E - Contacting Hatteras Networks; Hatteras Networks Technical Support Center; Customer Portal Website; Repair And Return Address - Hatteras HN4000 Hardware Installation Manual

A
Contacting Hatteras Networks
E.1

Hatteras Networks Technical Support Center

❒
E‐mail access to the Technical Assistance Center is available at:
support@hatterasnetworks.com
❒
The toll‐free Hatteras Networks Technical Assistance Center phone number (from the
USA) is:
1.866.694.2883
❒
From outside the USA, the Hatteras Networks Technical Assistance Center phone number
(toll) is:
1.919.991.5475
E.2

Customer Portal Website

To access the Hatteras Networks Customer Portal website, go to
and click the Customer Portal button.
From the Customer Portal, you can download system software, product documentation, opera‐
tions notes, training documents, and technical whitepapers.
If you do not have a customer portal account, please contact your account manager or account
systems engineer
E.3

Repair and Return Address

Before you return a product to Hatteras Networks, you must obtain a Returned Materials
Authorization (RMA) number from the Hatteras Networks Technical Assistance Center.
The Hatteras Networks North American repair and return address is:
Hatteras Networks, Inc.
523 Davis Dr, Suite 500
Durham, NC 27713
USA
920550-5020 Rev 14
. . . . . . . .
www.hatterasnetworks.com,
HN4000 Hardware Installation Guide
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