Avaya 9621G User Manual page 13

Icon
®
Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
Icon name Where it
appears
Pending Top Line
Aux display
Available Agent
Status line
Pending Top Line
Available display
Forced Top Line
Logout display
Forced Top Line
Logout display
Override
Pending Top Line
Logout display
Alerting Agent
icon Status line
On call Agent
Status line
Held call Agent
Status line
Queue Agent
Stats Information
line
Description
Work state if this requirement is configured
by your system administrator.
The Deskphone displays this icon when you
activate Aux Work while you are active on a
call.
You are available for any incoming call.
The Deskphone displays this icon when you
are not active on a call, in ACW, or in Aux
Work.
The Deskphone displays this icon when you
are changing your state to Available from
Aux Work or ACW and you are active on a
call.
The Deskphone displays this icon when
Forced Logout is active for your Agent ID.
The Deskphone displays this icon if you
activate Forced Logout Override.
The Deskphone displays this icon if you
press the Log Out button while you are active
on a call or when the Forced Logout time
arrives and you are active on an ACD call.
The Deskphone displays this icon when you
receive an incoming call. When you receive
an ACD or DAC call, the icon displays the
respective text, ACD or DAC, horizontally
beside the bell.
The Deskphone displays this icon when you
are active on a call. When you receive an
ACD or DAC call, the icon displays the
respective text, ACD or DAC, horizontally.
If you are active on an ACD call, the On ACD
call icon is displayed, otherwise, the On non-
ACD call icon is displayed.
The Deskphone displays this icon when you
have placed a call on hold. When you place
an ACD or DAC call on hold, the icon
displays the respective text, ACD or DAC,
vertically.
The Deskphone displays this icon when you
activate Queue Stats.
About call center-related icons
Augut 2012 13