About Message Waiting Indicator - Avaya 9621G User Manual

ASAI UUI
When you receive a call with User-to-User Information (UUI), the UUI Info feature button is lit
on the Deskphone screen. When you press the UUI Info key, the UUI icon is displayed, followed
by the UUI information. The UUI icon is used to distinguish UUI information from other call
information, such as collected digits.
Collected digits
If collected digits are associated with the incoming call, the digits are displayed on the Agent
Status line, without requiring any action on your part. The Info icon is displayed, followed by
the collected digits information.
When this information is cleared from the Agent Status line is dependent on your system
configuration.

About Message Waiting Indicator

An illuminated red LED in the upper-right corner of your Deskphone and the Message Button
on the Deskphone faceplate indicate you have unopened voice mail messages. If Visual
Alerting is enabled, the corner LED also flashes when you receive an incoming call. Depending
on your system configuration, the message waiting indicators indicate messages either for the
Deskphone extension, or for the Agent LoginID after agent login. When configured for Agent
LoginID, the message waiting indications are for the agent when the agent is logged in.
Immediately after agent login, the screen displays "MWI is indicated for the Agent ID" or "MWI
is indicated for the extension".
Your Deskphone can also be configured to indicate when other extensions have unopened
voice mail messages, using the lamp indication of specific Message Waiting Indicator (MWI)
feature buttons defined for each extension to be monitored. If your administrator has enabled
this feature, the button lamp is green, or the Touchscreen icon displays an open envelope when
there are unopened messages for the configured extensions on your Deskphone.
When all messages are cleared, the envelope will appear closed.
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Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
About Message Waiting Indicator
Augut 2012 19