SMART Board 6000 series Installation And Maintenance Manual
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SMART Board 6000 series Installation And Maintenance Manual

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SMART Board® 6000 series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
FOR INTERACTIVE DISPLAYS (SPNL-6065-V2 AND SPNL-6075) AND
INTERACTIVE DISPLAYS WITH iQ (SPNL-6265-V2 AND SPNL-6275)

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  • Page 1 SMART Board® 6000 series interactive displays INSTALLATION AND MAINTENANCE GUIDE FOR INTERACTIVE DISPLAYS (SPNL-6065-V2 AND SPNL-6075) AND INTERACTIVE DISPLAYS WITH iQ (SPNL-6265-V2 AND SPNL-6275)
  • Page 2 こ の装 置 は、 ク ラ スA情 報 技 術 装 置 です。 こ の装 置 を家 庭 環 境 で使 用 すると 電 波 妨 害 を引 き起 こ すこ と があり ます。 こ の場 合 には使 用 者 が適 切 な対 策 を講 ずるよう 要 求...

  • Page 3: Important Information

    Important information WARNING Failure to follow the installation instructions shipped with the display could result in injury and product damage which may not be covered by the warranty. Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing.
  • Page 4 IMPORTANT INFORMATION Disconnect all of the display’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the display Objects fall into the display The display is dropped Structural damage, such as cracking, occurs The display behaves unexpectedly when you follow operating instructions...

  • Page 5: Federal Communication Commission Interference Statement

    IMPORTANT INFORMATION IMPORTANT The following are the normal operating power requirements for the display: Model Power requirements SPNL-6065-V2 100V to 240V AC, 50 Hz to 60 Hz, 110 W SPNL-6075-V2 100V to 240V AC, 50 Hz to 60 Hz, <131 W SPNL-6265-V2 100V to 240V AC, 50 Hz to 60 Hz, 113 W SPNL-6275...

  • Page 6: Industry Canada Statement

    IMPORTANT INFORMATION Industry Canada statement This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 7: Eu Declaration Of Conformity

    IMPORTANT INFORMATION EU declaration of conformity Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance The frequency band and the maximum transmitted power in EU are listed below: Transmitting Band (MHz)

  • Page 9: Table Of Contents

    Contents Important information Federal Communication Commission interference statement Industry Canada statement EU declaration of conformity Chapter 1: Welcome About this guide About the display Components Related products More information Chapter 2: Installing the display Transporting the display Installing the display on a wall Installing the display on a stand Chapter 3: Connecting power and devices Connecting power...
  • Page 10 CONTENTS Calibrating the display Chapter 7: Maintaining the display Checking the display installation Cleaning the display Maintaining ventilation Preventing condensation Replacing the pens Updating firmware Turning the display off and back on Resetting the display Removing and transporting the display Chapter 8: Troubleshooting Troubleshooting the display Troubleshooting the display’s software...
  • Page 11 CONTENTS Appendix C: Remotely managing the display Connecting a computer to the display Configuring the computer’s serial interface settings Power modes Commands and responses Command inventory Resolving issues with remote management Appendix D: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) More information smarttech.com/kb/171167...

  • Page 13: About This Guide

    More information This chapter introduces the SMART Board® 6000 series interactive display. About this guide This guide explains how to install and maintain a SMART Board 6000 series interactive display with iQ. It includes the following information: How to install the display...

  • Page 14: Chapter 1 Welcome

    About the display The SMART Board 6000 series interactive display is the hub of your classroom. iQ technology connects devices, lesson content and pedagogically relevant software to create a cohesive educational experience. PC-free embedded computing provides one-touch access to a diverse suite of SMART applications—Notebook lessons, amp workspaces, lab gamification activities and...

  • Page 15: Components

    CHAPTER 1 WELCOME Models The following models of SMART Board 6000 series interactive display are available: Model Description SPNL-6065-V2 SMART Board 6065-V2 interactive display SPNL-6075 SMART Board 6075 interactive display SPNL-6265-V2 SMART Board 6065-V2 interactive display with iQ SPNL-6275 SMART Board 6075 interactive display with iQ Refer to the specifications for detailed technical information for each of these models, including product dimensions and weights (see More information on page 9).

  • Page 16: Iq Appliance

    CHAPTER 1 WELCOME Name More information Pictured Screen Page 4 Pen with eraser (×2) Page 5 Front control panel Page 5 Presence detection sensor Page 7 Menu control panel Page 79 Connector panel Page 24 iQ appliance Page 4 USB receptacle Page 35 Not pictured Speakers Page 7 iQ appliance The iQ appliance is installed in the accessory slot on the back of the SPNL-6265-V2 and SPNL-6275 models.

  • Page 17: Pens With Erasers

    CHAPTER 1 WELCOME CAUTION Keep the reflective tape dry. Do not remove or damage the reflective tape. IMPORTANT Do not attach adhesive notes or other items to the screen because they will interfere with the cameras. Do not place anything in the reflective tape channel because it will interfere with the cameras.
  • Page 18 CHAPTER 1 WELCOME Name Procedure Standby Press to enter or exit Standby mode. Press and hold to reset the display. Select Press to switch inputs. Press to mute or unmute the volume. Mute Press and hold to freeze and unfreeze the screen. Decrease Press to decrease the volume.

  • Page 19: Related Products

    CHAPTER 1 WELCOME Indicator light Status Procedure Slowly flashing SMART Board service not Ensure that SMART Product Drivers is white running on the connected installed and that the SMART Board computer service is running. Presence detection sensor The display has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the display is in Standby mode.

  • Page 20: Smart Wall Mount And Wall Stand

    CHAPTER 1 WELCOME SMART wall mount and wall stand Use the SMART wall mount model WM-SBID-501 to mount the display on a wall. For more information about the SMART wall mount, see the SMART wall mount installation instructions (smarttech.com/kb/170599). If the wall can’t support the display’s weight, you can use the SMART wall stand model WS-SBID-500 along with the SMART wall mount to transfer some of the weight from the wall to the floor.

  • Page 21: More Information

    CHAPTER 1 WELCOME SMART Audio 400 classroom amplification system The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.
  • Page 22 These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board 6000 series interactive display with iQ pages in the Support section. smarttech.com/kb/171167...

  • Page 23: Chapter 2: Installing The Display

    Chapter 2 Installing the display Transporting the display Using transportation aides Accommodating doorways, hallways and elevators Dealing with cracked, chipped or shattered glass Saving the original packaging Installing the display on a wall Choosing a location Choosing a height Mounting the display Mounting multiple displays Installing the display on a stand Using the SMART Mobile Stand...

  • Page 24: Using Transportation Aides

    CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Transport the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When transporting the display, do the following: Follow local safety regulations and standards. Keep the display in its original packaging.

  • Page 25: Dealing With Cracked, Chipped Or Shattered Glass

    CHAPTER 2 INSTALLING THE DISPLAY Dealing with cracked, chipped or shattered glass The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.

  • Page 26: Installing The Display On A Wall

    CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom. Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product.

  • Page 27: Choosing A Height

    CHAPTER 2 INSTALLING THE DISPLAY Factor Considerations Power and other The location is close to the following: connections A power outlet A network outlet (if you plan to use a wired network connection) A room computer (if you plan to connect a room computer) Speakers and other devices that you want to connect to the display The location is not where the mains power supply enters the building.

  • Page 28: Mounting The Display

    CHAPTER 2 INSTALLING THE DISPLAY SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor. Mounting the display Mount the display following the included installation instructions. In addition, consider the following: Mount the display vertically (90° relative to the floor plus or minus 5° for tolerance) and in landscape orientation.

  • Page 29: Mounting Multiple Displays

    CHAPTER 2 INSTALLING THE DISPLAY Use M8 screws to fasten the wall bracket. Screw length 20 mm + x mm < M8 < 45 mm + x mm where x is the combined thickness of the wall bracket and washer 97.36–177.01 in-lb. (11–20 N·m) Fasten force CAUTION Do not over-tighten the screws.

  • Page 30: Installing The Display On A Stand

    CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a stand If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand. IMPORTANT If you install the display on a stand, do not move the stand while the display is on.

  • Page 31: Chapter 3: Connecting Power And Devices

    Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting cables for room computers, guest laptops and other input sources Using recommend cables Connecting to the iQ appliance or to the display Connecting external speakers Connecting other devices Connector reference iQ appliance Connector panel...

  • Page 32: Connecting Power

    CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 9).

  • Page 33: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources

    CHAPTER 3 CONNECTING POWER AND DEVICES Connecting cables for room computers, guest laptops and other input sources You can connect USB and HDMI or DisplayPort cables to the display so that users can connect and use room computers, guest laptops or other input sources, such as Blu-ray™ disc players. NOTE For information on configuring connected computers, see Chapter 5: Configuring connected computers on page 39.
  • Page 34 CHAPTER 3 CONNECTING POWER AND DEVICES Procedure iQ appliance Display How you connect Connect a USB cable for touch Connect a USB cable for touch cables for a control and an HDMI cable for control and an HDMI or computer or video and audio to the DisplayPort cable for video and other input...

  • Page 35: Connecting External Speakers

    CHAPTER 3 CONNECTING POWER AND DEVICES Connecting external speakers The display includes two 10 W speakers, which are designed to provide sound at the front of a room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection audio system on page 8) or third-party external active speakers if you’re providing sound in a larger space.

  • Page 36: Connector Reference

    CHAPTER 3 CONNECTING POWER AND DEVICES Connector reference iQ appliance The following diagram and table present the connectors on the iQ appliance: Connector Connects to Notes RJ45 Network See page 19. USB Type-A (×2) Supported peripherals [N/A] HDMI out External monitor This connector is HDCP- encrypted HDMI.

  • Page 37: Connector Panel

    CHAPTER 3 CONNECTING POWER AND DEVICES Connector panel The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes USB Micro-B [N/A] This connector is a service port. RS-232 Room control system See page 85. Stereo 3.5 mm External speakers See page 21.

  • Page 39: Chapter 4: Configuring The Display

    Chapter 4 Configuring the display Turning on the display for the first time Connecting to a network Configuring the network for the display Configuring the network for iQ functions Connecting the display to a network Evaluating the impact of Screen Share on your network data usage Updating system software Applying an automatic system software update manually Updating system software manually...

  • Page 40: Connecting To A Network

    7. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. 8. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board 6000 series interactive displays user’s guide (smarttech.com/kb/171166) 9. Tap Finish.

  • Page 41: Configuring The Network For The Display

    CHAPTER 4 CONFIGURING THE DISPLAY Configuring the network for the display Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and enable the display to set the date and time automatically.
  • Page 42 CHAPTER 4 CONFIGURING THE DISPLAY To configure the network Add these URLs to the network whitelist. Feature https://ws.kappboard.com Automatic iQ system software update NOTE Block access to https://ws.kappboard.com to prevent automatic iQ system software updates https://*.mixpanel.com iQ system software *.hockeyapp.net iQ system software https://*.smarttech-prod.com SMART Notebook®...
  • Page 43 CHAPTER 4 CONFIGURING THE DISPLAY To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share 1. Open the required TCP/UDP ports: Protocol Port range Feature Outbound http Network Time Protocol 3689 iTunes music sharing 5000 Audio streaming 5353...

  • Page 44: Connecting The Display To A Network

    CHAPTER 4 CONFIGURING THE DISPLAY To allow SMART Notebook Player to connect to the display NOTE The network may have been configured to allow Network Time Protocol in To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share app. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers Connecting the display to a network The display can connect to a network using either Wi-Fi or an Ethernet connection.
  • Page 45 CHAPTER 4 CONFIGURING THE DISPLAY To connect to an Ethernet network Connect an Ethernet cable to the RJ45 receptacle on the iQ appliance. NOTE The network must provide network settings via DHCP. If you require a static IP, use DHCP reservation on your router.

  • Page 46: Evaluating The Impact Of Screen Share On Your Network Data Usage

    CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Wi-Fi > … > Advanced > Install Certificates. The USB Drive window appears. 5. Tap USB Drive. 6. Select a certificate to install. 7. If required, enter a password to extract the certificate. 8. Optionally, enter a name for the certificate in the Certificate name box and reason for certificate use in the Credential use box.

  • Page 47: Updating System Software

    CHAPTER 4 CONFIGURING THE DISPLAY Updating system software When the display is connected to the Internet, it updates its system software automatically. When an update to the system software is available, the display downloads the update in the background then waits for four hours of inactivity. When that happens, the display shows a two-minute countdown before beginning the update.

  • Page 48: Before Switching To The Beta Channel

    Before switching to the Beta channel Before switching to the Beta channel, back up important Whiteboard content using the SMART kapp® app. See the SMART Board 6000 series interactive displays user’s guide (smarttech.com/kb/171166). Switching between the Beta and Stable channels To switch to the Beta channel 1.

  • Page 49: Adding Or Removing Apps From The Launcher

    CHAPTER 4 CONFIGURING THE DISPLAY 4. Tap Update Channel, and then select Stable Channel. A dialog box appears asking you to confirm the switch to the Stable channel system software releases. The display checks for a Stable channel system software update. 5.
  • Page 50 CHAPTER 4 CONFIGURING THE DISPLAY The Library is disabled on some displays and must be enabled if you want to save Whiteboard sessions or continue previous sessions. To enable the Library 1. Tap the Home button on the screen. The launcher appears. 2.

  • Page 51: Chapter 5: Configuring Connected Computers

    Chapter 5 Configuring connected computers Installing SMART software Setting resolutions and refresh rates Install SMART software and set the resolution and refresh rate on any computers you connect to the display. NOTE For information about connecting computers, see Connecting cables for room computers, guest laptops and other input sources on page 21.
  • Page 52 CHAPTER 5 CONFIGURING CONNECTED COMPUTERS IMPORTANT Make sure a computer meets the minimum requirements in the SMART Notebook software release notes before you install SMART Learning Suite. Setting resolutions and refresh rates The following table presents the recommend resolutions and refresh rates for the display’s input sources: Input source Resolution...

  • Page 53: Chapter 6: Orienting And Calibrating The Display

    Chapter 6 Orienting and calibrating the display Orienting the display Calibrating the display Use SMART Settings on computers connected to the display to orient and calibrate it. Orienting the display If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display.

  • Page 54: Calibrating The Display

    CHAPTER 6 ORIENTING AND CALIBRATING THE DISPLAY 2. Press Orient. 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.
  • Page 55 CHAPTER 6 ORIENTING AND CALIBRATING THE DISPLAY To calibrate the display when connected to a computer 1. Open SMART Settings: Operating Procedure system Windows 10 a. Select Start. b. Scroll to and select SMART Technologies > SMART Settings. Windows 8 a. Open the Apps screen. b.
  • Page 56 CHAPTER 6 ORIENTING AND CALIBRATING THE DISPLAY 7. Continue pressing targets until the second calibration screen and a grid appears. An example appears briefly to demonstrate how to draw across the screen to calibrate the interactive surface. 8. Use a pen to draw a spiral horizontally across the grid. As you draw, the ink is blue. As you complete each square, the square becomes green.

  • Page 57: Chapter 7: Maintaining The Display

    Chapter 7 Maintaining the display Checking the display installation Cleaning the display Cleaning the screen Cleaning the camera windows and reflective tape Cleaning the presence detection sensor Maintaining ventilation Preventing condensation Replacing the pens Updating firmware Turning the display off and back on Resetting the display Removing and transporting the display With proper maintenance, the display will provide years of use.

  • Page 58: Cleaning The Screen

    CHAPTER 7 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

  • Page 59: Maintaining Ventilation

    CHAPTER 7 MAINTAINING THE DISPLAY Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors. To clean the camera windows and reflective tape 1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective tape along the top of the screen.

  • Page 60: Preventing Condensation

    CHAPTER 7 MAINTAINING THE DISPLAY Preventing condensation The screen contains layers of glass that can collect condensation, especially in the following conditions: Temperature extremes with high humidity Rapid changes in humidity, which can occur when you operate the product near water (such as a pool, kettle or air conditioner ventilator) To evaporate condensation from the display 1.

  • Page 61: Turning The Display Off And Back On

    For information on updating the iQ appliance software, see Updating system software on page 35. To update firmware SMART Board 6000 series firmware. Turning the display off and back on In some situations, you need to turn off the display for a period of time. You can turn it back on after.

  • Page 62: Removing And Transporting The Display

    CHAPTER 7 MAINTAINING THE DISPLAY Removing and transporting the display If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion. To remove and transport the display safely, use two or more trained installers. WARNING Do not attempt to move the display by yourself.
  • Page 63 CHAPTER 7 MAINTAINING THE DISPLAY To transport the display See Transporting the display on page 11. smarttech.com/kb/171167...

  • Page 65: Troubleshooting The Display

    Chapter 8 Troubleshooting Troubleshooting the display Resolving issues with power Resolving issues with presence detection and Wake to Touch Resolving issues with video Resolving issues with audio Resolving issues with touch and digital ink Resolving issues with remote management Troubleshooting the display’s software Resolving general issues Resolving issues with Activities Resolving issues with Workspaces...

  • Page 66: Chapter 8 Troubleshooting

    CHAPTER 8 TROUBLESHOOTING Video Audio Touch and digital ink The Standby button on the front control panel also functions as an indicator light. You can use the indicator light to resolve common issues with the display. For more information, see Front control panel on page 5.
  • Page 67 CHAPTER 8 TROUBLESHOOTING Issue Solutions The display turns on when it Set the Re-enable Time option so that users have enough time to leave the room shouldn’t. See Proximity on page 82. Be aware that the presence detection sensor’s range is 16' (5 m). Check for the following: Direct sunlight Bright lights...

  • Page 68: Resolving Issues With Video

    CHAPTER 8 TROUBLESHOOTING Resolving issues with video Issue Solutions You’re experiencing the following Confirm with the installers that the computer is connected to the display with or similar issues with video: only a single cable. Confirm with the installers that the video cable connecting the display and the A computer is connected to computer meets SMART’s recommendations.

  • Page 69: Troubleshooting The Display's Software

    CHAPTER 8 TROUBLESHOOTING Resolving issues with touch and digital ink Issue Solutions You’re experiencing the following Be aware that users can’t touch or write or draw over content shared with the or similar issues with touch and Screen Share app. digital ink: Clean the display and make sure nothing is blocking the cameras.

  • Page 70: Resolving General Issues

    CHAPTER 8 TROUBLESHOOTING Resolving general issues Issue Solutions An app or feature is missing or not The apps and features available depend on the iQ appliance model. available. Identifying your SMART kapp iQ® system and AM30 appliance version. The iQ system software may not include that feature or app. See the iQ system software release notes.

  • Page 71: Resolving Issues With Activities

    There are no SMART Notebook You need to share a SMART Notebook file with the display. files in the mobile app. See the SMART Board 6000 series interactive displays user’s guide (smarttech.com/kb/171166) and your computer’s documentation. The mobile device or Notebook The display or the mobile device is unable to connect to the Internet. Check the Player is no longer connected to the settings for display and the mobile device and try connecting again.

  • Page 72: Resolving Issues With Browser

    CHAPTER 8 TROUBLESHOOTING Resolving issues with Browser Issue Solutions There is an issue with Browser. Make sure the display is connected to a network. See Connecting to a network on page 28. If Browser can’t visit secure (https) websites, ensure the display’s date and time are correct.
  • Page 73 CHAPTER 8 TROUBLESHOOTING Issue Solutions There is an issue with audio. See Resolving issues with audio on page 56. Turn off the mute setting on your computer. Turn up the volume on your computer. Turn up the volume on the display. See Front control panel on page 5.

  • Page 74: Resolving Issues With Screen Share

    CHAPTER 8 TROUBLESHOOTING Resolving issues with Screen Share Restart the Screen Share app and its discovery services: 1. On the display, open the launcher. The launcher appears. 2. Tap Settings 3. Scroll to Applications > Screen Share. 4. Tap Reset. Resolving issues with Android™...
  • Page 75 CHAPTER 8 TROUBLESHOOTING Issue Solutions The display’s name appears in the Open the Screen Share app. list of available devices but you’re a. On the display, open the launcher. unable to connect to it. The launcher appears. b. Tap Screen Share The video is choppy or the audio If your network is slow or congested, Screen Share is affected.

  • Page 76: Resolving Issues With Apple Devices

    CHAPTER 8 TROUBLESHOOTING Resolving issues with Apple devices Issue Solutions The display’s name doesn’t appear Make sure your mobile device or computer is on the same network as the in the list of available devices. display. If your display is using a wired network connection, try connecting it to a wireless network.
  • Page 77 CHAPTER 8 TROUBLESHOOTING Issue Solutions The video is choppy or the audio If your network is slow or congested, Screen Share is affected. Contact your isn’t in sync with the video. administrator. The display and the mobile device or computer could be connected to different wireless access points, which can increase latency.

  • Page 78: Resolving Issues With Chrome Browser And Chromebook

    CHAPTER 8 TROUBLESHOOTING Resolving issues with Chrome™ browser and Chromebook™ Issue Solutions The display’s name doesn’t appear Make sure your computer is on the same network as the display. in the list of available devices. If your display is using a wired network connection, try connecting it to a wireless network.

  • Page 79: Resolving Issues With Windows Computers

    Make sure the operating system on your computer is up to date. Windows Wireless Display (Miracast) is currently not supported. Use Google Cast from Chrome browser. See the SMART Board 6000 series interactive displays user’s guide (smarttech.com/kb/171166). You can purchase AirParrot, an application that allows you to share your computer’s display, an application, audio or a media file.

  • Page 80: Advanced Troubleshooting For Screen Share

    Wait several minutes and attempt to connect again. You’re using Miracast or an unsupported wireless screen casting method. See the SMART Board 6000 series interactive displays user’s guide (smarttech.com/kb/171166). smarttech.com/kb/171167...

  • Page 81: Referring To The Smart Knowledge Base For Additional Troubleshooting Information

    CHAPTER 8 TROUBLESHOOTING Issue Solutions Screen Share is not working for There might be an issue with the Windows firewall. Windows computers. Windows 7 operating system: See Allow a program to communicate through Windows Firewall. Windows 8 operating system: See Windows Firewall from start to finish.

  • Page 82: Contacting Your Reseller For Additional Support

    CHAPTER 8 TROUBLESHOOTING Contacting your reseller for additional support If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where). Your reseller might ask you for the serial number for the display or the iQ appliance. Locating the display serial number The display’s serial number is located in three places: In the on-screen display menu (see Serial Number on page 83)

  • Page 83: Appendix A: Using Settings

    Appendix A Using settings About device Diagnostics Language Country Security Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Launcher SMART iQ Whiteboard Screen Share You can access the display’s settings using the icon in the launcher. NOTE Older versions of the display don’t have all Settings options available.

  • Page 84: Diagnostics

    APPENDIX A USING SETTINGS Option Values Function Notes Send Feedback [N/A] Send feedback to SMART [N/A] about the display experience Legal Information [N/A] Shows the open source [N/A] licenses, the SMART end user license agreement and SMART intellectual property information Board information Build number [N/A]...

  • Page 85: Language

    APPENDIX A USING SETTINGS Language Option Values Function Notes [Languages] Sets the language for the settings To select a different language for Language menu the on-screen display menu, see page 81. Country Option Values Function Notes [Countries] Sets the display’s country [N/A] Country Security...

  • Page 86: Wi-Fi

    APPENDIX A USING SETTINGS Wi-Fi NOTE To add a proxy, see Connecting the display to a network on page 32. Option Values Function Notes Wi-Fi [Wireless Select a wireless network Turn on Wi-Fi to discover networks. networks] Scan [N/A] Scan for wireless networks Tap More to access this option.

  • Page 87: Ethernet

    APPENDIX A USING SETTINGS Option Values Function Notes MAC address [N/A] Shows the display’s MAC address [N/A] IP address [N/A] Shows the display’s IP address [N/A] Ethernet NOTE Manual configuration isn’t available. The IP address is automatically configured via DHCP. Option Values Function Notes IP address [N/A] Shows the display’s IP address [N/A]...

  • Page 88: Auto Update

    APPENDIX A USING SETTINGS Auto Update NOTE To prevent automatic system software updates, block access to https://ws.kappboard.com. Option Values Function Notes Updates Channel Stable Channel Sets which system software When switching from the Beta updates the display receives Channel to the Stable Channel, a Beta Channel factory reset occurs.

  • Page 89: Screen Share

    APPENDIX A USING SETTINGS Option Values Function Notes Mobile app Saving Whiteboards Enables or disables the Capture If this is off, the QR code is not function in the SMART kapp app visible. The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app.

  • Page 91: Appendix B: Using The On-Screen Display Menu

    Appendix B Using the on-screen display menu Changing settings in the on-screen display menu Picture menu options Sound menu options OSD menu options Setup menu options Multi-Window menu options About menu options You can access the on-screen display menu using the menu control panel located on the side of the display.

  • Page 92: Changing Settings In The On-Screen Display Menu

    APPENDIX B USING THE ON-SCREEN DISPLAY MENU Changing settings in the on-screen display menu To change settings in the on-screen display menu 1. Press the MENU button on the menu control panel. The on-screen display menu appears. 2. Press the up and down arrows to highlight a menu, and then press SET. 3.

  • Page 93: Sound Menu Options

    APPENDIX B USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes Color temperature Normal Sets the color temperature Select User to customize the amount of red, green and blue in Warm the image. User Select one of the other values to set Cool the amount of red, green and blue in the image to default values.

  • Page 94: Setup Menu Options

    APPENDIX B USING THE ON-SCREEN DISPLAY MENU Option Values Function Notes OSD Reset [N/A] Resets all options in the OSD menu [N/A] to their default values Setup menu options Option Values Function Notes Power Save Enables or disables Power Save When Power Save mode is enabled mode and there is no video input, No Signal appears on the screen...

  • Page 95: Multi-Window Menu Options

    APPENDIX B USING THE ON-SCREEN DISPLAY MENU Multi-Window menu options Option Values Function Notes Sets the number of video inputs If you use this feature, be aware Multi-Window Mode that appear on the display’s screen that SMART doesn’t support touch Dual to one (Off), two (Dual) or four while multiple input sources appear...

  • Page 97: Appendix C: Remotely Managing The Display

    Appendix C Remotely managing the display Connecting a computer to the display Configuring the computer’s serial interface settings Power modes Commands and responses Command inventory Power state Source Video Audio Multi-Window System information Resolving issues with remote management You can connect a computer to the room control input on the display to remotely select video inputs, turn the display on or off and get information about the display’s current settings, such as contrast and power state.

  • Page 98: Connecting A Computer To The Display

    APPENDIX C REMOTELY MANAGING THE DISPLAY Connecting a computer to the display Connect an RS-232 cable from the computer’s serial output to the room control input on the connector panel. IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type.

  • Page 99: Power Modes

    APPENDIX C REMOTELY MANAGING THE DISPLAY 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length Parity bit None Stop bit A command prompt (>) appears on the following line, and the display can now accept commands from the computer.
  • Page 100 APPENDIX C REMOTELY MANAGING THE DISPLAY In the example below, the user included an extra space in the contrast command. INCORRECT >set con trast=65 invalid cmd=set con trast=65 NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. Review each entry carefully before you press ENTER. Don’t send another command until you receive the response and the next command prompt.
  • Page 101 APPENDIX C REMOTELY MANAGING THE DISPLAY To assign a value to a setting Use the set command. This example sets the contrast level to 65: >set contrast=65 contrast=65 To assign a value to a setting for a specific video input Use the set command and specify the video input.

  • Page 102: Command Inventory

    APPENDIX C REMOTELY MANAGING THE DISPLAY Command inventory Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response...

  • Page 103: Video

    APPENDIX C REMOTELY MANAGING THE DISPLAY Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =hdmi2 =displayport =ops/hdmi =ops/displayport =next set videoinputdetect [Value] =ops/hdmi videoinputdetect=[Value] =ops/displayport =off Video Use the following commands to identify video settings. Command Response Possible values...
  • Page 104 APPENDIX C REMOTELY MANAGING THE DISPLAY Use the following commands to assign video settings. Command Possible values Response Standby mode set displaymode [Value] =standard displaymode=[Value] =user =dynamic set contrast [Value] + [Incremental value] contrast=[Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value]...

  • Page 105: Audio

    APPENDIX C REMOTELY MANAGING THE DISPLAY Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get balance balance=[Value] 0–100 Use the following commands to assign audio settings. Command Possible values Response...
  • Page 106 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get mwwindow2input mwwindow2input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow3input mwwindow3input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow4input mwwindow4input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport Use the following commands to assign Multi-Window settings. Command Possible values Response...

  • Page 107: System Information

    APPENDIX C REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set mwwindow4input [Value] =hdmi1 mwwindow4input=[Value] =hdmi2 =displayport =opshdmi =opshdmidisplayport System information Use the following commands to identify system information settings. Command Response Possible values Standby mode get autopoweroff autopoweroff=[Value] 15–240 get fwverscr...
  • Page 108 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Response Possible values Standby mode get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value] get proximityreenable proximityreenable=[Value] 1–10 get proximitydetected proximitydetected=[Value] get monitorid monitorid=[Value] 1–100 get powersave powersave=[Value] get fbc fbc=[Value]...
  • Page 109 APPENDIX C REMOTELY MANAGING THE DISPLAY Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Hebrew =Italian =Dutch =Norwegian =Portuguese =Russian =Swedish =Turkish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set monitorid [Value]...

  • Page 110: Resolving Issues With Remote Management

    APPENDIX C REMOTELY MANAGING THE DISPLAY Resolving issues with remote management The following table presents common issues with remote management and explains how to resolve them: Issue Solutions You can’t establish a connection Configure the serial interface settings. between the display and the See Configuring the computer’s serial interface settings on page 86.

  • Page 111: Appendix D: Hardware Environmental Compliance

    Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health.
  • Page 112 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171167...

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