style Screen size (approximate) SPNL-6065 White 65" (165 cm) SPNL-6000P models SPNL-6365P Brushed metal 65" (165 cm) SPNL-6375P Brushed metal 75" (190 cm) SPNL-6265P Brushed metal 65" (165 cm) SPNL-6275P Brushed metal 75" (190 cm) SPNL-6065P Brushed metal 65"...

  • Page 16: Features

    CHAPTER 1 WELCOME Features The SMART Board 6000 or 6000 Pro series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates.

  • Page 17: Components

    CHAPTER 1 WELCOME Components The display consists of the following components: Name More information Pictured Screen Page 7 Pen with eraser (×2) Page 8 Front control panel Page 9 Presence detection sensor Page 11 Connector panel Page 27 iQ appliance (and Intel Compute Card) Page 6 USB receptacle Page 46 Not pictured...

  • Page 18: Iq Appliance (And Intel Compute Card)

    CHAPTER 1 WELCOME iQ appliance (and Intel Compute Card) The iQ appliance is installed in the accessory slot on the back of the following models: SPNL-6365-V3/SBID-6365 SPNL-6375-V3 SPNL-6265-V3/SBID-6265 SPNL-6275-V3 SPNL-6365-V2 SPNL-6375 SPNL-6265-V2 SPNL-6275 SPNL-6365P SPNL-6375P SPNL-6265P SPNL-6275P Take advantage of iQ technology and access collaborative tools.

  • Page 19: Screen

    65" (165.2 cm) 38 5/8" (93 cm) SPNL-6265-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) SBID-6265 SPNL-6275-V3 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) SPNL-6065-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8"...

  • Page 20: Pens With Erasers

    CHAPTER 1 WELCOME Cameras in the corners of the screen track finger and pen positions across the display. The screen is surrounded by a channel that contains reflective tape. CAUTION Keep the reflective tape dry. Do not remove or damage the reflective tape. IMPORTANT Do not attach adhesive notes or other items to the screen because they will interfere with the cameras.

  • Page 21: Front Control Panel

    CHAPTER 1 WELCOME Front control panel The front control panel contains the Standby, Input Select, Mute, volume control and on-screen display menu buttons. Name Procedure Standby Press to exit Standby mode. Press twice to enter Standby mode. Press and hold to reset the display. Select If the on-screen display menu isn’t open, press to switch inputs.
  • Page 22 CHAPTER 1 WELCOME Name Procedure Menu If the on-screen display menu isn’t open, press to open the on- screen display menu. If the on-screen display menu is open, press to return to the previous menu. Press and hold to close the on-screen display menu. IMPORTANT If there is a film over the front control panel, remove it before using the front control panel.

  • Page 23: Accessories

    CHAPTER 1 WELCOME Indicator light Status Procedure Slowly flashing SMART Board service not Ensure that SMART Product Drivers is white running on the connected installed and that the SMART Board computer service is running. Presence detection sensor The display has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the display is in Standby mode.

  • Page 24: Smart Wall Mount And Wall Stand

    CHAPTER 1 WELCOME SMART Audio 400 classroom amplification system USB extenders SMART wall mount and wall stand Use the SMART wall mount model WM-SBID-501 to mount the display on a wall. For more information about the SMART wall mount, see the SMART wall mount installation instructions (smarttech.com/kb/170599).

  • Page 25: More Information

    CAT5-XT-1100 smarttech.com/kb/170202 More information In addition to this guide, SMART provides the following documents for the display: Document Link Specifications and comparison SPNL-6365-V3/SBID-6365 smarttech.com/kb/171322 SPNL-6375-V3 smarttech.com/kb/171321 SPNL-6265-V3/SBID-6265 smarttech.com/kb/171138 SPNL-6275-V3 smarttech.com/kb/171139 SPNL-6065-V3/SBID-6065 smarttech.com/kb/171140 SPNL-6075-V3 smarttech.com/kb/171141 SPNL-6365-V2 smarttech.com/kb/171316 SPNL-6375 smarttech.com/kb/171143 smarttech.com/kb/171167...
  • Page 26 CHAPTER 1 WELCOME Document Link SPNL-6265-V2 smarttech.com/kb/171142 SPNL-6275 smarttech.com/kb/171143 SPNL-6065-V2 smarttech.com/kb/171096 SPNL-6075 smarttech.com/kb/171011 SPNL-6055 smarttech.com/kb/170817 SPNL-6065 smarttech.com/kb/170640 SPNL-6365P smarttech.com/kb/171314 SPNL-6375P smarttech.com/kb/171313 SPNL-6265P smarttech.com/kb/171219 SPNL-6275P smarttech.com/kb/171218 SPNL-6065P smarttech.com/kb/171234 SPNL-6075P smarttech.com/kb/171235 AM50 smarttech.com/kb/171263 AM40 smarttech.com/kb/171182 AM30 smarttech.com/kb/171097 Comparison smarttech.com/kb/171161 Installation instructions SPNL-6000-V3/SBID-6000 smarttech.com/kb/171193 SPNL-6000-V2 and SPNL-6000P (65"...
  • Page 27 CHAPTER 1 WELCOME These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board 6000 and 6000 Pro series interactive display pages in the Support section. smarttech.com/kb/171167...

  • Page 29: Chapter 2: Installing The Display

    Chapter 2 Installing the display Moving the display to the installation site Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware...

  • Page 30: Using Transportation Aides

    CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display, do the following: Follow local safety regulations and standards. Keep the display in its original packaging.

  • Page 31: Dealing With Cracked, Chipped Or Shattered Glass

    CHAPTER 2 INSTALLING THE DISPLAY you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation. You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up).

  • Page 32: Installing The Display On A Wall

    CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space.
  • Page 33 CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.

  • Page 34: Choosing A Height

    CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Environment and The location meets the environmental requirements in the display’s ventilation specifications (see More information on page 13). The display isn’t subjected to strong vibrations or dust. Ventilation systems don’t blow air directly on the display. There is adequate ventilation or air conditioning around the display so that heat can flow away from it and the mounting equipment.

  • Page 35: Selecting Mounting Hardware

    CHAPTER 2 INSTALLING THE DISPLAY NOTE Refer to the display’s specifications for its weight (see More information on page 13). In some situations, you may need to request an engineering analysis to determine if the wall can support the display. Selecting mounting hardware The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted.

  • Page 36: Mounting The Display

    CHAPTER 2 INSTALLING THE DISPLAY Mounting the display Mount the display following the included installation instructions. In addition, consider the following: Mount the display vertically (90° relative to the floor plus or minus 5° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

  • Page 37: Mounting Multiple Displays

    CHAPTER 2 INSTALLING THE DISPLAY Use M8 bolts to fasten the wall bracket. Bolt length 20 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer 97.36–177.01 in-lb. (11–20 N·m) Fasten force CAUTION Do not over-tighten the bolts.

  • Page 38: Installing The Display On A Stand

    CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a stand If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand. Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays.

  • Page 39: Chapter 3: Connecting Power And Devices

    Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting the Intel Compute Card Connecting cables for room computers, guest laptops and other input sources Connecting external speakers Connecting room control systems Connector panel reference iQ appliance reference Connect the display to power after you install it but before you turn it on for the first time and configure the iQ appliance.

  • Page 40: Connecting To A Network

    CHAPTER 3 CONNECTING POWER AND DEVICES NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 13). Connecting to a network The iQ appliance requires a network connection for downloading software updates, and a number of the iQ appliance’s apps require a network connection as well.

  • Page 41: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources

    CHAPTER 3 CONNECTING POWER AND DEVICES You can connect peripherals, such as a keyboard or mouse, to the Intel Compute Card using the USB receptacles on the iQ appliance. Connecting cables for room computers, guest laptops and other input sources You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray disc players.

  • Page 42: Connecting External Speakers

    CHAPTER 3 CONNECTING POWER AND DEVICES SMART recommends the following varieties of cable: Cable type Maximum length Recommendations HDMI 23' (7 m) Use only certified HDMI cables that have been tested to support the performance standard you require. DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables.

  • Page 43: Connecting Room Control Systems

    CHAPTER 3 CONNECTING POWER AND DEVICES NOTE The above diagram shows the location of the stereo 3.5 mm connector on SPNL-6000-V3/SBID-6000 models. See Chapter 3: Connecting power and devices on page 27 for the location of the stereo 3.5 mm connector on your specific model. Connecting room control systems A room control system enables users to control a room’s lighting, audio system and, possibly, the display.
  • Page 44 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes RS-232 Room control system See page 81 and RS-232 cables connectors. Stereo 3.5 mm External speakers See page 29 and Analog audio cables and connectors. USB Type-B DisplayPort input (touch) See page 29 and USB cables connectors.

  • Page 45: Iq Appliance Reference

    CHAPTER 3 CONNECTING POWER AND DEVICES iQ appliance reference The following diagram and table present the connectors on the iQ appliance: AM30 AM50 AM40 Connector Connects to Notes RJ45 Network See page 28. USB Type-A (×2) Supported peripherals [N/A] HDMI out External monitor This receptacle is HDCP- encrypted HDMI.
  • Page 46 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes USB Type-A Supported peripherals For iQ appliance (AM50) only. Supported peripherals connected to this receptacle are available in the Windows 10 operating system. Using Input. USB Type-A Supported peripherals For iQ appliance (AM50) only. Supported peripherals connected to this receptacle are available for the iQ experience.

  • Page 47: Chapter 4: Turning On The Display For The First Time

    Chapter 4 Turning on the display for the first time Turn on the display after mounting it and connecting power and devices. To turn on and set up the display for the first time 1. Flick the switch beside the AC power inlet to the ON (I) position. 2.
  • Page 48 CHAPTER 4 TURNING ON THE DISPLAY FOR THE FIRST TIME 8. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. IMPORTANT The display needs an internet connection for downloading and installing important updates. Ask the network administrator to confirm that the network has been correctly configured for the iQ experience.

  • Page 49: Chapter 5: Orienting And Calibrating The Display

    Chapter 5 Orienting and calibrating the display Orienting the display Calibrating the display Use SMART Settings on computers connected to the display to orient and calibrate it. Orienting the display If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display.
  • Page 50 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.
  • Page 51 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY To calibrate the display when connected to a computer 1. Open SMART Settings: Operating Procedure system Windows 10 a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings. Windows 8 a. Open the Apps screen. b.
  • Page 52 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY 7. Continue pressing targets until the second calibration screen and a grid appears. An example appears briefly to demonstrate how to draw across the screen to calibrate the interactive surface. 8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you complete each square, the square becomes green.

  • Page 53: Chapter 6: Maintaining The Display

    Chapter 6 Maintaining the display Checking the display installation Cleaning the screen Cleaning the camera windows and reflective tape Cleaning the presence detection sensor Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display Updating firmware and software Updating firmware...

  • Page 54: Cleaning The Screen

    CHAPTER 6 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

  • Page 55: Cleaning The Presence Detection Sensor

    CHAPTER 6 MAINTAINING THE DISPLAY and clean weekly. Do not use compressed air to clean the camera windows or borders. Do not use water, chemicals or cleaning agents. Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors.

  • Page 56: Preventing Condensation

    CHAPTER 6 MAINTAINING THE DISPLAY CAUTION Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke. Preventing condensation If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), let the display sit for a few hours so that it can acclimate to the new temperature.

  • Page 57: Resetting The Display

    CHAPTER 6 MAINTAINING THE DISPLAY To turn the display back on Flick the switch beside the AC power inlet to the ON (I) position. Resetting the display You can reset the display and the iQ appliance using the front control panel. To reset the display 1.

  • Page 58: Updating Firmware And Software

    CHAPTER 6 MAINTAINING THE DISPLAY 4. Remove all accessible cables and connectors. 5. Remove the iQ appliance from the accessory slot. 6. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage.

  • Page 59: Updating System Software

    CHAPTER 6 MAINTAINING THE DISPLAY Updating system software When the display is connected to the Internet, it updates its system software automatically. When a system software update is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update.

  • Page 61: Chapter 7: Troubleshooting

    Chapter 7 Troubleshooting Using the indicator light to resolve common issues Resolving issues with power Resolving issues with presence detection and Wake to Touch Resolving issues with the front control panel Resolving issues with video Resolving issues with image quality Resolving issues with audio Resolving issues with touch and digital ink Resolving issues with the iQ experience...

  • Page 62: Using The Indicator Light To Resolve Common Issues

    For SPNL-6000-V3/SBID-6000 models, see Power Save on page 69 For SPNL-6000-V2 and SPNL-6000P models, see Power Save on page 74. For SPNL-6000-V1 models, see Power Save on page 78. Also see Understanding the SMART Board 6000 series and 8000i-G5 series interactive flat panels’ power modes. NOTE The display’s power light is solid amber when the display is in Power Save...

  • Page 63: Resolving Issues With Presence Detection And Wake To Touch

    CHAPTER 7 TROUBLESHOOTING Resolving issues with presence detection and Wake to Touch Issue Solutions The display doesn’t turn on when Make sure all cables are securely connected and presence detection is enabled. users enter the room. For SPNL-6000-V3/SBID-6000 models, see Proximity on page 69. For SPNL-6000-V2 and SPNL-6000P models, see Proximity on page 74.

  • Page 64: Resolving Issues With Video

    If the power light is solid or slowly flashing amber, press the Power button to turn shows on the screen. on the display. Understanding the SMART Board 6000 series and 8000i-G5 series interactive flat panels’ power modes. Make sure any connected computers are on and not in Standby mode.

  • Page 65: Resolving Issues With Image Quality

    CHAPTER 7 TROUBLESHOOTING Resolving issues with image quality Issue Solutions You’re experiencing the following Set the connected computer’s resolution and refresh rates to values that the or similar issues with image quality: display supports. Open the on-screen display menu. If it appears correctly, the issue is with the There are lines or snow on video input.

  • Page 66: Resolving Issues With Audio

    CHAPTER 7 TROUBLESHOOTING Issue Solutions A persistent image appears on the Image persistence or burn in on LCD displays. display. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with image quality, or the previous information on page 56.

  • Page 67: Resolving Issues With Touch And Digital Ink

    CHAPTER 7 TROUBLESHOOTING Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following Make sure that the pen is touching the interactive surface within a 45° angle and or similar issues with touch and that your hand is not covering the pen’s IR cone. digital ink: If you’re using two pens, make sure they’re at least 2"...

  • Page 68: Resolving Issues With The Iq Experience

    CHAPTER 7 TROUBLESHOOTING Resolving issues with the iQ experience For information on resolving issues with the iQ experience, including the Whiteboard, SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software. Resolving issues with the Intel Compute Card For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting Windows 10 on Intel Compute Card.

  • Page 69: Finding The Display Serial Number

    CHAPTER 7 TROUBLESHOOTING Finding the display serial number The display’s serial number is located in the following places: In the on-screen display menu (see Serial Number on page 70 for SPNL-6000-V3/SBID-6000 models, Serial Number on page 76 for SPNL-6000-V2 and SPNL-6000P models or Serial Number on page 80 for SPNL-6000-V1 models) On a label on the bottom frame On a label on the back of the display...

  • Page 71: Appendix A: Adjusting Iq Settings

    Appendix A Adjusting iQ settings Network settings Personalization Application settings System settings You can access settings using the icon on the Home screen. NOTES Older versions of the display don’t include all the settings listed here. Network settings Option Values Function Notes User or system...
  • Page 72 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting [N/A] Shows information about the [N/A] System MAC address network the display is connected to. Bluetooth [N/A] Shows information about the [N/A] System display’s Bluetooth SMART Cloud [Status] Shows the status of SMART Cloud [N/A] System...
  • Page 73 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting Enables or disables saving kapp [N/A] User Library Whiteboard sessions Save Whiteboards in For 1 week Sets how long kapp Whiteboard [N/A] User sessions are saved Library For 1 Month Indefinitely Mobile App...
  • Page 74 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting When enabled, the display SMART recommends System Miracast Connection disconnects from the network enabling this setting Handling when a device shares its screen for areas with high using Miracast. network saturation or busy networks.
  • Page 75 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting [Languages] Sets the language for the To select a different User Language settings menu language for the on-screen display menu, see Language on page 69 for SPNL-6000-V3/SBID-6000 models, Language on page 74 for SPNL-6000-V2 and SPNL-6000P models or Language on page 78 for...
  • Page 76 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting [N/A] Saves the Whiteboard session [N/A] User Clean Up the to the Library and erases the whiteboard Whiteboard Clean Up the browser [N/A] Closes the browser tabs and [N/A] User clears the history, cache and...
  • Page 77 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes User or system setting [N/A] [N/A] [N/A] [N/A] Firmware Details [N/A] Shows the display’s touch [N/A] [N/A] Touch controller controller version version Scaler version [N/A] Shows the display’s scaler [N/A] [N/A] version [N/A] [N/A]...

  • Page 79: Appendix B: Using The Spnl-6000-V3/Sbid-6000 On-Screen Display Menu

    Appendix B Using the SPNL-6000-V3/SBID-6000 on-screen display menu Changing settings in the on-screen display menu Picture menu options Sound menu options OSD menu options Setup menu options About menu options On SPNL-6000-V3/SBID-6000 models, you can access the on-screen display menu using the front control panel (see Front control panel on page 9).

  • Page 80: Picture Menu Options

    APPENDIX B USING THE SPNL-6000-V3/SBID-6000 ON-SCREEN DISPLAY MENU Picture menu options Option Values Function Notes Picture Mode Standard Sets the picture mode Select User to customize brightness, contrast, sharpness User and other Picture options. Dynamic Select one of the other values to set brightness, contrast, sharpness and other Picture options to default values.

  • Page 81: Sound Menu Options

    APPENDIX B USING THE SPNL-6000-V3/SBID-6000 ON-SCREEN DISPLAY MENU Sound menu options Option Values Function Notes Volume 0–100 Sets the volume [N/A] -50–50 Balances the left and right volume [N/A] Balance [N/A] Resets all options in the Sound [N/A] Sound Reset menu to their default values OSD menu options Option...

  • Page 82: About Menu Options

    APPENDIX B USING THE SPNL-6000-V3/SBID-6000 ON-SCREEN DISPLAY MENU Option Values Function Notes Sets the display to turn on if the Set this option to “Off” if you prefer Turn On Display presence detection sensor detects the display to remain in Standby users in the room mode when users first enter the room.

  • Page 83: Appendix C: Using The Spnl-6000-V2, Spnl-6000-V1 And Spnl-6000P On-Screen Display Menu

    Appendix C Using the SPNL-6000-V2, SPNL-6000-V1 and SPNL-6000P on-screen display menu Changing settings in the on-screen display menu SPNL-6000-V2 and SPNL-6000P menu options Picture menu options Sound menu options OSD menu options Setup menu options Multi-Window menu options About menu options SPNL-6000-V1 menu options Picture menu options Sound menu options...

  • Page 84: Changing Settings In The On-Screen Display Menu

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Name MENU [Up] [Down] [Left] [Right] Changing settings in the on-screen display menu To change settings in the on-screen display menu 1. Press the MENU button on the menu control panel. The on-screen display menu appears.

  • Page 85: Spnl-6000-V2 And Spnl-6000P Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU SPNL-6000-V2 and SPNL-6000P menu options Picture menu options Option Values Function Notes Standard Sets the picture mode Select User to customize Picture Mode brightness, contrast, sharpness User and other Picture options. Dynamic Select one of the other values to set brightness, contrast, sharpness...

  • Page 86: Sound Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Sound menu options Option Values Function Notes Volume 0–100 Sets the volume [N/A] Balance L50–R50 Balances the left and right volume [N/A] -50–50 Sound Reset [N/A] Resets all options in the Sound [N/A] menu to their default values OSD menu options...

  • Page 87: Multi-Window Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes Sets the display to turn on if the Set this option to “Off” if you prefer Turn On Display presence detection sensor detects the display to remain in Standby users in the room mode when users first enter the room.

  • Page 88: Spnl-6000-V1 Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes [Depends on Select the video input for the third You can modify this option only if Window3 the model] window you select Quad in Multi-Window Mode.

  • Page 89: Sound Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes 0–100 Sets the image color depth You can modify this option only if Color you select User in Picture Mode. 0–100 Sets the image sharpness You can modify this option only if Sharpness you select User in Picture Mode.

  • Page 90: Osd Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes 0–100 Sets the sound equalization at [N/A] 7.5 kHz 7.5 kHz 0–100 Sets the sound equalization at [N/A] 12 kHz 12 kHz L50–R50 Balances the left and right volume [N/A] Balance -50–50...
  • Page 91 APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes Enables or disables presence [N/A] Proximity detection Sets the display to turn on if the Set this option to “Off” if you prefer Turn On Display presence detection sensor detects the display to remain in Standby users in the room...

  • Page 92: About Menu Options

    APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU About menu options Option Values Function Notes Model Number [N/A] Shows the display’s model number [N/A] Serial Number [N/A] Shows the display’s serial number [N/A] [N/A] Shows the display’s scaler [N/A] Scaler firmware version firmware version...

  • Page 93: Appendix D: Remotely Managing The Display

    Appendix D Remotely managing the display Configuring the computer’s serial interface settings Power modes Commands and responses SPNL-6000-V3/SBID-6000 command inventory Power state Source Video Audio System information SPNL-6000-V2 and SPNL-6000P command inventory Power state Source Video Audio Multi-Window System information SPNL-6000-V1 command inventory Power state Source Video...

  • Page 94: Configuring The Computer's Serial Interface Settings

    APPENDIX D REMOTELY MANAGING THE DISPLAY You can connect an RS-232 cable from the computer’s serial output to the RS-232 input on the connector panel to remotely select video inputs, turn the display on or off and get information about the display’s current settings, such as contrast and power state. IMPORTANT Use only a standard RS-232 cable.

  • Page 95: Power Modes

    APPENDIX D REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length Parity bit None Stop bit A command prompt (>) appears on the following line, and the display can now accept commands from the computer.
  • Page 96 APPENDIX D REMOTELY MANAGING THE DISPLAY In the example below, the user included an extra space in the contrast command. INCORRECT >set con trast=65 invalid cmd=set con trast=65 NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. Review each entry carefully before you press ENTER. Don’t send another command until you receive the response and the next command prompt.

  • Page 97: Spnl-6000-V3/Sbid-6000 Command Inventory

    APPENDIX D REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the contrast level by 5: >set contrast +5 contrast=70 This example decreases the contrast level by 15: >set contrast -15...

  • Page 98: Source

    APPENDIX D REMOTELY MANAGING THE DISPLAY Source Use the following commands to identify source settings. Command Response Possible values Standby mode get input input=[Value] hdmi1 hdmi2 displayport ops/hdmi get videoinputs videoinputs=[Value] hdmi1 hdmi2 displayport ops/hdmi get videoinputdetect videoinputdetect=[Value] ops/hdmi Use the following commands to assign source settings. Command Possible values Response...
  • Page 99 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get colortemp colortemp=[Value] normal warm cool user get red red=[Value] 0–100 get green green=[Value] 0–100 get blue blue=[Value] 0–100 Use the following commands to assign video settings. Command Possible values Response Standby...

  • Page 100: Audio

    APPENDIX D REMOTELY MANAGING THE DISPLAY Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get balance balance=[Value] 0–100 Use the following commands to assign audio settings. Command Possible values Response...
  • Page 101 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get language language=[Value] English Arabic Danish German Spanish Finnish French Italian Dutch Norwegian Russian Swedish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value]...
  • Page 102 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Italian =Dutch =Norwegian =Russian =Swedish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set touchdetected [Value] =yes touchdetected=[Value] set powersave [Value]...

  • Page 103: Spnl-6000-V2 And Spnl-6000P Command Inventory

    APPENDIX D REMOTELY MANAGING THE DISPLAY SPNL-6000-V2 and SPNL-6000P command inventory Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings.

  • Page 104: Video

    APPENDIX D REMOTELY MANAGING THE DISPLAY Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =hdmi2 =displayport =ops/hdmi set videoinputdetect [Value] =ops/hdmi videoinputdetect=[Value] =off Video Use the following commands to identify video settings. Command Response Possible values...

  • Page 105: Audio

    APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set contrast [Value] + [Incremental value] contrast=[Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value] =0–100 set sharpness [Value] + [Incremental value] sharpness=[Value] - [Incremental value] =0–100...

  • Page 106: Multi-Window

    APPENDIX D REMOTELY MANAGING THE DISPLAY Use the following commands to assign audio settings. Command Possible values Response Standby mode set volume [Value] + [Incremental value] volume=[Value] - [Incremental value] =0–100 set mute [Value] mute=[Value] =off set balance [Value] + [Incremental value] balance=[Value] - [Incremental value] =0–100...
  • Page 107 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get mwwindow4input mwwindow4input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport Use the following commands to assign Multi-Window settings. Command Possible values Response Standby mode set mw [Value] =off mw=[Value] =dual =quad set mwaudioinput [Value] =window1...

  • Page 108: System Information

    APPENDIX D REMOTELY MANAGING THE DISPLAY System information Use the following commands to identify system information settings. Command Response Possible values Standby mode get autopoweroff autopoweroff=[Value] 15–240 get fwverscr fwverscr=[Value] [Scalar version firmware number] get fwvertouch fwvertouch=[Value] [Touch controller firmware version number] get serialtouch serialtouch=[Value]...
  • Page 109 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get powersave powersave=[Value] get fbc fbc=[Value] get waketotouch waketotouch=[Value] Use the following commands to assign system information settings. Command Possible values Response Standby mode set autopoweroff [Value] + [Incremental value] autopoweroff=[Value] - [Incremental value] =15–240...

  • Page 110: Spnl-6000-V1 Command Inventory

    APPENDIX D REMOTELY MANAGING THE DISPLAY SPNL-6000-V1 command inventory Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response...

  • Page 111: Video

    APPENDIX D REMOTELY MANAGING THE DISPLAY Video Use the following commands to identify video settings. Command Response Possible values Standby mode get displaymode displaymode=[Value] standard user dynamic get contrast contrast=[Value] 0–100 get brightness brightness=[Value] 0–100 get tint tint=[Value] 0–100 get sharpness sharpness=[Value] 0–100 get colortemp...

  • Page 112: Audio

    APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set colortemp [Value] =normal colortemp=[Value] =warm =cool =user set red [Value] + [Incremental value] red=[Value] - [Incremental value] =0–100 set green [Value] + [Incremental value] green=[Value] - [Incremental value] =0–100 set blue [Value] + [Incremental value]...

  • Page 113: System Information

    APPENDIX D REMOTELY MANAGING THE DISPLAY Use the following commands to assign audio settings. Command Possible values Response Standby mode set volume [Value] + [Incremental value] volume=[Value] - [Incremental value] =0–100 set mute [Value] mute=[Value] =off set audioinput [Value] =usbaudio audioinput=[Value] =HDMI =OPSDigital...
  • Page 114 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get opsinfo opsinfo=[Value] NO OPS get language language=[Value] English Arabic Danish German Spanish Finnish French Hebrew Italian Dutch Norwegian Portuguese Russian Swedish Turkish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number]...

  • Page 115: Resolving Issues With Remote Management

    APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Hebrew =Italian =Dutch =Norwegian =Portuguese =Russian =Swedish =Turkish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set monitorid [Value]...
  • Page 116 APPENDIX D REMOTELY MANAGING THE DISPLAY Issue Solutions You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with remote management, or the information on page 56. previous solutions don’t resolve the issue. smarttech.com/kb/171167...

  • Page 117: Appendix E: Hardware Environmental Compliance

    Appendix E Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
  • Page 118 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171167...

This manual is also suitable for:

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