Avaya one-X 9600 Series Administrator's Manual
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Avaya one-X 9600 Series Administrator's Manual

Deskphone release 6.0
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See also: Installation and Maintenance Manual
Avaya one-X™ Deskphone H.323
Administrator Guide
Release 6.0
16-300698
Issue 8
August 2010

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Summary of Contents for Avaya one-X 9600 Series

  • Page 1 Avaya one-X™ Deskphone H.323 Administrator Guide Release 6.0 16-300698 Issue 8 August 2010...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ......About This Guide ........Change History .
  • Page 4 Contents Qtest for Audio Quality ......IP Address Lists and Station Number Portability ....TCP/UDP Port Utilization .
  • Page 5 Contents Shuffling ........Wide Band Codecs .
  • Page 6 Special Administration for Touchscreen Deskphones ....Avaya "A" Menu Administration ......
  • Page 7 Contents Chapter 9: Administering Specific 9600 Series IP Deskphones ..167 Introduction ........Special Administration for the 9610 IP Telephone.
  • Page 8 Contents 8 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 9: Chapter 1: Introduction

    DHCP, HTTP, and HTTPS to obtain customized settings and to download new versions of software for the telephones. CAUTION: Avaya does not support many of the products mentioned in this document. Take CAUTION: care to ensure that there is adequate technical support available for servers used with any 9600 Series IP Deskphone system.

  • Page 10: Change History

    9608, 9611G, 9621G, and 9641G; this release also supports the BM12 Button Module. Release 6.0 was numbered to be compatible with Release 6.0 of Avaya Aura Communication Manager and Release 6.0 of Avaya Aura™ System Manager.
  • Page 11 Release 6.0. The SP-POE-xx is the only supported telephone power module for the new 9608, 9611G, 9621G and the 9641G IP Deskphones. See "Chapter 2" in the Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide Release 6.0 for 9608, 9611G, 9621G, and 9641G Deskphones for connection information.

  • Page 12: Document Organization

    Chapter 3: Network Describes administrative requirements for your Local Area Requirements Network. Chapter 4: Communication Describes how to administer Avaya Communication Manager Manager Administration to operate with 9600 Series IP Deskphones. Chapter 5: Server Administration Describes DHCP, TFTP, and HTTP/HTTPS administration for the 9600 Series IP Deskphones.

  • Page 13: Other Documentation

    Deskphones, see the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16-602968), also available on the Avaya support site. Web sites that list related, non-Avaya documents, such as those published by the Internet Engineering Task Force (IETF) and the International Telecommunication Union (ITU) are provided in the sections that follow.
  • Page 14 Introduction 14 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 15: Chapter 2: Administration Overview And Requirements

    All 9600 Series IP Deskphones currently support the H.323 signaling protocol. The 9608, 9611G, 9620, 9621G, 9630/9630G, 9640/9640G, 9641G, and 9650/9650C can alternately be configured to support Session Initiation Protocol (SIP), as covered in the Avaya one-X™ Deskphone SIP Administrator Guide (Document Number 16-601944). This document covers only 9600 Series IP Deskphones supporting H.323.
  • Page 16 Requirements. Administer the telephone to PC interface using the PHY2 parameter described in “Interface Control” in the Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide (Document Number 16-300694 for all but Release 6.0 and Document Number 16-603603 for Release 6.0 covering the 9608, 9611G, 9621G, and 9641G deskphones).
  • Page 17 55 and Chapter 7: Administering Telephone Options. Manual administration “Static Addressing Installation” in the appropriate at the telephone Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide. Quality of LLDP Link Layer Discovery Protocol (LLDP) on page 107. Service...

  • Page 18: Parameter Data Precedence

    3. Telephone software downloaded from the Avaya support site. 4. 46xxsettings file updated with site-specific information, as applicable. 5. 9600 Series IP Deskphones installed. For more information, see the appropriate Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide (Document Number 16-300694 for all but Release 6.0 and for Release 6.0 covering the 9608, 9611G, 9621G,...

  • Page 19: Administrative Checklist

    PC on the LAN. Application file(s), script Download the files from the http://www.avaya.com/support file, and settings file Avaya support site. installation on HTTP/ Chapter 6: Telephone Software HTTPS server and Application Files.

  • Page 20: Telephone Initialization Process

    These steps offer a high-level description of the information exchanged when the telephone initializes and registers. This description assumes that all equipment is properly administered ahead of time. The Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide (Document Number 16-300694 for all but Release 6.0 and Document Number 16-603603 for...

  • Page 21: Step 1: Access The Network

    Files. Step 5: Register with the call server The call server referred to in this step is Avaya Aura Communication Manager. In this step, the telephone might prompt the user for an extension and password. The telephone uses that information to exchange a series of messages with the call server. For a new...

  • Page 22: Error Conditions

    The 9600 Series IP Deskphones support a feature called Unnamed Registration. Unnamed Registration allows a telephone to register with the call server without an extension, assuming the call server also supports this feature (i.e., unnamed registration is enabled through Avaya Communication Manager administration). To invoke Unnamed Registration, either enter a null (empty) extension or password or take no action.

  • Page 23: Chapter 3: Network Requirements

    To ensure that the appropriate circuit pack(s) are administered on your server, see Chapter 4: Communication Manager Administration. For more information about hardware requirements in general, see the appropriate Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide (Document Number 16-300694 for all but Release 6.0. For Release 6.0 Issue 8 August 2010...

  • Page 24: Server Requirements

    To restore them you need to reset the telephone(s) when the file server is available. DHCP Server Avaya recommends that a DHCP server be installed and that static addressing be avoided. Install the DHCP server as described in DHCP and File Servers on page 55.

  • Page 25: Web And Push Servers (Optional)

    Administration. For “push” functionality, a Trusted Push Server is needed. The Trusted Push Server can be the same server as your WML server. Avaya recommends that you restrict access to directories on the WML server that contain push content. Note: Push is supported only in IPv4 mode.

  • Page 26: Other Network Considerations

    For more information about SNMP and MIBs, see the IETF web site listed in IETF Documents on page 13. The Avaya Custom MIB for the 9600 Series IP Telephones is available for download in *.txt format on the Avaya support Web site at http://www.avaya.com/...

  • Page 27: Ping And Traceroute

    Other Network Considerations Ping and traceroute All 9600 Series IP Deskphones respond to a ping or traceroute message sent from the call server switch or any other network source. The call server can also instruct the telephone to originate a ping or a traceroute to a specified IP address. The telephone carries out that instruction and sends a message to the call server indicating the results.

  • Page 28: Network Audio Quality Display

    Network Information screen on most 9600 Series IP button-based deskphones from the Avaya (A) Menu and select the Network Information option directly if shown, or (if not shown) first select Phone Settings, then select the Network Information option. On touchscreen deskphones (9621G, 9641G, and 9670G), access the Home screen, then select Settings, then Network Information.

  • Page 29: Ip Address Lists And Station Number Portability

    Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol. For additional TCP/UDP port utilization information as it applies to Avaya Communication Manager, see UDP Port Selection on page 41.
  • Page 30 Network Requirements Note: In many cases, the ports used are the ones called for by IETF or other standards Note: bodies. Some of the explanations in Table 5 Table 6 refer to configuration parameters or options settings. For more information about parameters and settings, see Administering Options for the 9600 Series SIP IP Telephones.
  • Page 31 Other Network Considerations Table 5: Received Packets (Destination = 9600 Series IP Telephone) (continued) Destination Port Source Port UDP or TCP? The number used in the 1719 H.323 RAS messages Source Port field of RAS packets sent by the phone As specified by CM, or as Received RTP and SRTP reserved for CNA RTP tests...
  • Page 32 Network Requirements Table 6: Transmitted Packets (Source = 9600 Series IP Telephone) (continued) Destination Port Source Port UDP or TCP? Release 2.0+ = TLSPORT Any unused TLS/SSL packets port number transmitted by the Pre-Release 2.0 = 411 telephone’s HTTP client during startup 443 unless explicitly specified Any unused...

  • Page 33: Security

    3 of 3 Security For information about toll fraud, see the respective call server documents on the Avaya support Web site. The 9600 Series IP Deskphones cannot guarantee resistance to all Denial of Service attacks. However, there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users.

  • Page 34: Registration And Authentication

    SNMP Source IP Addresses (SNMPADD), and Craft Access Code (PROCPSWD). Registration and Authentication Avaya call servers support using the extension and password to register and authenticate 9600 Series IP Deskphones. For more information, see the current version of your call server administration manual.

  • Page 35: Time-To-Service (Tts)

    Time-to-Service (TTS) The IP Endpoint Time-to-Service (TTS) feature was introduced in Software Release 1.2.1, along with Avaya Communication Manager (CM) Release 4.0. TTS changes the way IP endpoints register with their gatekeeper, reducing the time to come into service. Without TTS, IP endpoints are brought into service in two steps, which are coupled: (1) H.323 registration and...
  • Page 36 Network Requirements 36 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 37: Chapter 4: Communication Manager Administration

    Call Server Requirements Before you perform administration tasks, ensure that the proper hardware is in place, and your call server software is compatible with the 9600 Series IP Deskphones. Avaya recommends the latest PBX software and the latest IP telephone firmware.
  • Page 38 Communication Manager Administration Note: Although the 9620/9620L/9620C can be aliased as a 4620SW IP Telephone, Note: some features are not available. For example, the 9620 phones only support a total of 12 call appearances and administered feature buttons. The 4620 can be administered for a total of 24 call appearances and feature buttons.

  • Page 39: Call Server (Switch) Administration

    On the Customer Options form, verify that the IP Stations field is set to “y” (Yes). If it is ● not, contact your Avaya sales representative. The IP Softphone field does not have to be set to “y” (Yes). UDP Port Selection The 9600 Series IP Deskphones can be administered from the Avaya Communication Manager Network Region form to support UDP port selection.

  • Page 40: Rsvp

    Administration for Network Connectivity for Avaya Communication Manager (Document Number 555-233-504). To set these parameters manually see the Avaya one-X™ Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide or the Avaya one-X™ Deskphone H.323 Installation and Maintenance Guide Release 6.0 for 9608, 9611G, 9621G, and 9641G Deskphones.

  • Page 41: Nat

    ● mail. FACs are supported only for QSIG-integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling system that allows the voice mail system and Avaya Communication Manager Automated Call Processing (ACP) to exchange information. When the user presses the Messages button on the telephone, that number or FAC is automatically dialed, giving the user one-touch access to voice mail.

  • Page 42: Call Transfer Considerations

    Communication Manager Administration The settings file specifies the telephone number to be dialed automatically when the user presses this button. The command is: SET MSGNUM 1234 where 1234 is the Voice Mail extension (CM hunt group or VDN). For more information, Table Note: MSGNUM is only used when the telephone is aliased using non-native support.

  • Page 43: Conferencing Call Considerations

    Conferencing Call Considerations Attempts to transfer an outside call to an outside line are denied. However, the user can drop the denied destination and initiate a transfer to an internal destination. The call server feature, Toggle Swap, allows the user to swap the soft-held and setup call appearances.

  • Page 44: Telephone Administration

    This section refers to Communication Manager (CM) administration on the Switch Administration Terminal (SAT) or by Avaya Site Administration. The system wide CM form and the particular page that needs to be administered for each feature are provided. These features, which already exist, are not required but are recommended because they optimize the telephone user interface.
  • Page 45 Telephone Administration Access Code (PROCPSWD). Administer these three parameters using Page 3 of the change system-parameters ip-options form. Communication Manager Feature Administration Feature Administration On-Hook Dialing Set up CM so that the phone supports on-hook dialing. Use the System Parameters Features form page 10. Use the command Change system-parameters features to view the form and make the change.
  • Page 46 Communication Manager Administration Communication Manager Feature Administration (continued) Feature Administration Wideband Audio To enable Wideband Audio, use the Change IP codec: command on CM. Ensure that G.722-64K is first on the list of codecs. Note that wide band audio works only for direct-IP calls between two 96xx endpoints, either with both registered to the same server, or registered to different servers when connected by IP trunks.

  • Page 47: Administering Stations

    Figure 1: Sample Class of Restriction (COR) Form Administering Stations This section refers to Communication Manager (CM) administration on the Switch Administration Terminal (SAT) or by Avaya Site Administration. Administer the following items on the Station form, sample screens of which are provided in Figure 6...

  • Page 48: Aliasing 9600 Series Ip Deskphones

    If applicable, before administering stations be sure the deskphones are aliased according to the chart for Switch Compatibility and Aliasing IP Deskphones on page 37. Administering Features The following are administrable Station Features that Avaya recommends you administer for your 9600 Series IP Deskphones for maximum user experience. Administrable Station Features Feature Administration...

  • Page 49: Feature Buttons And Call Appearances

    Feature Buttons and Call Appearances Feature Buttons and Call Appearances For the 9610 IP Telephone The 9610 must be administered on releases earlier than CM3.1 as a 4610. On Release CM4.0 and later, administer the 9610 as a 9610. The 9610 has only one line appearance. As a consequence, you must follow these CM administration steps: Administer the first call appearance/feature button on the CM Station form as a call ●...
  • Page 50 Communication Manager Administration administered feature buttons. All administered Button Module Labels (Call Appearances and Feature Buttons) display on the corresponding module buttons. Table 7 the term “phone screen” refers to either the call appearance screen or the features screen, as applicable to the button type. Table 7: Station Form Administration Results Feature / Call Appearance (CA) / Bridged Call Appearance (BA)

  • Page 51: Enhanced Phone Screen Display For Certain Ip Deskphones

    3rd SBM24 2 of 2 For additional information about administering the call server for 9600 Series IP Deskphones, see the following Avaya documents, available on the Avaya Support Web site: Administrator Guide for Avaya Communication Manager (Document Number 03-300509). ●...

  • Page 52: Button Module(S) On The 9608, 9611G, 9630/9630G, 9640/9640G, 9641G, 9650/9650C, And 9670G

    Communication Manager Administration features list (reached by pressing the left or right arrow key while viewing the call appearances screen on the phone). Button Module(s) on the 9608, 9611G, 9630/9630G, 9640/9640G, 9641G, 9650/9650C, and 9670G Use the applicable Station form to enable the SBM24 or BM12 Button (Expansion) Module(s) and administer Call Appearances as primary appearances, bridged appearances, or busy indicators.

  • Page 53: Special Considerations For Touchscreen Deskphones

    Phone screen when the phone is ringing (Go to Phone Screen on Ringing) and/or when the user is dialing (Go to Phone Screen on Dialing). In general, Avaya recommends that you set both to Yes - except for users covering many bridged appearances who may prefer to set the Go to Phone Screen on Ringing option to No.

  • Page 54: Shuffling

    Communication Manager Administration Settings-> Options & Settings-> Screen & Sounds-> Show Quick-Touch Panel), even if it contains 0 buttons. If all or any buttons are empty, that should indicate to the user that some configuration or administration needs to be done. For the 9670, the user can select to display all eight, or no Quick Touch buttons;...

  • Page 55: Chapter 5: Server Administration

    Depending on administration, the DHCP server provides the following information to the 9600 Series IP Deskphones: IP Address of the 9600 Series IP Telephone(s) ● IP Address of the Avaya call server ● IP Address of the HTTP or HTTPS file server ●...

  • Page 56: Dhcp Server Administration

    Server Administration Avaya recommends that: A minimum of two DHCP servers be available for reliability. ● A DHCP server be available when the IP telephone reboots. ● A DHCP server be available at remote sites if WAN failures isolate IP Deskphones from ●...
  • Page 57 “SET HTTPDIR myhttpdir”. The path (relative to the root of the TLS or HTTP file server) where 96xx telephone files are stored. If an Avaya file server is used to download configuration files over TLS, but a different server is used to download software files via HTTP, set the path of the Avaya server in the DHCP site-specific option, and set HTTPDIR again in the 46xxsettings.txt file with the appropriate path...

  • Page 58: Dhcp Generic Setup

    TLSPORT Specifies the TCP port number used for HTTPS file downloading. TLSSRVR IP Address(es) or DNS name(s) of Avaya file server(s) used to download configuration files. Note: Transport Layer Security is used to authenticate the server. TLSSRVRID Controls whether the identity of a TLS server is checked against its certificate.

  • Page 59: Dhcp Server Setup

    104. - Option 51 - DHCP lease time. If this option is not received, the DHCPOFFER is not be accepted. Avaya recommends a lease time of six weeks or greater. If this option has a value of FFFFFFFF hex, the IP Address lease is assumed to be infinite as per RFC 2131, Section 3.3, so that renewal and rebinding procedures are not necessary even if...
  • Page 60 In this case the telephone will not be usable until the server can respond. Avaya recommends that once assigned an IP Address, the telephone continues using that address after the DHCP lease expires, until a conflict with another device is detected.
  • Page 61 DHCP Server Administration (renewal timer) is used as per IETF RFC 2131, Section 4.5, listed in Related Documentation. - Option 59 - DHCP lease rebind time. If not received or if this value is greater than that for Option 51, the default value of T2 (rebinding timer) is used as per RFC 2131, Section 4.5 The 9600 Series IP Deskphones do not support Regular Expression Matching, and therefore, do not use wildcards.

  • Page 62: Dhcpv6 Server Setup

    DHCP site-specific option. Additionally, the following parameters that can be set in other numbered options by DHCP can also be set in the Avaya DHCPv6 vendor-specific option: DOMAIN and DNSSRVR.

  • Page 63: Http/Https Configuration For Backup/Restore

    Administer the system parameter TLSSRVR to the address(es) of the Avaya HTTP server. ● HTTP/HTTPS Configuration for Backup/Restore In addition to the procedures in this section, you can use the Avaya File Server Application for configuration, firmware file download, and backup/restore. You can download this application from http://www.avaya.com/support.
  • Page 64 Server Administration 5. Go to control panel/Administrative Tools/Internet Services Manager and select the directory you created to hold the backups. 6. Right click and select Properties. 64 9600 Series IP Deskphone Administrator Guide Release 6.0...
  • Page 65 HTTP/HTTPS Configuration for Backup/Restore 7. Select Directory and enable write access. Issue 8 August 2010...
  • Page 66 Server Administration 8. Select Directory Security. 66 9600 Series IP Deskphone Administrator Guide Release 6.0...
  • Page 67 HTTP/HTTPS Configuration for Backup/Restore 9. Select Directory Security/Anonymous access and authentication control/Edit. 10. Select Basic authentication (password is sent in clear text). 11. Click Edit next to Select a default domain: The domain name should be blank. 12. Press OK several times to accept your settings. Issue 8 August 2010...
  • Page 68 Server Administration 13. Stop and restart the Web server. Right click on the default Web server. 14. Select Stop. 15. Right click again and Select Start. 68 9600 Series IP Deskphone Administrator Guide Release 6.0...
  • Page 69 HTTP/HTTPS Configuration for Backup/Restore 16. Open Explorer and find the directory. Right click and open properties. Ensure that all of your telephone users have write permission in this directory. 17. Now have your users do a manual backup. They will be prompted for their user id and password.

  • Page 70: For Apache Web Servers

    Server Administration For Apache Web Servers 1. Create a “backup” folder under the root directory of your Web server, and make the folder writable by everyone. All backup files will be stored in that directory. If your backup folder is for instance C:/Program Files/Apache Group/Apache2/htdocs/ backup, the 46xxsettings.txt file should have a line similar to: [SET BRURI http://www.website.com/backup/] If your backup folder is the root directory, the 46xxsettings.txt file should have a line similar...

  • Page 71: Internal Audio Parameters

    The system parameter AUDIOENV provides control of some internal audio parameters. Avaya does not recommend that customers set these values. In certain situations, particularly noisy environments, Avaya SSE may recommend a change in the AUDIOENV setting to reduce/ eliminate the effects environmental noise can have during telephone use. AUDIOENV is an...
  • Page 72 Server Administration As of software Release 6.0 (and later), Internet Protocol (IP) operation determination follows this order: If NVVPNMODE parameter value is set to "1" (Yes) only IPv4 operation is enabled. ● If NVVPNMODE is set to "0" (No), the IPv6 status IPV6STAT parameter is checked to see ●...

  • Page 73: Features Not Supporting Ipv6

    IPv4 and/or IPv6 Operation Table 11: IP Enablement Results Manually IPV6STAT Manually DHCPSTAT Result Addressing Mode(s) program- program- med IPv4 med IPv6 address? address? IPv4 only manual IPv4 only manual 2 or 3 dual-stack manual DHCPv6 dual-stack manual manual In general, if dual-stack operation is enabled, whether IPv4 or IPv6 is to be used to contact a server is determined by the value of the parameter that contains the server address(es).
  • Page 74 Server Administration 74 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 75: Chapter 6: Telephone Software And Application Files

    HTTP or HTTPS except the software files, which can only be downloaded via HTTP. Avaya recommends HTTPS for downloading the non-software file types because it ensures the integrity of the downloaded file by preventing "man in the middle" attacks. Further, once trusted certificates are downloaded into the telephone, HTTPS ensures that the file server itself will be authenticated via a digital certificate.

  • Page 76: 9600 Series Ip Telephone Scripts And Application Files

    Release 6.0 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own (non-Avaya) HTTP server can ignore or delete this directory.

  • Page 77: Upgrade File

    Avaya recommends that you do not alter the upgrade script file. If Avaya changes the upgrade script file in the future, any changes you have made will be lost. Avaya recommends that you use the 46xxsettings.txt file to customize your settings instead. However, you can change the settings file name, if desired, as long as you also edit the corresponding GET command in the upgrade script file.

  • Page 78: The Group Parameter

    If the file cannot be obtained, the telephone will continue to interpret the original file. Download the 46xxsettings.txt template file from support.avaya.com and edit it to add your own custom settings. See...
  • Page 79 The GROUP Parameter {specify settings unique to Group 0} goto END # CALLCENTER {specify settings unique to Group 1} goto END # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} Issue 8 August 2010...
  • Page 80 Telephone Software and Application Files 80 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 81: Chapter 7: Administering Telephone Options

    7 digits, a user cannot invoke any local options without first entering the PROCPSWD value on the Craft Access Code Entry screen. For more information on craft options, see the Avaya one-X™ Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide.
  • Page 82 " " (Null) WML-Application URI. The URI used to obtain the AvayaMenuAdmin.txt file for WML-applications under the A (AVAYA) Menu. Specify the HTTP server and directory path to the administration file. Do not specify the administration file name. For more information, see Avaya "A"...
  • Page 83 Administering Options for the 9600 Series IP Telephones Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range APPSTAT Controls whether specific applications are enabled, restricted, or disabled. Values are: 1=all applications enabled, 2=Speed Dial (Contacts) changes and Call Log disabled and Redial last number only, 3=Speed Dial (Contacts) changes disabled, 0=Speed Dial...
  • Page 84 Valid values are: 1=Display caller name but not number. 0=Display both caller name and number. CNAPORT 50002 Avaya Converged Network Analyzer (CNA) server registration transport-layer port number (0-65535). Applies to IPv4 only. 3 of 18 84 9600 Series IP Deskphone Administrator Guide Release 6.0...
  • Page 85 CNASRVR " " (Null) Text string containing the IP Addresses of one or more Avaya Converged Network Analyzer (CNA) servers to be used for registration; applies to IPv4 only. Format is dotted decimal or DNS format, separated by commas, with no spaces Zero to 255 ASCII characters, including commas.
  • Page 86 Administering Telephone Options Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range DNSSRVR 0.0.0.0 Text string containing the IP Address of zero or more DNS servers, in dotted-decimal format, separated by commas with no intervening spaces (0-255 ASCII characters, including commas).
  • Page 87 Valid values are "1" through "12". GUESTLOGINSTAT Guest login permission flag. If "1" the Guest Login option is listed on the Avaya Menu; if "0" the Guest Login option is not available. GUESTWARNING Guest login warning in minutes to indicate when to notify the user that GUESTLOGINDURATION will expire.
  • Page 88 IP Deskphones are to use a VLAN that is separate from the default data VLAN. If the VLAN identifier is to be configured via H.323 signaling based on Avaya Communication Manager administration forms, it should not be set here. As of software Release 2.0, L2QVLAN will always be...
  • Page 89 Administering Options for the 9600 Series IP Telephones Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range LANG0STAT Controls whether the built-in English language text strings can be selected by the user. Valid values are: 0 = User cannot select English language text strings 1 = User can select English language text strings.
  • Page 90 Note: CM 5.2 or later is required for this feature to work. MCIPADD 0.0.0.0 Call Server Address. Zero or more Avaya Communication Manager server IP Addresses. Format is dotted-decimal or DNS name format, separated by commas without intervening spaces (0-255 ASCII characters, including commas).
  • Page 91 Administering Options for the 9600 Series IP Telephones Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range NDREDV6 Applies only to deskphones running software Release 6.0 and later. Controls whether IPv6 Neighbor Discovery Redirect messages will be processed.
  • Page 92 Administering Telephone Options Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range OPSTAT2 OPSTAT override flag. If set to 0, OPSTAT is not affected. If set to 1, OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action.
  • Page 93 Administering Options for the 9600 Series IP Telephones Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range PHY1STAT Ethernet line interface setting (1=auto-negotiate, 2=10Mbps half-duplex, 3=10Mbps full-duplex, 4=100Mbps half-duplex, 5=100Mbps full-duplex, and 6=1000Mbps full-duplex if supported by the hardware).
  • Page 94 Push capabilities. Valid values are any three or four digit combination using only the digits "0", "1", or "2". For information on push messaging and administration, see the Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface (API) Guide (Document Number 16-600888).
  • Page 95 Addresses for SNMP queries, in dotted decimal or DNS format, separated by commas, with up to 255 total ASCII characters including commas. Note that as of Avaya Communication Manager Release 4.0, SNMP addresses can also be administered on the system-parameters IP-options form.
  • Page 96 Administering Telephone Options Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range STATIC Static programming override flag. If set to “0” static programming never overrides call server (DHCP) or call server administered data. If set to “1” static programming overrides only file server administered data.
  • Page 97 Administering Options for the 9600 Series IP Telephones Table 12: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Description and Value Range TRUSTCERTS " " (Null) File names of third-party trusted certificates to be downloaded. Zero or more file names or URLs, separated by commas without any intervening spaces;...
  • Page 98 Value: Zero or one URI (0-255 ASCII characters, no spaces). Null is valid but if Null, no page displays. Avaya recommends that WMLIDLEURI be specified for telephones in public areas through the use of a GROUP parameter.

  • Page 99: Vlan Considerations

    VLAN Tagging IEEE 802.1Q tagging (VLAN) is a useful method of managing VoIP traffic in your LAN. Avaya recommends that you establish a voice VLAN, set L2QVLAN to the VLAN ID of that VLAN, and provide voice traffic with priority over other traffic. If LLDP was used set the telephones’ VLAN, that setting has absolute authority.

  • Page 100: Vlan Default Value And Priority Tagging

    Administering Telephone Options VLAN Default Value and Priority Tagging The parameter L2QVLAN identifies the 802.1Q VLAN Identifier and is initially set to "0". This default value indicates “priority tagging” and specifies that your network Ethernet switch automatically insert the default VLAN ID without changing the user priority of the frame. But some switches do not understand a VLAN ID of zero and require frames tagged with a non-zero VLAN ID.

  • Page 101: Vlan Separation

    DHCP administered so that the telephone will get a response to a DHCPDISCOVER when it makes that request on the default (0) VLAN. After VLANTEST expires, if an Avaya IP Telephone running R1.2 receives a non-zero L2QVLAN value, the telephone will release the IP Address and send DHCPDISCOVER on that VLAN.
  • Page 102 Administering Telephone Options Note: The 9610 IP Telephone does not support full VLAN separation because it has no Note: secondary Ethernet interface and therefore never has PHY2VLAN and PHY2PRIO values. Table 13: VLAN Separation Rules Then VLANSEP is “1” AND the deskphone is Tagged Frames received on the secondary (On/Enabled) tagging frames with a...
  • Page 103 VLAN Considerations Table 13: VLAN Separation Rules (continued) Then VLANSEP is “1” AND the deskphone is Frames forwarded to the network from the secondary (On/Enabled) not tagging frames, Ethernet interface will not be changed before forwarding. Tagging is not added or removed and the VLAN ID and priority does not change for frames OR if the deskphone is received on the secondary interface.

  • Page 104: Dns Addressing

    Administering Telephone Options Table 13: VLAN Separation Rules (continued) Then VLANSEP is “1” AND the telephone is The Ethernet switch forwarding logic determines that (On/Enabled) not tagging frames, frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the telephone without regard to specific VLAN IDs or OR if the telephone is the existence of tags.

  • Page 105: Ieee 802.1X

    IEEE 802.1X Note: Administer Options 6 and 15 appropriately with DNS servers and Domain names Note: respectively. IEEE 802.1X 9600 Series IP Deskphones support the IEEE 802.1X standard for Supplicant operation , and support pass-through of 802.1X messages to an attached PC; one exception is the 9610, which does not have a secondary Ethernet interface.

  • Page 106: 802.1X Supplicant Operation

    When a telephone is installed for the first time and 802.1x is in effect, the dynamic address process prompts the installer to enter the Supplicant identity and password. The IP telephone does not accept null value passwords. See “Dynamic Addressing Process” in the Avaya one-X™ Deskphone H.323 for 9600 Series IP Telephones Installation and Maintenance Guide.

  • Page 107: Link Layer Discovery Protocol (Lldp)

    Link Layer Discovery Protocol (LLDP) Some switches support authentication of multiple devices connected through a single switch port. This is known as multi-supplicant or MAC-based operation. These switches typically send unicast 802.1X packets to authenticating devices. These switches support the following two scenarios: Standalone telephone (Telephone Only Authenticates) - When the IP telephone is ●...
  • Page 108 Administering Telephone Options A 9600 Series IP Telephone initiates LLDP after receiving an LLDPDU message from an appropriate system. Once initiated, the telephones send an LLDPDU every 30 seconds with the following contents: Table 14: LLDPDU Transmitted by the 9600 Series IP Deskphones Category TLV Name (Type) TLV Info String (Value)
  • Page 109 Manufacturer Name TIA LLDP MED Inventory – Model MODEL with the final Dxxx characters Name removed. Avaya Proprietary PoE Conservation Provides Power Conservation abilities/settings, Level Support Typical and Maximum Power values. OUI = 00-40-0D (hex), Subtype = 1. Avaya Proprietary Call Server IP Call Server IP Address.
  • Page 110 Administering Telephone Options On receipt of a LLDPDU message, the deskphones will act on the TLV elements described in Table Table 15: Impact of TLVs Received by 9600 Series IP Deskphones on System Parameter Values System Parameter Name Name Impact PHY2VLAN IEEE 802.1 Port The value is changed to the Port VLAN identifier in...
  • Page 111 Link Layer Discovery Protocol (LLDP) Table 15: Impact of TLVs Received by 9600 Series IP Deskphones on System Parameter Values (continued) System Parameter Name Name Impact L2Q, L2QVLAN, MED Network L2Q - set to “2” (off) If T (the Tagged Flag) is set to L2QAUD, Policy TLV 0;...

  • Page 112: Local Administrative Options Using The Telephone Dialpad

    Local Administrative Options Using the Telephone Dialpad The Avaya one-X™ Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide details how to use Craft local procedures at the telephone for administration. The local procedures you might use most often as an administrator are: CLEAR - Remove all administered values, user-specified data, option settings, etc.

  • Page 113: Language Selection

    Language Selection Language Selection 9600 Series IP Deskphones are factory-set to display information in the English language. As of Release 1.1, all software downloads include language files for 13 additional languages. Software Release 1.2 added support for a large font version of English only and Release 1.5 added Arabic to the language file download.

  • Page 114: Administering Voice-Initiated Dialing

    9600 Series IP Telephone Customizable System Parameters. To view multiple language strings, see the MLS local procedure in the Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide. To download a language file or review pertinent information, go to http://support.avaya.com/unicode.

  • Page 115: Gigabit Ethernet Adapter

    U.K. English U.S. English Two voice-initiated dialing settings are available to end users by the Avaya Menu -> Call Settings option. They are Voice Dialing and Voice Dialing Language, which allow the end user to enable/disable voice-initiated dialing and select one of the voice languages you administered using the VOXFILES parameter for voice dialing, respectively.

  • Page 116: Log Digit (Smart Enbloc) Dialing

    Administering Telephone Options Log Digit (Smart Enbloc) Dialing Avaya Communication Manager (CM) Releases 4.0 and up give the call server the potential to provide a superior level of enhanced "log digit analysis." This feature (also called smart enbloc dialing) allows the call server to supplement the number the telephone dials based on the call server’s knowledge of the entire dialing plan.
  • Page 117 In all cases, the digits the telephones insert and dial are subject to standard Note: Avaya server features and administration. This includes Class of Service (COS), Class of Restriction (COR), Automatic Route Selection (ARS), and so on. As indicated in...

  • Page 118: Enhanced Local Dialing Requirements

    Administering Telephone Options country code. The telephone then prepends the rest of the telephone number with PHNOL to get an outside line and PHNIC to get an international trunk. The telephone then dials normally, with the call server routing the call appropriately. Enhanced Local Dialing Requirements The enhanced local dialing feature is invoked when all the following conditions are met: A user invokes the Redial application, the Missed or Answered Call Log, or any...
  • Page 119 Administering Features on Softkeys Active with talk path TALKFEATURES Note: The system parameters are described in more detail in Table Note: This capability works as follows: You administer feature buttons for the telephone on the call server as you normally would, ●...
  • Page 120 Administering Telephone Options softkey turns the telephone’s backlight off, saving energy. The backlight comes back on automatically when an phone activity is detected, such as an incoming call or a button press by the user. Another consideration for IDLEFEATURES or DIALFEATURES is that if the system parameter PHNEMERGNUM is administered, the third softkey in the Idle or Dialing call state will always be labeled "Emerg."...
  • Page 121 Administering Features on Softkeys The Feature Numbers are as follows: Table 16: CM Feature Numbers for Assigning Softkeys Feature Name Default Label Feature Number abr-prog AbbrvDial Program abr-spchar AbrvDial (char) abrv-dial abrv-ring ac-alarm AC Alarm aca-halt Auto-Ckt Assure account Acct act-tr-grp Cont Act admin...
  • Page 122 Administering Telephone Options Table 16: CM Feature Numbers for Assigning Softkeys (continued) Feature Name Default Label Feature Number busy-ind Busy call-disp Make Call call-fwd Call Forwarding call-park Call Park call-pkup Call Pickup callr-info Caller Info call-timer Ctime cancel Cancel cas-backup CAS Backup cdr1-alrm CDR 1 Failure...
  • Page 123 Administering Features on Softkeys Table 16: CM Feature Numbers for Assigning Softkeys (continued) Feature Name Default Label Feature Number dial-icom Dial Icom did-remove DID Remove did-view DID View directory Directory dir-pkup Directory Pkup disp-chrg Display Charge display Display disp-norm Local/Normal dn-dst Do Not Disturb dont-split...
  • Page 124 Administering Telephone Options Table 16: CM Feature Numbers for Assigning Softkeys (continued) Feature Name Default Label Feature Number inspect Inspect Mode int-aut-an IntAutoAns intrusion Intrusion last-mess Last Message last-numb Last Number Dialed last-op Last Operation lic-error License Error limit-call LimitInCalls link-alarm Link Failure (#) local-tgs...
  • Page 125 Administering Features on Softkeys Table 16: CM Feature Numbers for Assigning Softkeys (continued) Feature Name Default Label Feature Number mm-multnbr MM MultNbr mm-pcaudio MM PCAudio msg-retr Message Retrieve mwn-act Message Waiting Act. mwn-deact Message Waiting Deact. next Next night-serv Night Serv noans-alrt RONA no-hld-cnf...
  • Page 126 Administering Telephone Options Table 16: CM Feature Numbers for Assigning Softkeys (continued) Feature Name Default Label Feature Number ringer-off Ringer Cutoff rs-alert System Reset Alert rsvn-halt rsvn-halt scroll Scroll send-calls Send All Calls send-term Send All Calls-TEG serial-cal Serial Call serv-obsrv Service Observing signal...

  • Page 127: Administering A Custom Screen Saver

    SCREENSAVERON. The screen saver is removed whenever the idle timer is reset. If the value of SCREENSAVERON is "0", neither the standard Avaya screen saver, nor any customized screen saver you specify in the SCREENSAVER system parameter will be displayed.

  • Page 128: Backup/Restore

    Authorization request-header in each transmitted GET and PUT method. This is intended for use by the Avaya IP Telephone File Server Application (which can be downloaded from the Avaya support Web site) so that the telephone requesting the file transaction can be authenticated.
  • Page 129 "1". This is a security feature to allow control over whether the credentials are sent to servers with third-party certificates. If a non-Avaya certificate is used by the server on which the Avaya IP Telephone File Server Application is installed, set BRAUTH to "1" to enable authentication of the telephones.

  • Page 130: Backup

    Administering Telephone Options Backup When the system parameter BRURI is non-null, user changes are automatically backed up to the file ext_96xxdata.txt (where ext is the extension number of the deskphone) on the HTTP server to a user-specified directory. Backup formats are as follows: Table 17: Backup File Formats Item/Data Value Format...
  • Page 131 Backup/Restore A backup saves the options and non-password parameters shown in Table 18, as well as the information shown in Table Table 18: Options and Non-Password Parameters Saved During Backup Parameter Name Setting HOMEFAVnn Contact Favorites data; 9670G only. An entry is backed up for each Home screen favorite, where nn is the index number for that favorite.

  • Page 132: Restore

    Administering Telephone Options Table 18: Options and Non-Password Parameters Saved During Backup (continued) Parameter Name Setting PERSONALWAV Personalized Ring value - 9670G only PHNABKNAME Contacts Pairing PHNEDITDIAL Edit Dialling PHNQUICKPANEL Quick Touch Panel; 9670G only PHNREDIAL Redial PHNSCRONANS Go to Phone Screen on Answer PHNSCRONCALL Go to Phone Screen on Calling PHNSCRONALERT...

  • Page 133: 9610 Backup/Restore

    9610 Backup/Restore During backup file restoration, user activity is prohibited until a Retrieval successful or Retrieval Failed message displays. When a restore attempt fails, if a retrieved file has no valid data, or if a retrieved file cannot be successfully stored, a Retrieval Failed message displays at the telephone until the user takes another action.

  • Page 134: 9610 Retrieval Procedures

    Restore OK or Restore failed message displays, the user cannot perform any action to display another screen, for example, the Avaya Menu button is temporarily locked out and any press of it is ignored. Once the appropriate result message is displayed, the corresponding 9610 user interface is presented.

  • Page 135: General 9610 Restore Processing

    9610 Backup/Restore General 9610 Restore Processing Characters are assumed to be coded in UTF-16 LE (little-endian, with Byte Order Mark (BOM) for LE (0xFFFE)), with each item on a separate line terminated by” <CR><LF>” (000D 000A in UTF-16) characters. Important: If the file is not in this format, the telephone displays the message "Restore Important: failed.".
  • Page 136 Administering Telephone Options If an identifier is valid but the data itself is invalid or incomplete, the line is ignored. ● The determination of what constitutes a valid value for each data element is specified in General 9610 Restore Processing Backup File Format.

  • Page 137: Chapter 8: Administering Applications And Options

    Chapter 8: Administering Applications and Options Customizing 9600 Series IP Telephone Applications and Options The 9600 Series IP Deskphones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities. If your LAN has a WML Web site, the telephone needs key information about the servers providing those facilities.
  • Page 138 Administering Applications and Options Table 19: 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters: APPSTAT Optional Applications status flag. See The Application Status Flag (APPSTAT) on page 144 for a description.
  • Page 139 Customizing 9600 Series IP Telephone Applications and Options Table 19: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Status Description and Value Range Call Log/History Parameters: CLDELCALLBK Optional Delete calls from the Missed Call Log/History when the user returns the call from the Call Log/History? Values are 1=No, 0=Yes.
  • Page 140 255 total characters. For more information, see the Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface (API) Guide (Document Number 16-600888).
  • Page 141 Value: Zero or one URI (0-255 ASCII characters, no spaces). Null is valid but if Null, no page displays. Avaya recommends that WMLIDLEURI be specified for phones in public areas through the use of a GROUP parameter.
  • Page 142 Administering Applications and Options Table 19: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Status Description and Value Range Backup/Restore Parameters: BRURI " " (Null) Mandatory URL used for backup and retrieval of user data. Specify HTTP server and directory path to backup file.
  • Page 143 Customizing 9600 Series IP Telephone Applications and Options Table 19: 9600 Series IP Telephone Customizable System Parameters (continued) Parameter Name Default Value Status Description and Value Range Phone Parameters: FBONCASCREEN Optional Display feature buttons on available lines on the Call Appearance (Phone) screen? Values are: 1=Yes;...

  • Page 144: The Application Status Flag (Appstat)

    7 of 7 Note: The Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Note: Application Programmer Interface (API) Guide (Document Number 16-600888) provides assistance in developing local Web sites. The Application Status Flag (APPSTAT) The 9600 Series IP Deskphones offer the user numerous applications like Contacts, Call Log/ History, Redial, and so on.
  • Page 145 Customizing 9600 Series IP Telephone Applications and Options Table 20: Application Status Flags and Their Meaning APPSTAT Value Meaning Redial and Call Logs/History are suppressed. Contact changes are not allowed. All administered applications are displayed, with full functionality. This is the default value. Call Log (History) is suppressed.

  • Page 146: Special Administration For The 9610

    Release 1.2 provided a new user interface (UI) that put multiple WML applications in the first level of the “A” (Avaya) Menu. The A (Avaya) Menu is a list of sub-applications the user can select from to invoke the corresponding functionality. A new file called AvayaMenuAdmin.txt is available with Release 1.2 and greater downloads on which you can specify the menu label,...
  • Page 147 3. T If WML applications are installed and the system parameter WMLHOME is set in the settings file, the Avaya “A” Menu is identical to the pre-Release 1.2 “A” Menu, as shown in Figure If WML applications are not installed, the A Menu is essentially the same as the current Options &...

  • Page 148: Administering Phone Settings And Options And Settings (Opstat And Opstat2)

    Administering AMADMIN provides direct links to one or more WML applications. As Figure 2 shows, the first level Avaya Menu includes entries for three (sample) WML applications, a Phone Settings menu choice for telephone options and settings, and the telephone log out.
  • Page 149 Avaya "A" Menu Administration Figure 2: Avaya Menu with WML Applications Installed as the first three Menu options Given that at least one WML application is administered, the administrator can choose to specify the order in which not only the WML applications are presented, but also the order in which the built-in applications are presented.

  • Page 150: Main Avaya Menu With Browser (Only) Administered

    Administering Applications and Options Figure 3: Second Level Avaya Menu - Phone Settings Screen This menu is essentially the same as the current (pre-Release 1.2) Avaya Menu and provides access to user settings as well as the Log Out function.

  • Page 151: Main Menu - No Wml Applications Administered

    Log Out ● About Avaya one-X ● Main Menu – No WML Applications Administered Figure 5 shows the Avaya Menu when no WML applications have been set up. Figure 5: Avaya Menu With No Applications Installed Issue 8 August 2010...

  • Page 152: Avaya Menu Administration With Wml Applications

    If a given administered object has null or invalid data in any of the required associated parameters, that object is completely ignored. To list an AMTYPE01 entry on the Avaya Menu, all three associated parameters must be non-null with valid data. For example, an AMTYPE of “00”...

  • Page 153: Wml Application Display On The Home Screen

    Avaya "A" Menu Administration In case of duplicate data in the settings file, the last entry is retained. For example, if two consecutive lines in the Avaya Menu Administration file are: AMLBL01=ABCD AMLBL01=WXYZ then the user sees “WXYZ” as the label for the first WML application. This example assumes the rest of the administration is correct.
  • Page 154 Administering Applications and Options Table 21: Home Screen WML Application Icons/Labels To Display This Icon: Set AMICONxx to this Suggested Label (specify Label Number (xx value in AMBLxx) shown below) Calendar Communications Control (remote, ...) Directory Document/Folders/Notes Emergency/Assistance Food/Restaurant 154 9600 Series IP Deskphone Administrator Guide Release 6.0...
  • Page 155 Avaya "A" Menu Administration Table 21: Home Screen WML Application Icons/Labels To Display This Icon: Set AMICONxx to this Suggested Label (specify Label Number (xx value in AMBLxx) shown below) Financial Information Front Desk Help/Site Help/Feature Help Guard Desk Information...
  • Page 156 Administering Applications and Options Table 21: Home Screen WML Application Icons/Labels To Display This Icon: Set AMICONxx to this Suggested Label (specify Label Number (xx value in AMBLxx) shown below) Messages Network Person/People information Security/Security Camera Tickets Valet Service 156 9600 Series IP Deskphone Administrator Guide Release 6.0...
  • Page 157 Avaya "A" Menu Administration Table 21: Home Screen WML Application Icons/Labels To Display This Icon: Set AMICONxx to this Suggested Label (specify Label Number (xx value in AMBLxx) shown below) Video/TV Slideshow Room Service Issue 8 August 2010...

  • Page 158: Sample Avaya Menu Administration File Template

    AVAYA MENU CONFIGURATION FILE TEMPLATE ############################################################ ## This file is to be used as a template for configuring ## Avaya Main Menu. See the Avaya one-X™ Deskphone Edition for 9600 Series ##for IP Telephones Administrator Guide for details. ## Both are available on support.avaya.com ##Since the AMICON parameter applies only to touchscreen telephones, it is not shown in the sample below.
  • Page 159 Sample Avaya Menu Administration File Template ##AMDATA01= ##AMTYPE02= ##AMLBL02= ##AMDATA02= ##AMTYPE03= ##AMLBL03= ##AMDATA03= ##AMTYPE04= ##AMLBL04= ##AMDATA04= ##AMTYPE05= ##AMLBL05= ##AMDATA05= ##AMTYPE06= ##AMLBL06= ##AMDATA06= ##AMTYPE07= ##AMLBL07= ##AMDATA07= ##AMTYPE08= ##AMLBL08= ##AMDATA08= ##AMTYPE09= ##AMLBL09= ##AMDATA09= ##AMTYPE10= ##AMLBL10= ##AMDATA10= ##AMTYPE11= ##AMLBL11= ##AMDATA11= Issue 8 August 2010...

  • Page 160: Guest User Administration

    However, Avaya does not recommend setting all of these values on the same telephone. Avaya does recommend, for instance, that you set a lobby phone to go to a Web page when it is idle and to set a desk phone to go to the screen saver and/or set the backlight to low power mode when idle.

  • Page 161: Requirements For Usb Devices

    Requirements for USB Devices Table 22: Idle Timer Settings and Results Shortest Timer Middle Timer Longest Timer Operation WMLIDLETIME BAKLIGHTOFF is SCREENSAVERON Default operation: non-zero is non-zero After BAKLIGHTOFF minutes, the WMLIDLEURI backlight is set to low power mode. are null After (SCREENSAVERON –...

  • Page 162: Usb File/Device Support

    PC-based USB management tool that converts Microsoft Office Outlook contacts to a format usable by 9600 Series IP Deskphones, and provides an easy way to format other files, like digital pictures that will be used as screensavers. This pc-based tool is available on the Avaya support Web site.

  • Page 163: Usb Login Setup

    9600 Series IP Telephone running software Release 3.0 or later and log into their home call server using their own extension and get all their home administered features. You can use Avaya one-X™ Deskphone USB Companion, the Avaya PC-based USB management tool, to create the USB login profile and specify whether the login password...

  • Page 164: Usb Pictures

    Administering Applications and Options should be encrypted or stored in the clear. For more information on this tool, see the Avaya support Web site, http://www.avaya.com/support. Note: When users log in via the USB Login feature, the telephone does not attempt to...
  • Page 165 Requirements for USB Devices Deskphones Image Size in Pixels (HxW) Supporting USB 9641G 480x272 9670G 640x480 Note: Images that are too large to be displayed on the phone will not be displayed; in Note: this case, the default screensaver image will be shown instead. The 9608 and 9610 IP Deskphones do not have a USB interface and therefore cannot display digital images as screensavers.
  • Page 166 Administering Applications and Options 166 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 167: Chapter 9: Administering Specific 9600 Series Ip Deskphones

    Chapter 9: Administering Specific 9600 Series IP Deskphones Introduction Some 9600 IP Telephone models may require that you administer additional features or have special administrative requirements. For example, the 9610 IP Telephone is a one-line telephone designed as a courtesy, or walk-up, telephone. The 9610 is not full-featured like other 9600 IP Series Telephones, with just a Contacts application, but additional features like WML applications and a Directory can be administered for a 9610.

  • Page 168: Key 9610 Administration Concepts

    9610 extensions. Create a backup/restore file named "Ext#_9610data.txt" for the specific extension you want to customize. See the Avaya support site http://support.avaya.com to download a 9610 backup file example.

  • Page 169: Backup File Format

    Special Administration for the 9610 IP Telephone Backup File Format Use a text editor to create the 9610 backup file. Characters are assumed to be coded in UTF-16 LE (little-endian), with Byte Order Mark (BOM) for LE (0xFFFE)), with each item on a separate line terminated by”...

  • Page 170: Main Menu (Mm) Administration

    Administering Specific 9600 Series IP Deskphones Main Menu (MM) Administration Use the 46xxsettings file to set the system parameter BRURI to point to the URI where the 9610 backup/restore file (9610data.txt) resides. Then specify objects for the Main Menu via the “9610data.txt”...

  • Page 171: Contacts Application Administration

    Idle Application specified by IDLEAPP can be presented on the display. SCREENSAVERON - This parameter (set in the 46xxsettings file, if administered) specifies the number of minutes the phone must be idle before the Avaya Screen Saver can be presented on the screen. Note:...
  • Page 172 Menu - when the Web Idle Timer expires, the telephone displays the Main Menu ● application if the Main Menu is not empty. If the Main Menu is empty, the Avaya Screen displays instead. Directory - when the Web Idle Timer expires, the telephone displays the Directory ●...

  • Page 173: 9610 Craft Procedures

    If the "9610data.txt" file is not set up, the telephone displays the message "Restore ● Failed." and the default Avaya start screen. In this case, even if CM Directory is administered, the start screen appears and the Directory application will not be available.

  • Page 174: Sample 9610Data.txt File

    Administering Specific 9600 Series IP Deskphones Sample 9610data.txt File ## THE FOLLOWING "CON" SECTION IS ## THE DEFAULT 9610 "CONTACTS LIST" ## AND MAY BE POPULATED WITH REAL ## NAMES AND TELEPHONE NUMBERS ## OR EXTENSIONS FOR YOUR COMPANY. ## THE ITEMS WILL NOT APPEAR IN THE ## ORDER OF THE LABEL NUMBERS BUT ## RATHER, IN ASCII ALPHA ORDER.
  • Page 175 Special Administration for the 9610 IP Telephone ## NORMALLY APPEARS FOLLOWING ## A 9610 REBOOT OR POWER UP. ## THE ""MM" GROUPS MAY BE ## REPLACED WITH WML LINKS OR ## TELEPHONE NUMBERS APPROPRIATE ## TO YOUR INSTALLATION, INCLUDING ## THE IP ADDRESS OF YOUR FILE ## SERVER AND WML PATH.

  • Page 176: Sample Idle.wml File

    Administering Specific 9600 Series IP Deskphones Sample idle.wml File <?xml version="1.0"?> <!DOCTYPE wml PUBLIC "-//WAPFORUM//DTD WML 1.3//EN" "http:// www.wapforum.org/DTD/wml13.dtd"> <wml> <card id="splash" title=" "> <p align="center"> <img src="img/one-X_w150_h70.wbmp" alt="Avaya one-X(TM)"/> </p> </card> </wml> Sample hotel.wml File <?xml version="1.0"?> <!DOCTYPE wml PUBLIC "-//WAPFORUM//DTD WML 1.3//EN" "http://www.wapforum.org/DTD/wml13.dtd">...

  • Page 177: Appendix A: Glossary Of Terms

    Code-excited linear-predictive. Voice compression requiring only 16 kbps of bandwidth. CLAN Control LAN, type of Gatekeeper circuit pack. Converged Network Analyzer, an Avaya product to test and analyze network performance; applies to IPv4 only. DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automate IP Address allocation and management.
  • Page 178 DNS is used mostly to translate between domain names and IP Addresses. Avaya 9600 Series IP Deskphones can use DNS to resolve names into IP Addresses. In DHCP, TFTP, and HTTP files, DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first.
  • Page 179 Media Encryption of the audio information exchanged between the IP telephone and the call Channel server or far end telephone. Encryption NAPT Network Address Port Translation. Network Address Translation, a mechanism by which IP addresses are mapped from one address space to another, and in which UDP and TCP port numbers may be remapped to allow multiple devices to share the same IP address without port number conflicts.
  • Page 180 SRTP Secure Real-time Transport Protocol. system Specific to a particular type of call server, e.g., Avaya Communication Manager (CM) -specific or SIP Enablement Services (SES). "System-specific signaling" refers to messages specific to the signaling protocol used by the system, e.g., H.323 and/or CCMS messages used by CM and IP Office, or SIP messages (possibly including system-specific headers) used by SES.
  • Page 181 VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs. Virtual Private Network; a private network constructed across a public network such as the Internet. A VPN can be made secure, even though it is using existing Internet connections to carry data communication.
  • Page 182 Glossary of Terms 182 9600 Series IP Deskphone Administrator Guide Release 6.0...

  • Page 183: Index

    ....9610 Craft Procedures ..Avaya Menu Administration File Template ..9610 File Retrieval, General Processing .
  • Page 184 Link Layer Discovery Protocol (LLDP) ... Feature Administration for Avaya Communication LLDP Data Units Transmitted .....
  • Page 185 Index ....Server Administration ... . Server Administration, DHCP ....Server Requirements .
  • Page 186 Index ....VLAN Considerations ....VLAN Default Value ....VLAN Detection .

This manual is also suitable for:

One-x 9611gOne-x 9621gOne-x 9641gOne-x 9608

Table of Contents