Activating Auxiliary Work - Avaya 9621G User Manual

Call Center Agent operations
3. Tap Select. Select or press the OK button.
Result
The After Call Work icon (

Activating Auxiliary Work

About this task
You can activate the Aux Work state to notify the system that you are unavailable for any call
at this moment.
If configured by your system administrator, you may need to specify a reason by entering a
Reason Code.
Note:
Your Deskphone supports the Interruptible Aux work feature. If configured for your system, this
feature can display messages such as "You are needed" and the system can change your
status to Auto or Manual In.
See About Reason Codes
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Aux Work using the up or down navigation arrows.
3. If optional or forced Reason Codes have been configured by your system
4. Tap Select.
Result
The Aux Work icon (
entered), or the Aux Work Pending icon (
Reason Code (if entered).
Note:
You see the Aux Work Pending icon if you activate Aux Work while active on a call. Once
the call has been released, you enter the Aux Work state.
®
24 Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
) appears on the Agent Status Line.
on page 21 for more information.
administrator, enter the Reason Code .
) appears on the Agent Status line followed by the Reason Code (if
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) appears on the Top Line display followed by the
Augut 2012