Resolving Issues With Chrome Browser And Chromebook - SMART Board 6000 series Installation And Maintenance Manual

CHAPTER 8
TROUBLESHOOTING
Resolving issues with Chrome™ browser and Chromebook™
Issue
The display's name doesn't appear
in the list of available devices.
The display's name appears in the
list of available devices but you're
unable to connect to it.
The video is choppy or the audio
isn't in sync with the video.
66 smarttech.com/kb/171167
Solutions
Make sure your computer is on the same network as the display.
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If your display is using a wired network connection, try connecting it to a wireless
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network.
NOTE
Wired and wireless networks don't often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that's connected
wirelessly.
Make sure the display and computer are set to the correct date and time.
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See Date & time on page 76 and your computer's documentation.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
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reconnect the Ethernet cable.
Restart your computer.
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NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
For more information about the Google Cast browser extension, see
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tab or entire desktop.
Restart your display.
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See Turning the display off and back on on page 49.
If you've restarted your display and still don't see the display's name in the list of
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devices, wait several minutes and try to connect to the display again.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
If your network is slow or congested, Screen Share is affected. Contact your
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administrator.
Not all devices are designed for video encoding for Screen Sharing, so video
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streaming might not behave as expected.
Sharing videos or playing video games with frequent screen updates requires
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more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 34.
Screen Share has not been optimized for performance with Chromebooks. For
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best results, limit usage to static content.
The display and the computer might be connected to different wireless access
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points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
Make sure the antenna is attached to the iQ appliance.
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.
Casting a