Activating Supervisor Assist; Viewing Asai Uui - Avaya 9621G User Manual

4. Enter the resource (Skill, VDN, Agent ID, or Trunk Group) number as prompted by
5. Tap Next to view the next Vu Stats format, if applicable.
6. Tap All to view the Vu Stats on the entire display screen, if the information exceeds
7. Tap Back to return to the single line view.
8. Tap Exit to deactivate the current Vu Stats session.

Activating Supervisor Assist

About this task
Use the Supervisor Assist feature if you need assistance from your supervisor during a call,
or if you are not on a call and need to contact your supervisor. When your supervisor answers
the call, you can opt to conference your supervisor with the caller, transfer the ongoing call to
your supervisor, or drop your supervisor and go back to the current call.
The Supervisor Assist feature button label displays as Assist (#) , where # is the skill number.
However, the skill number may be blank. If the skill number is blank, CC Elite determines the
appropriate skill number to be associated with the Supervisor Assist call.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Assist using the up or down navigation arrows.
Result
If you are active on a call, your call is placed on hold while your supervisor is contacted.
After your supervisor answers the call, your display still displays the Conf and Trans
softkeys.

Viewing ASAI UUI

About this task
If the incoming call has UUI information associated with it, the UUI Info feature button is lit.
When you press the UUI Info button, the Deskphone displays the UUI information on the Agent
Information line, with the UUI icon (
®
Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
the Deskphone and press Enter.
one line.
) appearing before the call information. The UUI
Activating Supervisor Assist
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