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SMART Board® 6000 and
6000 Pro series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SPNL-6365-V3/SBID-6365
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SPNL-6265-V3/SBID-6265
SPNL-6365-V2
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SPNL-6375
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SPNL-6365P
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SPNL-6375P
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SPNL-6265P
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SPNL-6065-V3/SBID-6065
SPNL-6265-V2
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SPNL-6275
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SPNL-6275P
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SPNL-6065P
SPNL-6065-V2
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SPNL-6075
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SPNL-6075P
SPNL-6055
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SPNL-6065
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Chapters
Table of Contents
Troubleshooting
Related Manuals for SMART Board SPNL-6365-V3/SBID-6365
Summary of Contents for SMART Board SPNL-6365-V3/SBID-6365
- Page 1 SMART Board® 6000 and 6000 Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SPNL-6365-V3/SBID-6365 SPNL-6265-V3/SBID-6265 SPNL-6065-V3/SBID-6065 SPNL-6365-V2 SPNL-6375 SPNL-6265-V2 SPNL-6275 SPNL-6065-V2 SPNL-6075 SPNL-6055 SPNL-6065 SPNL-6365P SPNL-6375P SPNL-6265P SPNL-6275P SPNL-6065P SPNL-6075P Was this document helpful? smarttech.com/docfeedback/171167...
- Page 2 Learn more This guide and other resources for SMART Board 6000 and 6000 Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. こ の装 置 は、 ク ラ スA情 報 技 術 装 置 です。 こ の装 置 を家 庭 環 境 で使 用 すると 電 波 妨 害 を引 き起 こ すこ と があり ます。 こ の場 合 には使 用 者 が適 切 な対 策 を講 ずるよう 要 求...
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Page 3: Important Information
Important information WARNING Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty. Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. - Page 4 IMPORTANT INFORMATION Disconnect all of the display’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the display Objects fall into the display The display is dropped Structural damage, such as cracking, occurs The display behaves unexpectedly when you follow operating instructions...
- Page 5 The following are the normal operating power requirements for the display: Model Power requirements SPNL-6000-V3/SBID-6000 models SPNL-6365-V3/SBID-6365 100V to 240V AC, 50 Hz to 60 Hz, 92 W SPNL-6265-V3/SBID-6265 100V to 240V AC, 50 Hz to 60 Hz, 92 W...
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Page 6: Federal Communication Commission Interference Statement
IMPORTANT INFORMATION Federal Communication Commission interference statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. -
Page 7: Eu Declaration Of Conformity
IMPORTANT INFORMATION (iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250- 5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment :... -
Page 8: Microsoft Statement Regarding Windows 10 Operating System
IMPORTANT INFORMATION Microsoft® statement regarding Windows® 10 operating system Windows 10 is automatically updated, which is always enabled. ISP fees may apply. Additional requirements may apply over time for updates. smarttech.com/kb/171167... -
Page 9: Table Of Contents
Contents Important information Federal Communication Commission interference statement Industry Canada statement EU declaration of conformity Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide Identifying your specific model Features Components Accessories More information Chapter 2: Installing the display Moving the display to the installation site Installing the display on a wall Installing the display on a stand... - Page 10 CONTENTS Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display Updating firmware and software Chapter 7: Troubleshooting Using the indicator light to resolve common issues Resolving issues with power Resolving issues with presence detection and Wake to Touch Resolving issues with the front control panel Resolving issues with video...
- Page 11 CONTENTS Power modes Commands and responses SPNL-6000-V3/SBID-6000 command inventory SPNL-6000-V2 and SPNL-6000P command inventory SPNL-6000-V1 command inventory Resolving issues with remote management Appendix E: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) More information smarttech.com/kb/171167...
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Page 13: Chapter 1: Welcome
Chapter 1 Welcome About this guide Identifying your specific model Identifying your SMART Board 6000 or 6000 Pro series interactive display model Identifying your iQ appliance model Features Components iQ appliance (and Intel Compute Card) Screen Pens with erasers Front control panel Presence detection sensor Internal speakers Accessories... -
Page 14: Identifying Your Specific Model
Identifying your SMART Board 6000 or 6000 Pro series interactive display model The following models of SMART Board 6000 and 6000 Pro series interactive display are available: Model Frame style Screen size (approximate) SPNL-6000-V3/SBID-6000 models SPNL-6365-V3/SBID-6365 White 65" (165 cm) SPNL-6265-V3/SBID-6265 White 65" (165 cm) SPNL-6065-V3/SBID-6065 White 65"... -
Page 15: Features
CHAPTER 1 WELCOME Model Frame style Screen size (approximate) SPNL-6375P Brushed metal 75" (190 cm) SPNL-6265P Brushed metal 65" (165 cm) SPNL-6275P Brushed metal 75" (190 cm) SPNL-6065P Brushed metal 65" (165 cm) SPNL-6075P Brushed metal 75" (190 cm) Refer to the specifications for detailed technical information for each of these models, including product dimensions and weights (see More information on page 13). - Page 16 The display’s iQ appliance provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. The SPNL-6365-V3/SBID-6365, SPNL-6365-V2, SPNL-6375, SPNL-6365P and SPNL-6375P models have an Intel Compute Card in the appliance to provide a fully functional Windows 10 solution at your fingertips, without the need for an external PC or cabling.
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Page 17: Components
CHAPTER 1 WELCOME Components The display consists of the following components: Name More information Pictured Screen Page 7 Pen with eraser (×2) Page 8 Front control panel Page 8 Presence detection sensor Page 10 Connector panel Page 25 iQ appliance (and Intel Compute Card) Page 6 USB receptacle Page 44 Not pictured... -
Page 18: Iq Appliance (And Intel Compute Card)
SPNL-6275P Take advantage of iQ technology and access collaborative tools. The SPNL-6365-V3/SBID-6365, SPNL-6365-V2, SPNL-6375, SPNL-6365P and SPNL-6375P models have an Intel Compute Card in the appliance to provide a fully functional Windows 10 solution at your fingertips, without the need for an external PC or cabling. -
Page 19: Screen
CHAPTER 1 WELCOME Screen The screen sizes vary by model: Model Diagonal Width Height SPNL-6000-V3/SBID-6000 models SPNL-6365-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) SBID-6365 SPNL-6265-V3/ 64 1/2" (163.9 cm) 56 1/4" (142.8 cm) 31 5/8" (80.4 cm) SBID-6265 SPNL-6065-V3/ 64 1/2"... -
Page 20: Pens With Erasers
CHAPTER 1 WELCOME CAUTION Keep the reflective tape dry. Do not remove or damage the reflective tape. IMPORTANT Do not attach adhesive notes or other items to the screen because they will interfere with the cameras. Do not place anything in the reflective tape channel because it will interfere with the cameras. - Page 21 CHAPTER 1 WELCOME Name Procedure Standby Press to exit Standby mode. Press twice to enter Standby mode. Press and hold to reset the display. Select If the on-screen display menu isn’t open, press to switch inputs. If the on-screen display menu is open, press to open the currently selected menu.
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Page 22: Presence Detection Sensor
CHAPTER 1 WELCOME The Standby button also functions as an indicator light: Indicator light Status Procedure Solid white Normal operation [N/A] Not receiving power Confirm the display’s power cable is connected to the power outlet. Flick the switch beside the AC power inlet to the ON (I) position. -
Page 23: Accessories
CHAPTER 1 WELCOME NOTE Presence detection settings can be changed with the on-screen display menu. For more information, see Proximity on page 65 for SPNL-6000-V3/SBID-6000 models, Proximity on page 70 for SPNL-6000-V2 and SPNL-6000-P models or Proximity on page 74 for SPNL-6000-V1 models. Internal speakers The display includes two 10 W integrated speakers. -
Page 24: Smart Mobile Stand
CHAPTER 1 WELCOME SMART Mobile Stand The SMART Mobile Stand is height adjustable and includes integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement. For more information, see the SMART Mobile Stand specifications (smarttech.com/kb/131862). -
Page 25: More Information
CHAPTER 1 WELCOME More information In addition to this guide, SMART provides the following documents for the display: Document Link Specifications and comparison SPNL-6365-V3/SBID-6365 smarttech.com/kb/171322 SPNL-6265-V3/SBID-6265 smarttech.com/kb/171138 SPNL-6065-V3/SBID-6065 smarttech.com/kb/171140 SPNL-6365-V2 smarttech.com/kb/171316 SPNL-6375 smarttech.com/kb/171143 SPNL-6265-V2 smarttech.com/kb/171142 SPNL-6275 smarttech.com/kb/171143 SPNL-6065-V2 smarttech.com/kb/171096 SPNL-6075 smarttech.com/kb/171011... - Page 26 CHAPTER 1 WELCOME Document Link SPNL-6000-V1 smarttech.com/kb/170641 AM50 smarttech.com/kb/171294 AM40 smarttech.com/kb/171199 AM30 smarttech.com/kb/171090 Quick reference and guides Quick reference smarttech.com/kb/171165 User’s guide smarttech.com/kb/171166 Release notes iQ appliance smarttech.com/kb/171206 These documents are available in the Support section of the SMART website (smarttech.com/support).
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Page 27: Chapter 2: Installing The Display
Chapter 2 Installing the display Moving the display to the installation site Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Assessing the wall Selecting mounting hardware... -
Page 28: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display, do the following: Follow local safety regulations and standards. Keep the display in its original packaging. -
Page 29: Dealing With Cracked, Chipped Or Shattered Glass
CHAPTER 2 INSTALLING THE DISPLAY you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation. You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up). -
Page 30: Installing The Display On A Wall
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. - Page 31 CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 32: Choosing A Height
CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Environment and The location meets the environmental requirements in the display’s ventilation specifications (see More information on page 13). The display isn’t subjected to strong vibrations or dust. Ventilation systems don’t blow air directly on the display. There is adequate ventilation or air conditioning around the display so that heat can flow away from it and the mounting equipment. -
Page 33: Selecting Mounting Hardware
CHAPTER 2 INSTALLING THE DISPLAY NOTE Refer to the display’s specifications for its weight (see More information on page 13). In some situations, you may need to request an engineering analysis to determine if the wall can support the display. Selecting mounting hardware The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted. -
Page 34: Mounting The Display
CHAPTER 2 INSTALLING THE DISPLAY Mounting the display Mount the display following the included installation instructions. In addition, consider the following: Mount the display vertically (90° relative to the floor plus or minus 5° for tolerance) and in landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation. -
Page 35: Mounting Multiple Displays
CHAPTER 2 INSTALLING THE DISPLAY Use M8 bolts to fasten the wall bracket. Bolt length 20 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer 97.36–177.01 in-lb. (11–20 N·m) Fasten force CAUTION Do not over-tighten the bolts. -
Page 36: Installing The Display On A Stand
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a stand If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand. Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays. -
Page 37: Chapter 3: Connecting Power And Devices
Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting the Intel Compute Card Connecting cables for room computers, guest laptops and other input sources Connecting external speakers Connecting room control systems Connector panel reference iQ appliance reference Connect the display to power after you install it but before you turn it on for the first time and configure the iQ appliance. -
Page 38: Connecting To A Network
Connecting the Intel Compute Card The SPNL-6365-V3/SBID-6365, SPNL-6365-V2, SPNL-6375, SPNL-6365P and SPNL-6375P models have an Intel Compute Card. Insert the Intel Compute Card in the slot on the iQ appliance to access its Windows 10 operating system from the display. -
Page 39: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting cables for room computers, guest laptops and other input sources You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray disc players. The display includes up to three sets of computer connectors: DisplayPort: This set of connectors can accommodate a USB cable for touch control and a DisplayPort cable for... -
Page 40: Connecting External Speakers
CHAPTER 3 CONNECTING POWER AND DEVICES Cable type Maximum length Recommendations 16' (5 m) Use a USB extender if the distance between the computer and the display is greater than 16' (5 m). For more information, see USB extenders on page 12. -
Page 41: Connecting Room Control Systems
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting room control systems A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system. Refer to the display’s documentation to see if it works with an external room control system. -
Page 42: Iq Appliance Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes DisplayPort in DisplayPort input See page 27 and DisplayPort (video and audio) cables and connectors. USB Type-B HDMI2 input (touch) See page 27 and USB cables connectors. HDMI in HDMI2 input See page 27 and HDMI cables (video and audio) connectors. - Page 43 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes USB Type-A (×2) Supported peripherals [N/A] HDMI out External monitor This receptacle is HDCP- encrypted HDMI. HDMI cables and connectors. USB Type-B OPS/HDMI input (touch) See page 27. HDMI in OPS/HDMI input See page 27.
- Page 44 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes Power button and LED [N/A] LED lights when the iQ appliance is inserted in the accessory slot and turned on. Press the Power button to start up Windows 10 on the Intel Compute Card.
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Page 45: Chapter 4: Turning On The Display For The First Time
Chapter 4 Turning on the display for the first time Turn on the display after mounting it and connecting power and devices. To turn on and set up the display for the first time 1. Flick the switch beside the AC power inlet to the ON (I) position. 2. - Page 46 CHAPTER 4 TURNING ON THE DISPLAY FOR THE FIRST TIME 9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board 6000 and 6000 Pro series interactive display user’s guide (smarttech.com/kb/171166).
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Page 47: Chapter 5: Orienting And Calibrating The Display
Chapter 5 Orienting and calibrating the display Orienting the display Calibrating the display Use SMART Settings on computers connected to the display to orient and calibrate it. Orienting the display If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display. - Page 48 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.
- Page 49 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY To calibrate the display when connected to a computer 1. Open SMART Settings: Operating Procedure system Windows 10 a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings. Windows 8 a. Open the Apps screen. b.
- Page 50 CHAPTER 5 ORIENTING AND CALIBRATING THE DISPLAY 7. Continue pressing targets until the second calibration screen and a grid appears. An example appears briefly to demonstrate how to draw across the screen to calibrate the interactive surface. 8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you complete each square, the square becomes green.
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Page 51: Chapter 6: Maintaining The Display
Chapter 6 Maintaining the display Checking the display installation Cleaning the screen Cleaning the camera windows and reflective tape Cleaning the presence detection sensor Maintaining ventilation Preventing condensation Replacing the pens Turning the display off and back on Resetting the display Removing and transporting the display Updating firmware and software Updating firmware... -
Page 52: Cleaning The Screen
CHAPTER 6 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. -
Page 53: Cleaning The Presence Detection Sensor
CHAPTER 6 MAINTAINING THE DISPLAY and clean weekly. Do not use compressed air to clean the camera windows or borders. Do not use water, chemicals or cleaning agents. Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors. -
Page 54: Preventing Condensation
CHAPTER 6 MAINTAINING THE DISPLAY CAUTION Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke. Preventing condensation If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), let the display sit for a few hours so that it can acclimate to the new temperature. -
Page 55: Resetting The Display
CHAPTER 6 MAINTAINING THE DISPLAY To turn the display back on Flick the switch beside the AC power inlet to the ON (I) position. Resetting the display You can reset the display and the iQ appliance using the front control panel. To reset the display 1. -
Page 56: Updating Firmware And Software
CHAPTER 6 MAINTAINING THE DISPLAY 4. Remove all accessible cables and connectors. 5. Remove the iQ appliance from the accessory slot. 6. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. -
Page 57: Updating System Software
CHAPTER 6 MAINTAINING THE DISPLAY Updating system software When the display is connected to the Internet, it updates its system software automatically. When a system software update is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update. -
Page 59: Chapter 7: Troubleshooting
Chapter 7 Troubleshooting Using the indicator light to resolve common issues Resolving issues with power Resolving issues with presence detection and Wake to Touch Resolving issues with the front control panel Resolving issues with video Resolving issues with image quality Resolving issues with audio Resolving issues with touch and digital ink Resolving issues with the iQ experience... -
Page 60: Using The Indicator Light To Resolve Common Issues
For SPNL-6000-V3/SBID-6000 models, see Power Save on page 65 For SPNL-6000-V2 and SPNL-6000P models, see Power Save on page 70. For SPNL-6000-V1 models, see Power Save on page 74. Also see Understanding the SMART Board 6000 series and 8000i-G5 series interactive flat panels’ power modes. NOTE The display’s power light is solid amber when the display is in Power Save... -
Page 61: Resolving Issues With Presence Detection And Wake To Touch
CHAPTER 7 TROUBLESHOOTING Resolving issues with presence detection and Wake to Touch Issue Solutions The display doesn’t turn on when Make sure all cables are securely connected and presence detection is enabled. users enter the room. For SPNL-6000-V3/SBID-6000 models, see Proximity on page 65. For SPNL-6000-V2 and SPNL-6000P models, see Proximity on page 70. -
Page 62: Resolving Issues With Video
If the power light is solid or slowly flashing amber, press the Power button to turn shows on the screen. on the display. Understanding the SMART Board 6000 series and 8000i-G5 series interactive flat panels’ power modes. Make sure any connected computers are on and not in Standby mode. -
Page 63: Resolving Issues With Image Quality
CHAPTER 7 TROUBLESHOOTING Resolving issues with image quality Issue Solutions You’re experiencing the following Set the connected computer’s resolution and refresh rates to values that the or similar issues with image quality: display supports. Open the on-screen display menu. If it appears correctly, the issue is with the There are lines or snow on video input. -
Page 64: Resolving Issues With Audio
CHAPTER 7 TROUBLESHOOTING Issue Solutions A persistent image appears on the Image persistence or burn in on LCD displays. display. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with image quality, or the previous information on page 54. -
Page 65: Resolving Issues With Touch And Digital Ink
CHAPTER 7 TROUBLESHOOTING Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following Make sure that the pen is touching the interactive surface within a 45° angle and or similar issues with touch and that your hand is not covering the pen’s IR cone. digital ink: If you’re using two pens, make sure they’re at least 2"... -
Page 66: Resolving Issues With The Iq Experience
CHAPTER 7 TROUBLESHOOTING Resolving issues with the iQ experience For information on resolving issues with the iQ experience, including the Whiteboard, SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system software. Resolving issues with the Intel Compute Card For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting Windows 10 on Intel Compute Card. -
Page 67: Finding The Display Serial Number
CHAPTER 7 TROUBLESHOOTING Finding the display serial number The display’s serial number is located in the following places: In the on-screen display menu (see Serial Number on page 66 for SPNL-6000-V3/SBID-6000 models, Serial Number on page 72 for SPNL-6000-V2 and SPNL-6000P models or Serial Number on page 75 for SPNL-6000-V1 models) On a label on the bottom frame On a label on the back of the display... -
Page 69: Appendix A: Adjusting Iq Settings
Appendix A Adjusting iQ settings Network settings Personalization Application settings System settings You can access settings using the icon on the Home screen. NOTE Older versions of the display don’t include all the settings listed here. Network settings Option Values Function Notes Wi-Fi... - Page 70 APPENDIX A ADJUSTING IQ SETTINGS Personalization Option Values Function Notes Wallpaper [Wallpapers] Select the wallpaper that appears 1920 × 1080 images work in the background. best The display supports .png and .jpg file formats Changing the display's wallpaper. Application settings Option Values Function...
- Page 71 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Enable annotation Enables or disables annotations on [N/A] the Browser and Screen Share app layers Screen Share Require Permission [N/A] Enables or disables a device [N/A] automatically connecting and sharing its screen. [N/A] Closes and restarts the Screen You can restart Screen Share as a...
- Page 72 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Diagnostics [N/A] Calibrate the display [N/A] Touch Calibration Wizard [N/A] Resets all options to their default Only administrators should Factory Reset values reset the display. Performance Logging Enables or disables diagnostics Logging performance may logging for iQ experience help with troubleshooting.
- Page 73 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Auto Update Stable Channel Sets which system software When switching from the Updates Channel updates the display receives Beta channel to the Stable Beta Channel channel, a factory reset occurs. See page 60 for more information about factory reset.
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Page 75: Appendix B: Using The Spnl-6000-V3/Sbid-6000 On-Screen Display Menu
Appendix B Using the SPNL-6000-V3/SBID-6000 on-screen display menu Changing settings in the on-screen display menu Picture menu options Sound menu options OSD menu options Setup menu options About menu options On SPNL-6000-V3/SBID-6000 models, you can access the on-screen display menu using the front control panel (see Front control panel on page 8). -
Page 76: Picture Menu Options
APPENDIX B USING THE SPNL-6000-V3/SBID-6000 ON-SCREEN DISPLAY MENU Picture menu options Option Values Function Notes Picture Mode Standard Sets the picture mode Select User to customize brightness, contrast, sharpness User and other Picture options. Dynamic Select one of the other values to set brightness, contrast, sharpness and other Picture options to default values. -
Page 77: Sound Menu Options
APPENDIX B USING THE SPNL-6000-V3/SBID-6000 ON-SCREEN DISPLAY MENU Sound menu options Option Values Function Notes Volume 0–100 Sets the volume [N/A] Balance -50–50 Balances the left and right volume [N/A] Sound Reset [N/A] Resets all options in the Sound [N/A] menu to their default values OSD menu options Option... -
Page 78: About Menu Options
APPENDIX B USING THE SPNL-6000-V3/SBID-6000 ON-SCREEN DISPLAY MENU Option Values Function Notes Turn On Display Sets the display to turn on if the Set this option to “Off” if you prefer presence detection sensor detects the display to remain in Standby users in the room mode when users first enter the room. -
Page 79: Appendix C: Using The Spnl-6000-V2, Spnl-6000-V1 And Spnl-6000P On-Screen Display Menu
Appendix C Using the SPNL-6000-V2, SPNL-6000-V1 and SPNL-6000P on-screen display menu Changing settings in the on-screen display menu SPNL-6000-V2 and SPNL-6000P menu options Picture menu options Sound menu options OSD menu options Setup menu options Multi-Window menu options About menu options SPNL-6000-V1 menu options Picture menu options Sound menu options... -
Page 80: Changing Settings In The On-Screen Display Menu
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Name MENU [Up] [Down] [Left] [Right] Changing settings in the on-screen display menu To change settings in the on-screen display menu 1. Press the MENU button on the menu control panel. The on-screen display menu appears. -
Page 81: Spnl-6000-V2 And Spnl-6000P Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU SPNL-6000-V2 and SPNL-6000P menu options Picture menu options Option Values Function Notes Picture Mode Standard Sets the picture mode Select User to customize brightness, contrast, sharpness User and other Picture options. Dynamic Select one of the other values to set brightness, contrast, sharpness... -
Page 82: Sound Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Sound menu options Option Values Function Notes Volume 0–100 Sets the volume [N/A] Balance L50–R50 Balances the left and right volume [N/A] -50–50 Sound Reset [N/A] Resets all options in the Sound [N/A] menu to their default values OSD menu options... -
Page 83: Multi-Window Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes Auto Power Off 15Min.–240Min. Sets how long the display waits [N/A] before turning off Video input detect Specifies the default video input With video input detection, the source when video input detection display shows the selected video OPS/HDMI... -
Page 84: Spnl-6000-V1 Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU About menu options Option Values Function Notes Model Number [N/A] Shows the display’s model number [N/A] Serial Number [N/A] Shows the display’s serial number [N/A] [N/A] Shows the display’s scalar [N/A] Scalar firmware version firmware version... -
Page 85: Sound Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes 0–100 Sets the amount of red in the image You can modify this option only if you select User in Color Temperature. Green 0–100 Sets the amount of green in the You can modify this option only if image you select User in Color... -
Page 86: Osd Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes Audio Input [Depends on Sets the audio input source If HDMI is the current video input, the current the available values are HDMI and video input] USB. -
Page 87: About Menu Options
APPENDIX C USING THE SPNL-6000-V2, SPNL-6000-V1 AND SPNL-6000P ON-SCREEN DISPLAY MENU Option Values Function Notes Turn On Display Sets the display to turn on if the Set this option to “Off” if you prefer presence detection sensor detects the display to remain in Standby users in the room mode when users first enter the room. -
Page 89: Appendix D: Remotely Managing The Display
Appendix D Remotely managing the display Configuring the computer’s serial interface settings Power modes Commands and responses SPNL-6000-V3/SBID-6000 command inventory Power state Source Video Audio System information SPNL-6000-V2 and SPNL-6000P command inventory Power state Source Video Audio Multi-Window System information SPNL-6000-V1 command inventory Power state Source Video... -
Page 90: Configuring The Computer's Serial Interface Settings
APPENDIX D REMOTELY MANAGING THE DISPLAY You can connect an RS-232 cable from the computer’s serial output to the RS-232 input on the connector panel to remotely select video inputs, turn the display on or off and get information about the display’s current settings, such as contrast and power state. IMPORTANT Use only a standard RS-232 cable. -
Page 91: Power Modes
APPENDIX D REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length Parity bit None Stop bit A command prompt (>) appears on the following line, and the display can now accept commands from the computer. - Page 92 APPENDIX D REMOTELY MANAGING THE DISPLAY In the example below, the user included an extra space in the contrast command. INCORRECT >set con trast=65 invalid cmd=set con trast=65 NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. Review each entry carefully before you press ENTER. Don’t send another command until you receive the response and the next command prompt.
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Page 93: Spnl-6000-V3/Sbid-6000 Command Inventory
APPENDIX D REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the contrast level by 5: >set contrast +5 contrast=70 This example decreases the contrast level by 15: >set contrast -15... -
Page 94: Source
APPENDIX D REMOTELY MANAGING THE DISPLAY Source Use the following commands to identify source settings. Command Response Possible values Standby mode get input input=[Value] hdmi1 hdmi2 displayport ops/hdmi get videoinputs videoinputs=[Value] hdmi1 hdmi2 displayport ops/hdmi get videoinputdetect videoinputdetect=[Value] ops/hdmi Use the following commands to assign source settings. Command Possible values Response... - Page 95 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get colortemp colortemp=[Value] normal warm cool user get red red=[Value] 0–100 get green green=[Value] 0–100 get blue blue=[Value] 0–100 Use the following commands to assign video settings. Command Possible values Response Standby...
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Page 96: Audio
APPENDIX D REMOTELY MANAGING THE DISPLAY Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get balance balance=[Value] 0–100 Use the following commands to assign audio settings. Command Possible values Response... - Page 97 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get language language=[Value] English Arabic Danish German Spanish Finnish French Italian Dutch Norwegian Russian Swedish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value]...
- Page 98 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Italian =Dutch =Norwegian =Russian =Swedish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set touchdetected [Value] =yes touchdetected=[Value] set powersave [Value]...
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Page 99: Spnl-6000-V2 And Spnl-6000P Command Inventory
APPENDIX D REMOTELY MANAGING THE DISPLAY SPNL-6000-V2 and SPNL-6000P command inventory Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. -
Page 100: Video
APPENDIX D REMOTELY MANAGING THE DISPLAY Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =hdmi2 =displayport =ops/hdmi set videoinputdetect [Value] =ops/hdmi videoinputdetect=[Value] =off Video Use the following commands to identify video settings. Command Response Possible values... -
Page 101: Audio
APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set contrast [Value] + [Incremental value] contrast=[Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value] =0–100 set sharpness [Value] + [Incremental value] sharpness=[Value] - [Incremental value] =0–100... -
Page 102: Multi-Window
APPENDIX D REMOTELY MANAGING THE DISPLAY Use the following commands to assign audio settings. Command Possible values Response Standby mode set volume [Value] + [Incremental value] volume=[Value] - [Incremental value] =0–100 set mute [Value] mute=[Value] =off set balance [Value] + [Incremental value] balance=[Value] - [Incremental value] =0–100... - Page 103 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get mwwindow4input mwwindow4input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport Use the following commands to assign Multi-Window settings. Command Possible values Response Standby mode set mw [Value] =off mw=[Value] =dual =quad set mwaudioinput [Value] =window1...
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Page 104: System Information
APPENDIX D REMOTELY MANAGING THE DISPLAY System information Use the following commands to identify system information settings. Command Response Possible values Standby mode get autopoweroff autopoweroff=[Value] 15–240 get fwverscr fwverscr=[Value] [Scalar version firmware number] get fwvertouch fwvertouch=[Value] [Touch controller firmware version number] get serialtouch serialtouch=[Value]... - Page 105 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get powersave powersave=[Value] get fbc fbc=[Value] get waketotouch waketotouch=[Value] Use the following commands to assign system information settings. Command Possible values Response Standby mode set autopoweroff [Value] + [Incremental value] autopoweroff=[Value] - [Incremental value] =15–240...
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Page 106: Spnl-6000-V1 Command Inventory
APPENDIX D REMOTELY MANAGING THE DISPLAY SPNL-6000-V1 command inventory Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response... -
Page 107: Video
APPENDIX D REMOTELY MANAGING THE DISPLAY Video Use the following commands to identify video settings. Command Response Possible values Standby mode get displaymode displaymode=[Value] standard user dynamic get contrast contrast=[Value] 0–100 get brightness brightness=[Value] 0–100 get tint tint=[Value] 0–100 get sharpness sharpness=[Value] 0–100 get colortemp... -
Page 108: Audio
APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set colortemp [Value] =normal colortemp=[Value] =warm =cool =user set red [Value] + [Incremental value] red=[Value] - [Incremental value] =0–100 set green [Value] + [Incremental value] green=[Value] - [Incremental value] =0–100 set blue [Value] + [Incremental value]... -
Page 109: System Information
APPENDIX D REMOTELY MANAGING THE DISPLAY Use the following commands to assign audio settings. Command Possible values Response Standby mode set volume [Value] + [Incremental value] volume=[Value] - [Incremental value] =0–100 set mute [Value] mute=[Value] =off set audioinput [Value] =usbaudio audioinput=[Value] =HDMI =OPSDigital... - Page 110 APPENDIX D REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get opsinfo opsinfo=[Value] NO OPS get language language=[Value] English Arabic Danish German Spanish Finnish French Hebrew Italian Dutch Norwegian Portuguese Russian Swedish Turkish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number]...
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Page 111: Resolving Issues With Remote Management
APPENDIX D REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Hebrew =Italian =Dutch =Norwegian =Portuguese =Russian =Swedish =Turkish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set monitorid [Value]... - Page 112 APPENDIX D REMOTELY MANAGING THE DISPLAY Issue Solutions You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with remote management, or the information on page 54. previous solutions don’t resolve the issue. smarttech.com/kb/171167...
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Page 113: Appendix E: Hardware Environmental Compliance
Appendix E Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. - Page 114 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171167...