Referring To The Smart Knowledge Base For Additional Troubleshooting Information - SMART Board 6000 series Installation And Maintenance Manual

CHAPTER 8
TROUBLESHOOTING
Issue
Screen Share is not working for
Windows computers.
Screen Share is not working for Mac
computers.
AirPlay is not displaying on an iOS
mobile device.
Screen Share is not working on Android
devices.
Screen Share app closes unexpectedly
or the video stops playing on the display.
Referring to the SMART knowledge base for
additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information not included in this
guide:
community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles
69 smarttech.com/kb/171167
Solutions
There might be an issue with the Windows firewall.
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Windows 7 operating system: See
o
through Windows
Windows 8 operating system: See
o
finish.
Your antivirus product might be blocking access. See the antivirus product's
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help for more information.
There might be an issue with the Mac firewall. See
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application firewall.
Your antivirus product might be blocking access. See the antivirus product's
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help for more information.
The network must be configured to run Bonjour and mDNS, and Multicast
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must be enabled.
Ensure your device and display are on the same VLAN or subnet.
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Ensure the iOS device is on the same network as the display.
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Try connecting the display with a wired network connection.
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See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
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touch.
Ensure your Android mobile device is on the same network as the display.
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Casting the screen is available on mobile devices running Android 4.4.2 or
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later.
Turn off the device's Power Saving mode.
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If you've downloaded the Google Cast app, see
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from the Chrome Cast app.
Your antivirus product might be blocking access. See the antivirus product's
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help for more information.
Your network consists of multiple access points connected to a single
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wireless LAN controller (WLC).
See Chrome Cast Deployment Guide, Release
o
See Chrome Cast mDNS Service in order to Cast Screen
o
Configuration on WLC.
If your display is connected to a 2.4 GHz network, connect your display to a
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5 GHz network.
Select a less congested Wi-Fi channel.
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Allow a program to communicate
Firewall.
Windows Firewall from start to
OS X: About the
Cast your Android screen
7.6.